PopTelecom

Three months after leaving them they will attempt to try and take more money off you despite you owing them nothing.

Tried to change over to Pop. Was never given customer number or date of swap over date. Paid for modem delivery but they didn't send it after text saying problems with outreach. We decided to cancel stay with our provider. We then noticed they took a first payment out our bank it's a joke.
We was told they will send a cheque to repay the router an first payment back. In twenty eight days.
Please be aware there a two bit company that's had there family an friends rate them to get reviews.
They actually no idea how to run customer services.

Absolute rip off company, after 5 years of being a customer all I did was leave to go to another provider which Pop Telecom made it extremely difficult to do. Then when I did finally get an agreed date of termination they then stole money out of my bank account, some weeks later, when I no longer had an active account with Pop Telecom.
Customer service staff are rude and unhelpful. They agreed to refund me the money owed and then decided without notification to reduce the amount and took 5 weeks to send a cheque to me.
I leave myself with no choice but to look into legal action against them.
Avoid this company at all costs.
Truly awful way of conducting business!

Avoid!

Literally being robbed by this company, I have only just noticed additional charges on my account. When I tried to explain to customer services, I was told it is my own fault for not calling sooner and checking my bills. It is broadband for god sake, set price for X months.; should not be fluctuating in price each month. I will not be dropping this on principle. They guy on the phone was the rudest agent ever. Smug and sounded like was on the toilet! Horrific.

Don't Use This Company!

They offered me a cheaper deal to stay with them but I wish I didn't.

Had continual line faults with no internet.

They then charged me £192 for a call out which only required a £1 cable to be changed.

Don't be fooled by their lower costs - value for money can be found with ANY other reputable company!

I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.

Worst company I ever dealt with. Ordered broadband which they didn't deliver (the router), was on to them almost every day. They kept on blaming the Post. Then tried to charge for the full period (18 mths) after I cancelled the order and went with another provider, saying that the 14 days cooling off time was gone. This was despite not giving single days' service, they also cancelled my then provider leaving me without any B/B for over 2 weeks. They wouldn't address any of my emails after cancelling, only send invoices every day for about 6 weeks. I even wrote to the CEO with no reply, instead referred me to a debt collector. Wish there was a lower than 1 star to give them.

Where do i start. I started using pop telecom in 2020 i moved address due to landlord selling up. It took pop telecom months to sort my new line then the service stopped working. Took them weeks to solve the problem and they blamed the router and said i had to pay £9.99 for a new one so i canceled my direct debits as i was paying for a service what didn't work then they added £9.99 a month on extra. I got to the bottom of the problem they never told open reach i moved so my line was dead they was using my old address line. Now i told them am leaving and said i have to pay £324 to leave... say well away from pop telecom all they want is your money

Took POP Telecom Broadband £17.99 Moneysupermarket deal then get invoices for inflated amounts router assurance and line assurance then VAT on top none of this was clearly stated or given as options. SCAM

Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available

Worst and unprofessional company.If it was in my hand I would give POP telecom negative 100.I decided to moveI to another customer because of pop telecom worst services, Internet quality and after many compaints, we gave them notice period of one month but they immediately cut our connection and left us without Internet for a week because we could not find dates with new provider and noone called from POP telecom for apologies. We were with this ship company for 5 years.

Terms and conditions have to be hunted on website and then are contradictory and unclear at best. You never pay the amount you thought you were going to each month. The 'free router' you purchase is actually on loan and you have to pay for it to be delivered to you and pay to send it back or they send a threatening letter saying they will pass your details to a debt collector. They also add insurances on for your router and landline which differ in price each month. They also make it really hard for you to leave and if you don't reply to their email which says you are leaving as they have been given new start from new provider then they cancel your new provider! They also delete negative reviews on a well known review site. AVOID POP TELECOM.

I wish I had seen these revues before I stupidly signed up with poptelecom there systems i have found unreliable they try to charge to the end of contract when all i can find is a £50 termination fee on there contract, there bad to deal with.
To save lots of hassle AVOID.

It's a no no...Absolutley

Leaving this company is a trial by any standards. I will gladly pay them, to rid myself of the burden. Never again. I will in the coming days, have to wrap and pack my router etc and then go to the post office and PAY out of my own pocket to return it...Yes I am serious I have to pay myself!...The mind boggles as to their finances and business accumen, hopefully their finances are as low as their business accumen.

Changing to pop telecom was the biggest mistake of my life.
The internet is so slow that it cant even open web pages that's if there's any connection at all. Contacted tech support (who you cant get hold of at weekends) they say we cant see any problem, the area you live in has slow connection (funny previous supplier never had this problem) or you have more than 1 item connected to the wifi.
Then finally the internet isn't loosing signal its your wifi that cutting out, I have 2 issues with this response
1: You supplied the router so it needs replacing
2: Why doesn't it work with a network cable plugged in
This was the last communication between myself and tech support as this is there response "I am sorry I was unable to help further!

Main problem is intermittent wifi, keeps dropping. TWO months and still they dither... asking me to do testing when it is plain as day that the router/wifi box is faulty. I am pig-sick of being their unpaid staff member because they will not send anyone out to fix the problem.

I have had nothing but trouble since switching to this provider. I have had WiFi that is so slow I cannot use it at all which has prevented me from being able to work from home for 6 weeks now. I quickly upgraded to the faster service (at a very expensive rate) and I was not informed it would take so long to instal. I am still waiting. Despite numerous attempts to contact the company for help with data costs and some sort of compensation my requests have been rejected. I am appalled the company will not consider the huge disadvantage I have suffered in switching to them and attempt to help me out with the expenses or compensate me as a matter of decency. Avoid at all costs! I will be telling everyone I can to avoid this company.

I had some very important work to do this evening and I was unable to finish it because my internet service has been absolute rubbish, This has been going on for several days. There is no way you can contact them in the evening and they have an email address but when you try to send the email you get an answer to say that the department is closed and you cannot see it. As soon as my contract expires I will certainly be leaving them,

Don't touch 'em with a barge pole - even before the line goes live they will over charge you and lie about your address - they can't find it etc - lie about how many times (they haven't) contacted you - and then overcharge with no explanation.
They do not abide by the direct debit code of practice and will take out of your account whatever they want whenever they want without writing to you first.
As for refunds forget it... it will be down to your bank to do that for you.