PortraitPuzzles

Portrait Puzzles is surprisingly professional. Don't let their retro looking site fool you. These guys are nothing but the best.

We ordered a puzzle for a family member that happens to love puzzles and also her grandkids. So why not combine both of her favorite things in life? We purchased a puzzle from portraitpuzzles.com since they were the top Google result.

Everything went smoothly. The order went out the next day and arrived at my door a few days later... just in time to be wrapped for the birthday party. The puzzle was a big hit. Everyone loved it. Extended family have been asking, "Who ordered the puzzle?" There is already a list of family members waiting to try this puzzle out.

Cut to a few days later... the puzzle is almost complete. Except it was missing a single piece. So I emailed portrait puzzles late at night. They responded first thing in the morning. They offered to send us a new one to make up for the missing piece. I was surprised to find out they also sent it with rush delivery.

They delivered a quality product on top of being fast and professional. I would highly recommend them again for custom puzzle making.

I have posted the following testimonial that I shared with the owner at Portrait Puzzles:

I ordered a puzzle from you a couple years ago. I am an avid puzzle person. I have put together over 20 puzzles, glued, framed and have hung or given away as gifts. I had wanted to have one of my dogs that had passed away. I was VERY impressed with the puzzle I ordered. Not only does it look like a framed picture but the individual pieces were cut into all kinds of shapes. I loved the fact that there was diversity in the pieces. For someone like myself who has completed and put together many types of puzzles this was among the better ones. Besides the challenging pieces, the material you use held up VERY well, in terms of not tearing when attempting to find the right ones that fit as well as glueing the final product. The coating didn't wear away with multiple glue applications on the front and back. After all this time in a frame it still looks like I completed it yesterday!

I also had a very positive experience with your customer service. They were very helpful as I worked to submit the proper size and format.

I am now working on another picture to send to you of another dog that has recently passed.

Thank you for making such a wonderful quality product that I can create, look at and enjoy my memories for years to come!

Mari
Waunakee, WI

I also posted the original picture that I sent for the puzzle and a picture of the completed framed puzzle. You can't ask for a better reproduction!

My entire experience dealing with Portrait Puzzles was spectacular. Their site was simple to use and easy to understand. I uploaded a picture, set a few options (shipping, metal tin) and off it went. The puzzle arrived very quickly with the standard shipping option.
The box is nice, with a copy of the picture on the outside. The puzzle pieces are made of quality material and the image looks great.
The biggest issue I had was that they cropped the picture to the point where the entire top and bottom were solid gray pieces, and a fraction of the right and left borders were gray as well.
When I took the time to review the dimensions and compare it to my picture I could tell they did their best to preserve the picture (not cut anyone out) and keep the the required dimensions, it just couldn't be cropped in a way that would prevent the borders.
When I emailed back about the issue the customer service rep was EXTREMELY helpful. She offered to replace the puzzle and provided additional guidance about how to properly crop the photo first, if I was concerned about losing anything on the picture.

Overall it was a great experience and I will be using and recommending it to others.

HIGHLY IMPRESSED; EXTREMELY GRATEFUL.
It all started last week, I was in search of an amazing Mother's Day present. After looking online & referrals I was sold on Portrait Puzzle. For one, it was fairly easy with 3 steps, only taking me about 20 minutes to do it all from my phone which was even more CONVENIENT but I did have to contact customer service because I needed some clarification & the guy Jay was super quick with his information. Long story short, the process was done & I thought all was well. LONG BEHOLD; I received an email stating my package will be delivered Monday, AFTER Mother's Day. I was SADDENED & CONFUSED. Immediately I contacted customer service, & once again, I spoke with Jay. Turns outs, the 2-day was a mix up & it was my fault. During our conversation my phone died (so I know it seemed like I hung up) but I got power & called back. Guess who answered, JAY. He informed me that he will take care of the order to ensure I get it delivered BEFORE Mother's Day. Of course I apologized in case the assumption was a hung up but he was VERY understanding, calm & quick to resolve my concern. AFTER all my difficulties, I requested to speak with a Manager to inform them of my pleased service with Jay. What a surprise I was in for because he informed me he was the owner & WITH THIS SAID; I am overjoyed by the service & I can't wait to see the puzzle. If you are looking for a personalized, creative, unique gift this is the site. THANK YOU PORTRAIT PUZZLE. Signed your difficult customer from California.