Io ordered my bracelet and necklace on March 13, a mint later and i still don't have them! I have messages and called and left messages, finally 3 weeks ago I get an email saying it will be shipped in 5 days. I still don't have tracking info! I would not waste my money or time on this lousy web site again! I'll take my business to companies who appreciate me as a customer! The worst service i have ever had!
Bull $#*! company! Ordered a mala bracelet, on March 9,2017, along with the rest of these unfortunate individuals, never received bracelet, or even issued a tracking number, and conveniently got the same bull $#*! again email from Anna, claiming an unusual high volume of orders, and my item was being shipped from PA.
Order placed in July. 1 email stating they were running behind. Filed dispute with credit card late August. Whatever BS they gave to credit company, I did not get a refund and still no product in October. I can dispute further with a lot of paperwork! STAY FAR AWAY FROM THIS COMPANY!
I bought 10-15 items for my friends for Christmas 2020. When I received the malas, I tried them on and they pinched my neck so I sent them back (4 of them at $19/mala) along with a pair of $50 leggings. I NEVER RECEIVED MY REFUND of over $125. "Anna" from Prana Heart was my customer service rep who gave me the address to send them back, and she said I would get a refund after receiving them. This never happened after repeated KIND & PATIENT emails. What a scam!
It has been 13 days from my initial ordering date, 20 if you count weekends. I have had to write customer service twice because they don't have a customer service representative available, even during business hours. They already charged my card and are not quick to answer, and if you do get a response it's, you will receive information in 7 days. This isn't a company that I will be ordering from every again.
They took. My. Money
Never sent the bracelet. No phone operator ever available. Bunch of crooks. Everytime you call the customer service no a msg comes on saying one available. I will report this company and now need to get my money back. Crooks.
I ordered multiple items in August and still haven't received anything, nor any response to my emails. I have made several attempts just to receive an updated status and have been ignored. The pandemic has impacted shipping/delivery and disrupted business operations overall, so I understand things happen. But to ignore me altogether - that's tacky and unprofessional.
I love these bracelets and their healing powers. I felt lifted as soon as I put them on! Received an order confirmation, attacking number and my packages arrived when expected. They came with little velvet cases, beautiful.
After buying my prana heart jewelry, I feel so much closer to the life energies that I aligned myself with in search of inner oneness. I will definitely come back looking for many more perfectly-priced products!
This bracelet has such appeal and I really like how it goes with a lot of my outfits. The shipping time was super late, but luckily I'm a patient person. Otherwise, I would have said some nasty things.
These guys offer a great selection for zen jewelry. I bought two different bracelets from them and love them! They help me focus on my mantra and make a nice accessory to many of my outfits. Very reasonably priced products. People have been complaining that they had problems with the shipping but I didn't have any issues at all
I'm not sure if it's real amethyst or just glass. I will say that it's very pretty, but I am a huge crystal lover and wanted to be wearing Amethyst. However, probably should have known by the less than 20 bucks price that it was probably synthetic. "created" Amethyst would have been fine because it holds the same properties. CAN'T find anything on the website about this product, only facts about amethyst. Not if this really is one. ;) Ah well.
I cannot begin to tell you how extremely pleased I am with my bracelet! Its beauty & the energy it emits bestows a tranquil, gentle peace to me throughout my day! Looking forward to purchasing another from your collection very soon!
I was pleased to see that the two products I ordered were of pretty high quality at a good price. There were some shipping issues but they were resolved rather quick surprisingly. In my opinion, you get what you pay for.
I ordered from an ad on Facebook. Got suspicious. Tried to follow up. No response just an offer for 15% off next purchase. I don't want a discount, I just want my order. Fake company? Fraud or just incompetence? Can't believe I fell for this.
Update: it took a few weeks but the products did arrive and they were beautiful. Satisfied.
The bracelet and necklace I bought were a quality product, but did not catch my eye as much as I thought. I was still happy with it, however shipping took forever like most of the other reviews I've read about.
I bought the Natural Dark Green Stone Mala Bracelet from Pranaheart and I just love the deep green color in it. I wear it stacked alongside of my other bracelets. I would definitely order from this shop again. Could use some work on their end since it took a rather long time to actually receive the product, but overall not a bad experience.
I was one of the few on here that had few to no problems with this company. If anything, shipping took a little longer than usual but nothing out of the ordinary. The necklace looks just like it did in the online description.
I was really worried about my prana heart necklace not arriving (I have several mala bracelets and recently bought one of their necklaces) I have not had any complaints previously with my orders. So when the bracelet took longer than expected I contacted customer service. They were so excellent and respectful. Apparently it was just a computer software issue! They resolved the issue and got my precious beads to me at light speed. I love prana heart!
Ordered a crystal quartz mala bracelet from a Facebook ad. It took a Paypal dispute to finally get my order shipped out. In all fairness, the bracelet is beautiful and looks just like the picture in the ad. It's a mix of stone and glass beads which is what I expected for the price. Probably would not order again from this company though, far too much hassle.
Overview
PranaHeart has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PranaHeart most frequently mention customer service, credit card and tracking number. PranaHeart ranks 1st among Buddhist sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members