We received our pool heater very quickly and it works great! I would highly recommend them and will buy from them again!
The order process was fast and easy. Called the company for delivery instructions and got an answer in a minute.
Good site
I ordered a slide for my pool back in November and was told it would ship within 75 days. I received an email that the slide and and hardware had shipped. Much to my surprise the only item that had been shipped was the hardware even though the email said both items shipped. I contacted the company and informed them that only the hardware was delivered. They checked and informed me that the slide would ship by end of month Jan. I waited until early February 10 and called again and was told that the slide would be shipped in a couple of week and if it didn't to give them a call. I waited another month and contacted them again only to find out this time that the slide was on back order and no lead time as to when it might be delivered. My pool is to be installed in April so I asked for a refund. They refunded the money for the slide but didn't initially refund my money for the hardware. When I inquired as to why there was no refund for the hardware that obviously was no use to me, I got the following email in return.
"There is no need to continue threatening us with bad reviews. All you needed to do was talk to me with any issues. We don't need to keep your money, trust me. I have submitted a return to have the flange kit sent back. I will also send you a return label so you don't have to pay anything. When the flange kit arrives back, then the remaining balance will be refunded. I'll be in touch."
After months of doing all of the leg work to find out about my slide I was frustrated that not one time was anybody out front and informing me. They are good at taking your money for payment but after that... keep up with it yourself. In all my years of working in public and owning my own business I would NEVER tell a consumer that I didn't need their money. Good thing for Pool Supply that they will NEVER get a dime of my money ever again.
The parts I ordered where correct I and liked they had bread financing as option especially if your on a budget
I will gladly do business again.
Great, sturdy slide! Big enough, so the adults can play too! We love it! Picture attached of me & my son this past weekend!
I haven't used the pumps yet, but I intend on using some of them soon. Pentair needs to beef up their packinf boxes because they arrived well worn.
Purchase various items for Hy spa heater chlorinator filter within the last month and it was cheaper and quicker delivery than Amazon
Easy and convenient to locate and receive very quick. We will continue to order more items in the future for sure.
Received our 16 ft. Above ground solar pool cover in record time and arrived in great condition. Happy with our purchase!
Poor customer service. No one answers phone and no return phone call after leaving 6 messages over the past 2 months.
Does not do well with our pool. Very disappointed. A lot of money for very poor results. I wish I could get my money back.
Good pricing and great service! Product was delivered on-time - no issues - everything was included in the package in perfect condition.
Product was delivered timely. Easy to install and works perfectly.The website is very easy to order at a good price.
Merchandise was fine and delivered on time. I thought I would have to sign for it but that was not the case.
Hooked it up and works well.
Trustworthy company. Ordered a pool heater. They thought it would take until. First week of June but got it in a week! Very happy.
Easy to find and access web site with excellent pictures and descriptions of products. My second experience with this company and I recommend it.
Terrible customer service! Received a damaged shipment and customer service said I was lazy for not checking for damage before the truck driver left.
Overview
Pool Supply Unlimited has a rating of 3.5 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pool Supply Unlimited most frequently mention customer service, best price and fast delivery. Pool Supply Unlimited ranks 2nd among Swimming Pool sites.
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- San Antonio, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members