PranaHeartReviews 215

Ordered and paid for my bracelet August 2. I contacted them 2 weeks later as I did not receive. They asked me to wait another week as it can sometimes take 10-15 business days. Okay, no problem - I understood so I waited. Still nothing. I contacted them yet again - and they asked that I just wait until the months end to be sure - and if I still had not received they would reissue (finally) or refund my purchase. Well, it is now September 7 and none of my emails have been answered, I have not been refunded, and I certainly have not received my purchase. Beyond disappointed. I am now opening a PayPal dispute. What a waste of time!

I guess I should have read some of these reviews before ordering. Ordered 4 items (paid for all 4) received two and the other two never came and the shipping information was lost. They said they are sending a replacement but could not provide a tracking number. It's a scam! They now have my money but I don't have my order and they are not refunding me or for that matter - they won't even respond to my emails and voicemails (since no one answers the phone)!

Ordered a bracelet. It never came--I checked the tracking number and it was lost. Wrote to the company, and they confirmed that it got lost in the mail and they would send a new one. New one ordered over a month ago, no tracking number (the company said they didn't have one because it's a replacement--TOTAL and COMPLETE BS). I'm still waiting for my bracelet. When I wrote that I was still waiting, they said, just be patient. It's been weeks now. DO NOT ORDER FROM THIS COMPANY. Who tells their customer to BE PATIENT? How about, "I'm so sorry." Or "Thank you for your business, I will check on it right away." Unacceptable in this day that you wouldn't have a tracking number because you sent it out after the initial order. AMATEURS.

It has been 13 days from my initial ordering date, 20 if you count weekends. I have had to write customer service twice because they don't have a customer service representative available, even during business hours. They already charged my card and are not quick to answer, and if you do get a response it's, you will receive information in 7 days. This isn't a company that I will be ordering from every again.

I ordered my 2 bracelets in early may, and after two weeks i called to make sure my order was processed as i had not received it. Customer service was extremely helpful, apologized for the wait, and assured me that the product was on the way. They said that they had had shipping issues in the past that they are working through, and were more than cordial and understanding even as i was a little upset. My products arrived about a week ago. And they look great! And they really seem to work! Took a little while to receive the product, but the customer service and understanding made it more than worth the wait. 5 stars!

The bracelet arrived after more than two months and filing a report with Paypal, which I escalated--never ONCE did I EVER hear back from Pranaheart--many inquiries were sent and NOTHING. But they had no problem charging my credit card the nanosecond I placed the order!

Here's what I think: A company touting itself as Zen has stressed out a LOT of people by leaving them hanging after taking their money. If a product is not in stock, communicate that. If a product is going to take 4-6 weeks to ship, COMMUNICATE THAT. And last but not least, don't charge someone's card until the shipment is on the way.

There is a "new" site popping up on Facebook now called "Paybackgift" which appears to be the same company (under a different name) than Pranaheart (maybe due to all the backlash?). I'd be very hesitant to order from either going forward.

For what it's worth, my mala bracelet is lovely and I did get a number of compliments on it. But you can go on Amazon and search "mala bracelets" and find the same thing, maybe a little more expensive, but without the 2 month wait and angst over whether you've been defrauded.

Caveat emptor!