PoolWarehouseReviews 921

Was told the shuffle board top came in two pieces, advised the customer service rep that I could fit a 9 foot table into my basement but not a 12 foot table. He assured me that the 12 foot top was not one solid piece of wood. When table arrived it was one solid piece. We had to hire someone to pull a window out of our house, damaging the trim in order to do so. The shuffle board pucks were rusted out on the bottom. Less than a week after we purchased the table they dropped the price, and refused to credit us the $75 difference in the now lower price.

Jeanette was super through the sales process and answered every question. Had a bumpy experience with poor communications and delays during shipping by R&L Freight and a bad delivery experience.

One of the panels in the kit was incorrect shipped by Hydra Pools but Chelsey got right on it and we received it a week later. I'm pleased with the quality of the materials and the completeness of the kit. The kits are very well engineered and manufactured and the price is tough to beat.

The Pool Warehouse Tech Support from Matt has been beyond my expectations. He has patiently answered my questions and offered numerous suggestions throughout the project.

If you have the skills and wear-with-all to act as your own general contractor, you can save a lot of money. HOWEVER; a word of CAUTION! The assembly of these kits does not equate to rocket science but DO NOT venture into these projects without thinking through and planning every detail around the pool. I'm a graduate engineer with 35 yrs of construction experience and a team of competent subcontractors and still had my hands full with the unforeseen details. Be sure to have reliable, extra helping hands in each stage of the project. With countless rain delays through 3 months of record rainfall in our area, it has taken me 4 months to reach the point in the pics, below.