PoolWarehouse Reviews Summary
PoolWarehouse has a rating of 2.6 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolWarehouse most frequently mention business days, credit card and return policy. PoolWarehouse ranks 3rd among Swimming Pool sites.
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Ease of navigating site, and excellent customer service from Chelsey.
FAST
Took us about 2 weeks to finish our pool but we worked on it fairly consistently. We save money and YES we would do it again!
Very fast and secure, great costumer service I haven't installed it yet will give you better ratings after installing it
Would like to have had a volume discount
So far, so good.
Everything was great until dealing with R & L freight. 1st voicemail left by them said it was 2nd delivery attempt and item about to be returned?! Firast we had heard about that. Then found out that a semi would be making the delivery to our home, but not enough manuvering room for a large truck. They would be passing wifes work place that had a dock, they could not change delivery address. The delivery driver off loaded the pallet and hand trucked it to the house, which sits 400 yrs off main road. Kudos to him for his professionalism!
Your receptionist didn't have much of a clue about the department I asked for.
Fairly quick delivery
Great!
Good
Very easy to order
Jones and the whole poolwarehouse are great people. Very easy to do business with and very friendly! Would recommend to anyone! AMAZING EXPERIENCE!
Very easy and nice website
Great thanks
Great website to navigate and awesome prices.
Great pool, will recommend and thanks for the help.
Everything was good up until i actually received delivery and was missing the pool filter they will not talk to you only say you signed for it so its no longer their problem. So don't sign anything if ordered from them. Worst customer service I have ever dealt with offer no help what so ever only say you signed thats it. Have been reported to the BBB. Check their website seems to be the issue everyone has with them. Not sure if they are any better but Try Royal Pools website not as good but seems comparable on price wish I used them. They tell me Jonathan is the only person that can help me at Pool Warehouse and Mr customer service specialist refuses to help in any way shape or form just repeatedly says you signed for it so that is it sir. No help from the supplier Hydra Pools which is where it was shipped from either they tell me i need to deal with Pool warehouse. Very Frustrating they obviously dont get their business by recommendations and just looking for the next online victim. Stay away!
Easy to look up.Fast customer service.
I purchased an outdoor TV from them weeks ago they charged my card and never delivered, I call them to find out when it will arrive but they don't know because it comes from a 3rd party supplier and I guess they are the middle men. Its bad enough you have to wait on the phone 30 Minutes for them to pick up but after they pick up they are clueless... I rather pay a little more to Amazon and get good customer service... I'm canceling the order and would like to see how long it takes to get a refund.
I called about the installation details for the Turbo Twister and your rep was very helpful in pointing me to the SR Smith website for details.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members