PranaHeart

TERRIBLE COMPANY!
I NEVER RECEIVED MY ITEM OR A RETURN TO MY NUMEROUS EMAILS.
DO NOT ORDR FROM THEM! WISH I HAD READ THE REVIEWS FIRST.
I WOULD GIVE THEM A 0 IF POSSIBLE.

I placed my order on March 5, and have not received it and I've been trying to reach PRANA HEART since- probably 4 times with no response from them. Is this a legitimate company or not? I couldn't get a human to answer their telephone, only a recording and I left messages too- but no one returned my calls. I will be disputing my $47.00 charge that immediately was on my credit card bill if myotder does not arrive in the next few days. HORRIBLE CUSTOMER SERCICE

I placed two orders around March 8-9th, I have received 2 malas as of today. I am hoping the rest of my orders will arrive in the next few days.
It has been a long wait, however, the two malas I received are just Beautiful. They have been worth the wait and I am expecting the rest of my orders to be just as Beautiful. As of today, April 5,2017, I will say "Be patient, they are worth the wait".
Considering where they are coming from and getting an overwhelming response, that would delay orders. Especially, if they did not have a large inventory. They have responded to all of my messages. I have not had any issues with this company. Of course I wish I had received both of my orders completely at the same time. However, I am trying to be very understanding. If it's a small company, with a small inventory or made to order, and they received an overwhelming amount of orders, it will take time to fill them all. I have nothing negative to say about them. The malas I have received are just like the ones advertised and just as Beautiful.

The bracelet arrived after more than two months and filing a report with Paypal, which I escalated--never ONCE did I EVER hear back from Pranaheart--many inquiries were sent and NOTHING. But they had no problem charging my credit card the nanosecond I placed the order!

Here's what I think: A company touting itself as Zen has stressed out a LOT of people by leaving them hanging after taking their money. If a product is not in stock, communicate that. If a product is going to take 4-6 weeks to ship, COMMUNICATE THAT. And last but not least, don't charge someone's card until the shipment is on the way.

There is a "new" site popping up on Facebook now called "Paybackgift" which appears to be the same company (under a different name) than Pranaheart (maybe due to all the backlash?). I'd be very hesitant to order from either going forward.

For what it's worth, my mala bracelet is lovely and I did get a number of compliments on it. But you can go on Amazon and search "mala bracelets" and find the same thing, maybe a little more expensive, but without the 2 month wait and angst over whether you've been defrauded.

Caveat emptor!