PlumbersStock

I order a faucet handle on Aug 3 with a promise of shipping no later than Sept 1. I was told I would receive an email message when the item shipped. After not hearing from then two weeks into Sept., I contacted them and was told the item would ship Oct 1. Needless to say, Oct 1 came and went with still no item or communication. I requested a full refund on Oct 7, Miraculously, I was now told the item had shipped and would arrive in two weeks. No tracking number was provided and their website still indicated my order was still being processed. No indication the item had been shipped nor had I received the promised email message with tracking information. I plan to refuse the package if or when it ever arrives. Do business with the organization at your own risk. I would have given them negative stars if that was a option.

I ordered an HVAC capacitor for my personal home unit. Initially, I saw some charges from plumberstock.com for a $1 which were later refunded. This was highly unusual for me as I have not seen any reputable company charge my credit card this way. I received an email that my order was placed. We are now over 30 days out and still have not received any communication of my items being shipped. They also have not answered multiple emails. I noticed they did indeed charge my card. I logged on to my account via their website and have nothing under purchase history. I like to give people/companies the benefit of the doubt. But this kind of service is just bad business.

I haven't used the media in my evap cooler as yet. This describes my purchase and delivery of product only. The lead time for the order to ship was very long compared to most other vendors. This wasn't a problem because I ordered long before I actually needed product. The price was about 15% higher that similar product 2 years ago. The media was boxed in exact sized standard strength cardboard box and of course as with any shipping company it had a hole the size of your fist in one side and all corners were dented. The media was damaged because there was no other packing to help absorb any rough treatment. I don't expect the damaged edges and corners plus the dent to be a big problem with actual use.

Quality product, easy to use website. The only reason for 4 stars was that it took just over a month to arrive.

Thank you,
Langford Metzger

The most important thing while shopping at a supply store in my opinion is value. How much can I get out of my initial investment? Well, from what I've currently bought from them, I've gotten 2 years(still ongoing) out of most of the plumbing materials I've bought and they are still functioning. I've already made my money back in durability and quality. I highly recommend Plum

I have received two parts in error from from an order placed almost two years ago. Still not resolved. No returned phone calls. Customer service is virtually non existent. Never, never use plumberstock.com. I'd rate it a 0 if that was an option

Ordered a Milwaukee heated jacket as a gift. Expected ship time was 2-3 weeks. After a month I called to see where my order was at. The next day they replied and said the jacket has been discontinued by the supplier. I did get my money back, but I won't get over how bad of customer service that is. They sold me a discontinued jacket and then I had to call them to find out about it! Thanks for nothing PlumbersStock. Now I need a good excurse why my brother didn't get his birthday gift!

I would say before you buy anything from them call the number which they provide it in website if you could get hold of anyone in over a week then start shopping! Just want let you know you have to wait a month your items not gonna show up so some how you have to cancel it. Goodll luck.