Member since October 2017
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My entire experience dealing with Portrait Puzzles was spectacular. Their site was simple to use and easy to understand. I uploaded a picture, set a few options (shipping, metal tin) and off it went. The puzzle arrived very quickly with the standard shipping option.
The box is nice, with a copy of the picture on the outside. The puzzle pieces are made of quality material and the image looks great.
The biggest issue I had was that they cropped the picture to the point where the entire top and bottom were solid gray pieces, and a fraction of the right and left borders were gray as well.
When I took the time to review the dimensions and compare it to my picture I could tell they did their best to preserve the picture (not cut anyone out) and keep the the required dimensions, it just couldn't be cropped in a way that would prevent the borders.
When I emailed back about the issue the customer service rep was EXTREMELY helpful. She offered to replace the puzzle and provided additional guidance about how to properly crop the photo first, if I was concerned about losing anything on the picture.
Overall it was a great experience and I will be using and recommending it to others.
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