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Claim Your BusinessPostmates has a rating of 1.13 stars from 873 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Postmates most frequently mention customer service, delivery fee, and credit card problems. Postmates ranks 151st among Food Delivery sites.
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I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!
I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.
I ordered via Postmates and spend exactly $16.93 they kept changing the time and then my food was very cold. After requesting 2 managers nothing as resolved. I would not recommend at allllll
I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.
Postmates is horrible. I placed an order today like I do a couple times a week. Today, I didn't receive my order and Uber eats refused to refund my money. Uber eats asked me had I gone around to neighbors looking for my food. I placed the order at night and I don't know my neighbors because I've been in my house less than a year. It was a stupid idea to suggest. I will never use Postmates/ Uber eats again. The customer service rep said that Uber eats doesn't reimburse patrons who don't receive their orders..
I would give NEGATIVE stars if I could. Sent the food to the wrong address twice and still charged me both times. Claim they gave me a credit for my next order and was charged the FULL amount! The are crooks and you can't talk to anyone on the phone!
Stay away! First, they fail to deliver and there is no "oops, I'm sorry". Next they refund you your food charges, but somehow your tip is not part of it. I left $15 tip on my order and that was problem since they had no way of getting it back from the guy who failed to deliver.
Waited an hour before canceling my order without explanation all the while showing me a graphic that says Tyrone has my order and is heading my way. Total $#*!ing $#*!s!
I don't usually use delivery services but thought I would try. I ordered for delivery and food tracker showed food was ready. After 20 mins I called the restaurant and was told that it was ordered for pick up by me. I paid almost $10 extra thru them so I could pick it up? I tried to call Postmates but the phone number didn't work. After tracking down a working number, I was transferred 9 separate times and no one could find my order because even though I had to enter all my info, Post mates did not put my phone number or last name on the order.Good news is,Customer service was very nice as they continued to pass me around. After an hour and a half on the phone, I was told the matter would have to be escalated by email and someone would get back to me. I won't hold my breath!
After waiting over an hour for my dinner I got a notification that the driver had picked up my food and was on his way. About 2 minutes later he canceled my order. Now I have no dinner and I'm livid. Why bother to pick it up if you aren't planning to deliver it? There is no place in Postmates to complain or even give the driver a bad review.
Postmates is like "It happens, sorry".
Meanwhile I'm going to bed hungry.
Really disappointed.
Tip for consumers:
Have a plan B.
They took my money and didn't deliver the product. I tried to send a gift to a supplier in another state... NOPE! The Uber drive wouldn't give them the gift if they didn't have a 'code'. No where on the website do they ask for a recipient. The donuts were even GIFT wrapped! And they did not deliver.
AND... Postmates says my order is not eligible for a refund.
And... don't bother trying to get a hold of them by phone because any number online is disconnected.
Bro my post mate driver didn't check if the address was right because he had two orders so the dude gonna steal my food and i got his
Unfortunately, my experience with Postmates has been a major disappointment. The website is confusing, making it hard to place an order, and the delivery service is highly unreliable. My orders have been late more than once, which meant I was left waiting for dinner on a busy evening. Worse still, when the food finally did arrive, it was cold and unappetizing. Needless to say, I won't be using their service again.
I stopped using them after seeing a delivery person (2) in their car siting on their phone. My pizza was cold.
I won't ever use this service again.
Applied a coupon 30$ off, then I ordered. Suddenly the coupon was taken out from my order. I was charge for 48$. I realized this, so I cancelled my order right away within 2 minutes.
I realized I lost the whole money except the tip.
I contact the customer service 2 days later, and they told me they won't refund after 48 hours.
As a new user, how can I know?
I was charged for 48$ for nothing. They are such a thieves.
The customer services' representatives are so rude. They just cut me off and close the chat.
My teen daughter placed an order in error. We canceled it within 10 seconds. They refuse to refund. They said my account is ineligible for refunds.
Postmates is a shady, rip-off outfit that thrives on and exploits ambiguity. They are deliberately hard to reach. You may believe you are ordering "delivery" but will be bait and switched into "pick-up". If you try to cancel, be prepared for an arduous, lengthy, bank-involved, fraud dept involved odyssey designed to take your money and wear you down until you give up - like an insurance company.
There is a reason this site has a one star rating in aggregate. Consider yourself warned.
Tip for consumers:
Do not use the disguised link in their e-mail as this launches their app onto your phone without your permission.
Products used:
NONE. FRUAD DEPARTMENT IS INVOLVED
They say you can see all charges before placing order but they block the charges with a Grey bar, then show you a total. Once you click place order and pay the price jumps up again. That seems criminal, tried to cancel my order immediately no luck. Will never use this service again would rather be hungry than robbed.
Tip for consumers:
Use literally any other delivery service.
Products used:
Food delivery
This is the worst delivery company ever! Absolutely no customer service. The drivers that deliver the food are HORRIBLE. I have contacted them several times about missing orders, as well as orders that were completely damaged upon delivery. I am still waiting for a response from the "customer service" department for a refund. I deleted the app and will never use them again. Way too many other delivery companies out there that are reputable. In conclusion, stay far away from Postmates and Uber Eats. I also suggest contacting the better Business bureau if you had issues with Postmates.
Selection is decent but it's really nothing to write home about. Don't be fooled by the "delivery credit" they give to get you to sign up. The delivery charge is only a small part of the actual fees they charge. The bulk of it is hidden under "taxes and fees," in case you were wondering why tax is suddenly 25%. The prices end up being the same or slightly higher than traditional delivery sites like Grubhub except you get the added bonus of seeing where your delivery guy is, which can be either helpful or infuriating.
Customer service chat is horrible, it's automated and a waste of time, you'll get 3 with the same response which is, "please give us 1 to 3 minutes to look into your account"... Drivers that are near the area to pick up and deliver 1 item sit there and don't move, then the driver changes and your time gets pushed back. At the end who knows when or if you will get want you ordered to be delivered.
Products used:
/y'all suck
I placed an order with a promotional code. When I submitted it the code was not applied so I immediately cancelled it. They took my money and when I spoke to 3 different service reps they would not refund my money that was confirmed as cancelled. It was 1 minute but they said the restaurant already had my food ready. Complete crap and bullsh*t. Worst customer service EVER and I will never use their services, total scam of a company!
Tip for consumers:
Don't
Products used:
Food
Postmates is the WORST. They take over an hour for drive through fast food, don't let you cancel your order, don't refund you your money when you don't even have your order, and you cannot get hold of anyone. THEY ARE THIEVES. All they care about is taking your money and leaving you out to dry. I never even received my order and they STILL won't refund me my money, and they fought the dispute with my bank. DON'T USE POSTMATES.
I used to order frequently from them. I ignored the fact that I had to order priority to get the delivery to my office. I ignored the fact that many of their drivers could not communicate in English. I contacted them 5 times today after my order for a salad with extra cheese and chicken was delivered with no chicken and no cheese. I just got a box of lettuce. This time there was no response. I am disputing the charge and never ordering again. I probably spend $150 to $200 per week on them.
Taxes add so much money to the order. The past 3 times I've ordered off of post mates, something has gone wrong. Parts of my order have been missing, they've gotten my order wrong, or it just never got delivered after it said it was on the way. Literally the worst service ever and I recommend staying far away from this app.
Tip for consumers:
Don’t.
As a postmate courier i just got a letter that my rating has dropped below the threshold making me in dange of being deactivated. Apparently happening to many others. They treat us about as well as they treat customers. Like $#*!... beware
The guy from postmates, delivered a can of wood stain but delivered it in an open can. Spilled it everywhere on my 2nd floor balcony. Yeah, real nice work. Called Walmart they said they will get ahold of postmates but I still have not received a call back. They need to clean this up ASAP! The guy working for Postmates was more worried about his shoes then what damage he did. My landlord is all on my $#*! about this. This is not my fault. Postmates better pay for the damages.
UPDATE!---------
POSTMATES SAYS," IT IS NOT THERE RESPONSIBILITY!"
WOW REALLY?
BOYCOTT THIS BUSINESS! WHAT A DISCRACE! OTHER BUSINESSES HAVE INSURANCE FOR SUCH INSIDENCE LIKE THIS. OH IM NOT THE ONLY ONE GOING AFTER POSTMATES. LAW SUIT IS GOING TO BE FILED. LANDLORD IS FILING LAW SUIT AND IS GOING TO BE ON THIS AS WELL.
Tip for consumers:
NO COMMENT
Postmates offers on-demand delivery of everything you need, whenever you need it. Food delivery, grocery delivery, alcohol delivery, and more? We? ۪ll bring the best of your city to you, in minutes. Place your order online or through our app, and leave th...
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