Jess C.

When I initially uploaded my photo I had a question about its resolution. Typically when corresponding via email with a customer service team, I wait a few hours for a response. With PortraitPuzzles I received a friendly and helpful reply almost immediately!

I chose the least expensive shipping option, and the puzzle still arrived in a mere few days. The puzzle is a picture of the entire staff of the office where I work. When my coworkers and I completed the 1008 piece puzzle, we were sad to discover 2 pieces were missing. I reached out to customer service again, in case there was a chance they could replace pieces. I wasn't sure if we lost them, or if the pieces were missing to begin with. The former seemed more likely. No matter, Ashley on the customer service team responded (immediately) and told me she would be sending us a new puzzle, at no charge! Amazing!

The puzzle itself is of great quality, and comes in a super cute box!

Thanks PortraitPuzzles!