• PortraitPuzzles

Overview

PortraitPuzzles has a rating of 4.7 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PortraitPuzzles most frequently mention customer service, and high quality. PortraitPuzzles ranks 1st among Puzzles sites.

  • Service
    5
  • Value
    5
  • Shipping
    4
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
11
See all photos

What reviewers want you to know

Positive highlights

  • Also, had a mix up with the order (my fault) and the customer service proactively reached out to me to resolve it.
  • I would highly recommend Portrait Puzzles to anyone.

Critical highlights

No critical highlights yet

How would you rate PortraitPuzzles?
Top Positive Review

“Amazing product.”

Seana J.
11/12/23

My Friends mom passed away and she loved puzzles. I ordered 6 different puzzles and gave them as MOMentos. I decorated frames and put one of each puzzle in. I also decorated gift bags to match each frame. It was beautiful. I recommend this puzzle as a wonderful gift.

Top Critical Review

“Not the colors that I submitted for a portrait puzzle”

Kathy H.
3/24/20

This puzzle has purple and black and some white. Not at all the colors in the photo I submitted. It's not true to color. I purchased as a gift for my 89 yr old mother who loves her dog and puzzles. It's not true to life

Reviews (52)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) portrait puzzles (13)
Thumbnail of user seanasays.84
1 review
1 helpful vote
November 12th, 2023

My Friends mom passed away and she loved puzzles. I ordered 6 different puzzles and gave them as MOMentos. I decorated frames and put one of each puzzle in. I also decorated gift bags to match each frame. It was beautiful. I recommend this puzzle as a wonderful gift.

Service
Value
Shipping
Quality
Thumbnail of user preciousm33
17 reviews
8 helpful votes
April 27th, 2021

For my daughter's 10th birthday, I ordered a puzzle. The puzzle is delivered on schedule and in excellent condition. My daughter adores her present. Even, the customer experience is excellent. The whole procedure is fantastic and easy to follow. Thank you so much for the great present. PortraitPuzzles is fantastic.

Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Thanks Precious! Glad to hear that we came through for you.

Thumbnail of user delphineg4
1 review
0 helpful votes
June 1st, 2020

It's just awesome. I have never used it before, but now I can say that this is a tunning resource. The process is quite easy. My portrain was perfect, just perfect. Try it!

Thumbnail of user jeng55
1 review
3 helpful votes
February 27th, 2018

I couldnt be more pleased with my experience with Portrait Puzzle. The turnaround time from order to receiving the puzzle was quick without paying for any kind of expedition. The tin was gorgeous and the puzzle itself was nice quality. The recipients of this puzzle loved the uniqueness of this gift and that it was of a photo of their beloved dog. A beautiful, thoughtful gift for under $50?! You just cant beat that for the puzzle lovers in your life.

Thumbnail of user ralphq10
1 review
1 helpful vote
October 5th, 2020

They do a very good job, quality pieces and the size is good., I got the 300 pieces and the sizes are good.

Thumbnail of user gregoryc131
2 reviews
1 helpful vote
December 11th, 2018

Awesome puzzle. Truly enjoy working on them. Material is the very best that I've seen. I highly recommend ProtraitPuzzle for those that love doing puzzles. Thanks GregC

Thumbnail of user chelseam41
1 review
4 helpful votes
February 26th, 2018

I purchased this for my boyfriends parents for Christmas (first Christmas together) and they loved it! His mom even shed a tear. Its great quality and looked just like the picture I sent them. I would highly recommend it to anyone looking to make any present personalized!

Thumbnail of user rolaneo
1 review
0 helpful votes
January 12th, 2022

After receiving a puzzle you gift at Christmas we were quite impressed. As avid puzzlers we have several friends we wanted to send a gift to. After placing an order which I thought I had deleted I went on to place another order.
When I reviewed my order I did not see that the original one had not been deleted. When I received my confirmation via email I saw that the price was double. I am mediately sent them an email after trying to find a phone number to cancel the original order They said it was too late and I'm saying it was within 30 minutes of the order. But it wasn't too late for them to have already withdrawn the money. And they said they couldn't cancel an order that was personalized but I thought that was what puzzle you was all about all of them are personalized right? Anyway I feel like I've been scammed and robbed and I would never ever recommend them to anybody

Tip for consumers:
Idk

Products used:
Personalized puzzle

Service
Value
Returns
Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Hi Rolane. I'm sorry to learn about your disappointing situation. This isn't the service you should expect from us.
After searching for an order in our system using your first name, I wasn't able to find one. Could it be that you ordered from another company?
If it is Portrait Puzzles, please contact me and we'll get it resolved.

Jay
jmcnamara@portraitpuzzles.com
608-796-1124

Thumbnail of user kamild10
3 reviews
5 helpful votes
July 26th, 2018

A great and creative gift! I got one for my BFF with an old picture of us and she absolutely loved it! Also the product itself is very good in quality. I definitely will be buying again.

Thumbnail of user eannar
7 reviews
1 helpful vote
December 30th, 2020

A wonderful many humans make a con, yet i've my request in a flash without deceptive, so i'm extremely satisfied along with your management in view of this magnificent conveyance. Keep up the incredible help that I deliver anybody.

Thumbnail of user melodyb81
1 review
1 helpful vote
November 21st, 2019

Puzzles are my hobby. I ordered the family portrait here. Thanks for the good quality. This puzzle is amazing.

Thumbnail of user genel58
1 review
1 helpful vote
June 17th, 2019

I ordered a 1,000 piece puzzle. We got to the end and to our dismay, it was missing a single piece, right in the middle of my granddaughters face. Yikes. I contacted customer service. They said they couldn't send a single piece, so they would replace the entire puzzle. They didn't ask for the original puzzle to be returned. I didn't look forward to going through 1,000 pieces to find a single missing piece, but their offer was very fair. When I received the replacement puzzle, I was amazed to find it was entirely put together already! Incredible!

Thumbnail of user cragm
6 reviews
7 helpful votes
March 23rd, 2017

Cool thing about this service is that they work fast and do their job very good. Ordered a puzzle with a portrait of me and my beloved here before Valentine's day. She was so excited when she unpacked the present. We spend a week or so to gather it, because the pieces were tiny. Very impressive!

Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user petet12
1 review
3 helpful votes
June 17th, 2015

Not photo quality. The picture looks like it was printed on a cheap inkjet with the quality set to the lowest position. Not glossy. The pieces seem fairly thick. I expect it to go together well but image quality was disappointing.

Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Hi Pete. I'm sorry you're disappointed in the print quality. We certainly don't use a cheap inkjet with low quality settings. However, it's possible that we missed a color-setting problem, so we would like to re-do your puzzle to try to fix it. Please contact us at 888-785-2130.

Thanks,
Jay

Thumbnail of user dylanm137
1 review
1 helpful vote
May 24th, 2020

Thanks to you guys I made a great gift my best friend to his birthday. I haven't thought It would be so great to collect all those puzzles.

Thumbnail of user timb55
1 review
2 helpful votes
April 23rd, 2014

Portrait Puzzles is surprisingly professional. Don't let their retro looking site fool you. These guys are nothing but the best.

We ordered a puzzle for a family member that happens to love puzzles and also her grandkids. So why not combine both of her favorite things in life? We purchased a puzzle from portraitpuzzles.com since they were the top Google result.

Everything went smoothly. The order went out the next day and arrived at my door a few days later... just in time to be wrapped for the birthday party. The puzzle was a big hit. Everyone loved it. Extended family have been asking, "Who ordered the puzzle?" There is already a list of family members waiting to try this puzzle out.

Cut to a few days later... the puzzle is almost complete. Except it was missing a single piece. So I emailed portrait puzzles late at night. They responded first thing in the morning. They offered to send us a new one to make up for the missing piece. I was surprised to find out they also sent it with rush delivery.

They delivered a quality product on top of being fast and professional. I would highly recommend them again for custom puzzle making.

Thumbnail of user limec
2 reviews
2 helpful votes
September 30th, 2019

I adore making puzzles from the childhood. I've tried these ones and I am satisfied with the quality!

Thumbnail of user beccam1
1 review
4 helpful votes
September 24th, 2013

I have ordered 2 puzzles from here. The first one came out great, just a little thinner than I expected. However, the second one was terrible. The fronts and backs were peeling off on more than half of the pieces. And many of the pieces were not even cut apart. Hardly the high quality they advertise.

Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Becca, I'm sorry we missed the mark in delivering the quality product we promise. What you describe is unusual, and doesn't represent how we make puzzles. PLEASE contact us so that we can either re-make your puzzle, or provide a full refund. Jay 1-888-785-2130

Thumbnail of user kathyh489
1 review
1 helpful vote
March 24th, 2020

This puzzle has purple and black and some white. Not at all the colors in the photo I submitted. It's not true to color. I purchased as a gift for my 89 yr old mother who loves her dog and puzzles. It's not true to life

Thumbnail of user crystalb93
1 review
3 helpful votes
January 4th, 2018

Pieces fit together nicely. Easy to upload picture. Couldn't believe I received the puzzle about a week after it was ordered.

Thumbnail of user lindar249
1 review
2 helpful votes
December 8th, 2017

The website was super easy to use, upload photo, choose size of puzzle, etc. But the colors are not quite as bright as I had hoped. Probably due to enlargement, but maybe an option could be to saturate the colors more. Ordered 2 and sent one to my girlfriend who traveled to Italy with me. Great souvenir!

Thumbnail of user jeffs289
1 review
0 helpful votes
February 23rd, 2018

Ordered an 80th birthday gift for family. Provided clear details for a card or note saying Happy Birthday" and from us. Big family.

Product delivered, as promised. However, noting in the box. Mystery gift.

Called after I learned about this. Portrait Puzzle said "oh, we do not do this". "I will tell the owner".

Unless you are buying a puzzle for yourself, I would not purchase from them. They are not willing to provide "gifting".

Jeff

Thumbnail of user jaym73
Jay M. – PortraitPuzzles Rep

Hi Jeff.
I'm sorry you're disappointed that a card wasn't included with the puzzle. We offer the option to include text on your puzzle or puzzle box, but don't offer a gift card option.
Looking back at your note, I see that we should have contacted you about this prior to shipping your puzzle.

Thank you,
Jay
www.PortraitPuzzles.com

Thumbnail of user dalen20
1 review
5 helpful votes
February 16th, 2016

I received a 1008 piece puzzle of my grandchildren for my birthday and absolutely love it! The puzzle pieces were sturdy and of varying shapes so that only the correct pieces would interlock. (I have other puzzles in which all the pieces are identically shaped, and it not only makes for a boring puzzle, but it is nearly impossible to tell if some of the pieces are correctly placed.) The completed puzzle is a high quality picture that is now framed and hanging in my den. I would highly recommend this product!

Thumbnail of user deborahw112
1 review
3 helpful votes
February 26th, 2018

Turn around time was really quick! And the image looks great! I purchased one for my daughter, and one for my mother and they were both really pleased.

Thumbnail of user ruthvillet
3 reviews
0 helpful votes
November 2nd, 2019

I'm mad about making puzzles. It's my hooby. These brand is great, I like them and can highly recommend to you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

PortraitPuzzles.com is an online retail business that specializes in just one product -- custom photo jigsaw puzzles. Upload a photo, choose a puzzle size, and check-out online. We guarantee that you'll be impressed with your photo puzzle.

Business History

PortraitPuzzles.com is a family owned business in LaCrosse, Wisconsin. We launched in 2005, and have been working to improve product quality and production capacity ever since. Delivering a product that exceeds your expectation is our #1 goal.

Company Representative

Thumbnail of user jaym73
Jay M.

How do I know I can trust these reviews about PortraitPuzzles?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PortraitPuzzles?