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PortraitPuzzles

How would you rate PortraitPuzzles?
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Pakistan
7 reviews
1 helpful vote
Follow Rashford M.
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A wonderful many humans make a con, yet i've my request in a flash without deceptive, so i'm extremely satisfied along with your management in view of this magnificent conveyance. Keep up the incredible help that I deliver anybody.

Date of experience: December 29, 2020
North Carolina
1 review
4 helpful votes
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Very impressed!
February 26, 2018

I purchased this for my boyfriends parents for Christmas (first Christmas together) and they loved it! His mom even shed a tear. Its great quality and looked just like the picture I sent them. I would highly recommend it to anyone looking to make any present personalized!

Date of experience: February 26, 2018
Michigan
1 review
1 helpful vote
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This puzzle has purple and black and some white. Not at all the colors in the photo I submitted. It's not true to color. I purchased as a gift for my 89 yr old mother who loves her dog and puzzles. It's not true to life

Date of experience: March 24, 2020
Washington
1 review
1 helpful vote
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Amazing product.
November 12, 2023

My Friends mom passed away and she loved puzzles. I ordered 6 different puzzles and gave them as MOMentos. I decorated frames and put one of each puzzle in. I also decorated gift bags to match each frame. It was beautiful. I recommend this puzzle as a wonderful gift.

+4
Date of experience: November 12, 2023
Wisconsin
1 review
3 helpful votes
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Perfect, unique gift.
February 27, 2018

I couldnt be more pleased with my experience with Portrait Puzzle. The turnaround time from order to receiving the puzzle was quick without paying for any kind of expedition. The tin was gorgeous and the puzzle itself was nice quality. The recipients of this puzzle loved the uniqueness of this gift and that it was of a photo of their beloved dog. A beautiful, thoughtful gift for under $50?! You just cant beat that for the puzzle lovers in your life.

Date of experience: February 27, 2018
Canada
1 review
5 helpful votes
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I bought a puzzle as a Christmas present for my girlfriend and used a picture of her on our trip in the summer. The puzzle quality was phenomenal! You will need a high quality picture with the original image link and not a picture that has been compressed by a social media site online, however, PortraitPuzzles explains all of that when you are in the process of uploading your desired picture for print.

The price was very affordable an I loved the feature of how you can customize the amount of puzzle pieces.

Also, I was very happy to find upon arrival of the puzzle that it included a box to house the pieces which also included the final desired picture on the cover of the box to help build the puzzle.

I would highly reccommend this site and product! Nothing but good things to say and it makes for an awesome personalized gift that you can build together!

Date of experience: February 28, 2018
India
17 reviews
9 helpful votes
Follow Precious M.
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For my daughter's 10th birthday, I ordered a puzzle. The puzzle is delivered on schedule and in excellent condition. My daughter adores her present. Even, the customer experience is excellent. The whole procedure is fantastic and easy to follow. Thank you so much for the great present. PortraitPuzzles is fantastic.

Date of experience: April 27, 2021
Jay M. PortraitPuzzles Rep
over a year old

Thanks Precious! Glad to hear that we came through for you.

Oregon
1 review
2 helpful votes
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I ordered a 1,000 piece puzzle. We got to the end and to our dismay, it was missing a single piece, right in the middle of my granddaughters face. Yikes. I contacted customer service. They said they couldn't send a single piece, so they would replace the entire puzzle. They didn't ask for the original puzzle to be returned. I didn't look forward to going through 1,000 pieces to find a single missing piece, but their offer was very fair. When I received the replacement puzzle, I was amazed to find it was entirely put together already! Incredible!

Date of experience: June 17, 2019
Michigan
1 review
3 helpful votes
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Fabulous customer service! So refreshing to find these days. I spoke with an actual person, got my questions answered, and received my puzzles in less than a week. Good quality, exactly what I asked for. Use this company!

Date of experience: March 25, 2014
District of Columbia
6 reviews
8 helpful votes
Follow Crag M.
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Cool thing about this service is that they work fast and do their job very good. Ordered a puzzle with a portrait of me and my beloved here before Valentine's day. She was so excited when she unpacked the present. We spend a week or so to gather it, because the pieces were tiny. Very impressive!

Thank you!

Date of experience: March 23, 2017
South Carolina
1 review
3 helpful votes
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Loved my puzzle!
October 22, 2014

Loved my puzzle! Used it for a birthday gift where each piece was mailed separately [click link below for more info on this gift] and the pieces held up great in the mail with just a slip of cardboard in the envelope to protect them!

http://www.behindthemask.me/1/post/2014/10/if-my-dad-had-facebook.html

Date of experience: October 22, 2014
Missouri
1 review
2 helpful votes
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700+ piece puzzle of my 85 yr old mother and her grandchildren took her close to 2 months to complete and she loved every minute! In the process a single piece went missing. I contacted company without any real expectation and they offered to replace puzzle at no charge... just so we could have the one missing piece! Unbelievable customer service. Thank you.

Date of experience: February 28, 2014
Sandy C.
Pennsylvania
1 review
5 helpful votes
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Beyond our Expectations
October 12, 2017

We had decided to purchase 13 puzzles in the last minute of different artwork for a work conference. Not only was delivery fast, the quality of the puzzles are beyond our expectations. We have actually put them in frames to hang around the office. I have been telling everyone about these because it would be a great gift for someone. I would highly recommend Portrait Puzzles to anyone.

Date of experience: October 12, 2017
Canada
1 review
3 helpful votes
Follow Denise M.
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Super pleased with everything about this shopping experience. The owner and employees were very helpful. The quality of the puzzles was everything I hoped for. I ordered 11 puzzles from the same photo as a memorial for my husband. The puzzle will be framed and hanging in many households soon, Highly recommended.

Date of experience: June 11, 2014
California
1 review
5 helpful votes
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I recently sent Portrait Puzzles an image to copy. Image had lots of extreme color contrast. When I received my puzzle I was disappointed that much of the vividness was missing. I wrote an email just asking if that was to be expected with so much contrast. Without my even asking, Ashley immediately offered to reprint and send at no additional charge! Got it yesterday. Beautiful, as was the service and attitude.

Date of experience: February 6, 2017
Missouri
2 reviews
1 helpful vote
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Greg
December 11, 2018

Awesome puzzle. Truly enjoy working on them. Material is the very best that I've seen. I highly recommend ProtraitPuzzle for those that love doing puzzles. Thanks GregC

Date of experience: December 11, 2018
Poland
3 reviews
5 helpful votes
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PortraitPuzzles
July 26, 2018

A great and creative gift! I got one for my BFF with an old picture of us and she absolutely loved it! Also the product itself is very good in quality. I definitely will be buying again.

Date of experience: July 26, 2018
Wisconsin
1 review
1 helpful vote
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Wanted to surprise my wife with a puzzle of pics from a couple of our vacations and the 1,008 piece puzzle turned out AWESOME!

Very high quality materials and print, everything was fantastic. The total time from order placed to shipment was approx 24 hours - very impressive.

I would highly recommend Portrait Puzzles!

Date of experience: February 22, 2014
Washington
1 review
2 helpful votes
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The website was super easy to use, upload photo, choose size of puzzle, etc. But the colors are not quite as bright as I had hoped. Probably due to enlargement, but maybe an option could be to saturate the colors more. Ordered 2 and sent one to my girlfriend who traveled to Italy with me. Great souvenir!

Date of experience: December 7, 2017
Washington
1 review
4 helpful votes
Follow Becca M.
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I have ordered 2 puzzles from here. The first one came out great, just a little thinner than I expected. However, the second one was terrible. The fronts and backs were peeling off on more than half of the pieces. And many of the pieces were not even cut apart. Hardly the high quality they advertise.

Date of experience: September 24, 2013
Jay M. PortraitPuzzles Rep
over a year old

Becca, I'm sorry we missed the mark in delivering the quality product we promise. What you describe is unusual, and doesn't represent how we make puzzles. PLEASE contact us so that we can either re-make your puzzle, or provide a full refund. Jay 1-888-785-2130

Overview

PortraitPuzzles has a rating of 3.7 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PortraitPuzzles most frequently mention customer service and high quality. PortraitPuzzles ranks 1st among Puzzles sites.

service
5
value
5
shipping
4
returns
3
quality
4