• Pokemon Center

Pokemon Center

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Overview

Pokemon Center has a rating of 1.4 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pokemon Center most frequently mention customer service, pre order, and credit card problems. Pokemon Center ranks 420th among Games sites.

  • Service
    73
  • Value
    63
  • Shipping
    68
  • Returns
    55
  • Quality
    59
Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
53
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service keeps only saying they are working on me and I ask if I can get a refund and they stop responding.
How would you rate Pokemon Center?
Top Positive Review

“Surprised”

Steven P.
1/6/24

Based on all the reviews I was hesitant in buying from them but took a chance and I was pleased with the condition my pokemon cards came in. Mostly everyone said the condition was bad and the website needs to take some stuff off. My package was in great shape. You know what they say, most people that write bad reviews only have bad things to say. I'm sure the people that wrote bad reviews where valid. I'm just saying people that good things tonsay don't write any reviews. People love ordering from prime and for the most part I only had good experience with them. I can recall a couple of times I got stuff delivered from them that was damaged and had poor customer service.

Top Critical Review

“Dont buy trading cards”

John A.
3/10/24

I agree with the last post I read. If you order a $150 booster box it will get damaged by Fed Ex and pokemon center will refuse to do anything. They will either say the packaging is not the contents or say it is a final sale item. Either way you get ripped off. Buyer beware. Buy with people that know how to ship a booster box securely. No packaging inside a big box what a joke. Terrible.

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user phan.steven233
1 review
1 helpful vote
January 6th, 2024

Based on all the reviews I was hesitant in buying from them but took a chance and I was pleased with the condition my pokemon cards came in. Mostly everyone said the condition was bad and the website needs to take some stuff off. My package was in great shape. You know what they say, most people that write bad reviews only have bad things to say. I'm sure the people that wrote bad reviews where valid. I'm just saying people that good things tonsay don't write any reviews. People love ordering from prime and for the most part I only had good experience with them. I can recall a couple of times I got stuff delivered from them that was damaged and had poor customer service.

Products used:
Pokemon cards

Service
Value
Shipping
Quality
Thumbnail of user sophiag131
1 review
4 helpful votes
October 17th, 2021

I've bought tons of plushies over the years from the Pokémon Center! Ive never been lucky enough to get sealed cards from them though, they sell out instantly pretty much… so I can't speak for that section! But the plushies, immaculate and always have been! Even the clothing, accessories, etc are always great! Never had issues with customer service either, things are always great! Not sure why they have such a bad rep… :(

Tip for consumers:
Things sell out incredibly fast, stay on watch and keep your eyes open for new things! Cards are impossible to get though lol!

Products used:
Plushies!

Service
Value
Shipping
Returns
Quality
Thumbnail of user connorb96
1 review
2 helpful votes
December 24th, 2021

I've received all my packages relatively quickly, with no issue. The only issue I've had is that I once ordered something but I guess it was oversold so it had to be canceled which was a bit disappointing, but no biggie as I didn't get charged for it and the rest shipped out right after. It generally only takes 2-4 days for packages to arrive and the quality has always been top tier, exactly as described.

Tip for consumers:
I’d say make sure you read dimensions as I see a lot of people on the website complain about thinking it would be bigger/smaller and being disappointed when it doesn’t meet those expectations.
Also don’t spend your whole paycheck. It’s super tempting to.

Products used:
All of them, many plushies and a switch case.

Thumbnail of user rubenh104
1 review
0 helpful votes
June 19th, 2023

My package was missing but contacting Pokémon center was very easy and an agent messaged me right away. The problem was resolved and it was resolved in a couple messages.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christians366
1 review
2 helpful votes
June 20th, 2021

I preordered the chilling reign expansion and got it the day after it came out. Wasn't tampered with at all very happy with my package. Pretty average pulls even though i know that has nothing to do with the pokémon center website. Very happy with my purchase. Exactly what i would expect.

Tip for consumers:
most people seem to be upset about their pills but you get what you order and the pills are out of their control. they did what i ordered in great timely manor and i can’t ask for anything more

Service
Value
Shipping
Quality
Thumbnail of user suzannes793
1 review
1 helpful vote
December 30th, 2021

Ordered 2 plushies for grandsons-- best price around (plus no shipping) and arrived quickly and well packed. Grandma fail-- I ordered the wrong plushie and had to return one. The return policy was clearly stated, easy to do and, best of all free. Good thing I didn't read the negative reviews prior to ordering-- I had a a great experience... and when I figure out which plushie I should have ordered (!), will return to this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user metakirby9099
1 review
1 helpful vote
April 28th, 2023

Gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg

Products used:
plush

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyl483
1 review
2 helpful votes
December 17th, 2020

I absolutely love the Pokèmon Center. It has very high quality items and my packages always arrive on time. The only downside is it's expensive but you definitely get your moneys worth. If you're a huge Pokèmon fan then this is the site for you. I highly recommend it.

Thumbnail of user alexisw110
18 reviews
15 helpful votes
May 9th, 2020

The Pokemon Center has the best selection and prices of Pokemon collectibles anywhere! I also love their collectibles and the care they take to package them. I've never ever had an issue with the store. I go there frequently to shop for myself and even to send surprise gifts to friends!

Thumbnail of user jacobf201
1 review
1 helpful vote
November 26th, 2021

My review is fairly straightforward. They get a 5 out of 5 stars from me. I made my order on November 20th, 2021 around noon and I received my items November 26th, 2021 around noon so the shipping was quite quick. The items I got were the new release 19 3/4 Piplup plushie, the Swablu 14 3/4 plushie and the piplup squishy keychain. The extra large squishy Piplup plushie arrived in a sealed bag and a larger clear bag and in a giant box and the Swablu and keychain arrived in a separate large box as well. They were very well packaged and clean. The boxes were undamaged and well taped. The Swablu plushie I got is extremely extremely soft and perfect for hugs. It is sitting on my pillow right now. The Piplup is absolutely massive. I'm 5'10 and got wide shoulders and this plushie takes up my entire torso so it's a huge plushi at nearly 20 inches. This is a Christmas gift for my niece and I got the keychain to put on her Piplup backpack. If you are wanting to do that get the smaller 13 3/4 inch plushie as this one is much much bigger. It's extremely soft and squishy though and very very cute. I highly recommend Pokemon Center as the price was very good, the shipping was quick, they're well packaged and the plushies are extremely clean and in the condition as described. They're very soft and fluffy and have all the tags included with no damage or loose threads.

Thumbnail of user kordaik
10 reviews
6 helpful votes
April 23rd, 2016

Fusion... dont turn pokemon into powerrangers they such due to too many remakes work with what you have work on fusing pokemon..

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About the business

Pok̩mon Center is the official site for Pok̩mon shopping, featuring original items such as plush, clothing, figures, Pok̩mon TCG trading cards, and more.

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