Rachel P.

Terms and conditions have to be hunted on website and then are contradictory and unclear at best. You never pay the amount you thought you were going to each month. The 'free router' you purchase is actually on loan and you have to pay for it to be delivered to you and pay to send it back or they send a threatening letter saying they will pass your details to a debt collector. They also add insurances on for your router and landline which differ in price each month. They also make it really hard for you to leave and if you don't reply to their email which says you are leaving as they have been given new start from new provider then they cancel your new provider! They also delete negative reviews on a well known review site. AVOID POP TELECOM.