Pool Supply Unlimited

I bought two products and they delivered just one. Almost impossible to get an answer from customer service

UPDATE FROM MY REVIEW BELOW. They shipped my outdoor sunshade crank wands (two each) in a flimsy two-piece box that was barely taped together, and by the time it arrived the box was bent and one of my crank wands was damaged while the second one was missing. I ordered similar wands from another company and check out the box they used (braced and protected on the corners so that the box would not bend during shipment). See photos below (3rd photo, boxes side-by-side)... box on the left is PoolSupplyUnlimited shipping box and box on the right is from another online vendor. Folks, this is the difference between a company that cares about "service" AND a jacked up company (PoolSupplyUnlimited) who only cares about making a sell. DO NOT BUY FROM THEM.

CAUTION!... CAUTION!... CAUTION!... Future Buyers, please, don't make my mistake. Read all of the one-star VERY RECENT ratings at various review sites (e.g., Google, Trust Pilot, etc.) before you even consider ordering from these rip-off artist.

I would not buy from this online shady seller again. I purchased two crank wands to raise and lower my outdoor sunscreens over my patio. 22 hours later I received no notice from them that they had shipped my order, and I decided to cancel the order. I sent them a request to cancel the order and an hour later they sent a notice that my order was shipped. However, when I went to the UPS website to see the status of my order, it only stated that a shipping label was printed and the item was still with them (had not been picked up by UPS yet). It's clear that they simply did not want to cancel my order, and instead decided to lie to the customer rather than retain a prospective future buyer.

Second issue... I tried calling both of their numbers on their website and no one was answering either number. Only after consecutively calling their *******337, consecutively for about 10 times (to irritate them) did someone finally answer their phone. Poor business practice, i. E., having an answering machine take their calls, and why would they not want to answer a call from a customer?

It's hard to believe that for a measly $43.00 purchase they are willing to risk the reputation of their business by cheating a customer and lying to a customer that the order had shipped, when in fact it did not. Pretty sad and shady. STAY AWAY from these clowns folks, they don't know how to run a business. The customer's satisfaction should always be # 1 (in order for that customer to come back)... and, instead, keeping $43.00 was more important to them.

Works on every problem no mater the size - big or small. If not working, will repair until it does!