PlumbersStock

After ordering an expensive HVAC unit, then 3 weeks of waiting for it to ship, I received and email that stated they wanted another $150 to ship the item.
A customer support staff member has replied to your support request, #******* with the following response:

Hello,

Thank you for your recent purchase. It has been brought to our attention that in order to ship out your order, we will need an additional $150for shipping. Please let me know if you approve this change on your order. If we do not get a response by 9-8-20 we will cancel your order.

Thanks,

PlumbersStock
Customer Service

The order I placed missed all the ETAs, the item description says 1-2 weeks, but after a month of waiting still not shipped, the customer service never answers phone calls, doesn't call back, doesn't respond emails. After wasting one month on plumbersstock I'm having to cancel the order and choose another merchant.

I try to shop local for the day to day things I need, but when I make large purchases, I want the best price. Plumbersstock.com always seems to be competitive and fairly quick to deliver. Make sure you double check your shipping length. Some things, like from the Manufacturer, take weeks. Thats fine for me because Im usually working on other parts of the project while I wait for things to arrive. Once again, plumberstock is a good option for online purchases.

I ordered a faucet from Plumber's Stock for my bathroom that said it would ship in two week. When I went to check on shipping, the site wouldn't recognize my login or email address. I used the text function to reach out to Ann at customer service, who told me that my part was on back order for 6-7 weeks. I asked her to cancel the order because my bathroom would be finished by then. Yesterday, I was charged for the faucet. Now no one is responding to the text chat and a bot is responding to my emails with irrelevant info. I guess I'll have to do a chargeback?

I received wrong size AC vent cover and when I called to ask for a return the manager refused to accept return simply by saying that our company policy is that we don't accept returns. I explained that I received wrong size item but it didn't matter. When I ordered I provided them with the dimensions of the actual vent cover, but they sent a product that was 2 inches wider on all sides and this was not mentioned anywhere in the description before purchasing. Anywhere else that you order an AC vent cover you will get the exact dimensions that you order, but this company thinks that adding a couple of inches on each side without mentioning it anywhere is ok. Very disappointed at their customer service! First time I ordered from this company and for sure it will be my last.

I get all my Toto products from Plumbersstock. I have purchased a few toilets, a washlet and most recently Vessel Lav from Plumbers Stock. Their price is always great and I can't believe they can ship these products across the country without them breaking. Great job guys! 5 stars.

Their site said a product that we needed for a client had a 1 to 2 week lead time. After no contact from the company about he order after 2 weeks, I called to check on it and they said it would be at least 4 to 5 more weeks and they really had no idea whatseovever when it would arrive. DON"T order from this site based on the lead times stated if you have a time frame! I'm not happy with that misrepresentation AND the lack of communication informing me of the actual lead time once ordered. Totally unprofessional!

Purchased two items for my bathroom that they claimed were in stock. I never heard from them, so I emailed them a week later. They said both items needed to be ordered from the manufacture, never heard from them after that. Emailed them again about 3 weeks later after not hearing from them again. They responded and told me it would be 3 months, I canceled the first product. In the emails, they never said anything about the second product. I emailed them again a few weeks later and they responded saying the manufacture would ship in 3 weeks. Four weeks passed and I did not hear from them so I emailed them again. They then told me that the item is no longer available. I have worked with enough companies to know that all the information that I waited (wasted) over two months could have be communicated in 2 or three days. I would never buy from this company again.

We wanted to upgrade our sprinkler rotors so we went with the Rainbird Falcon Part Circles from these guys. They were the best price I could find and the best part about the sprinkler is that it's adjustable and can be easily installed without the use of any special tools. I am super satisfied with my purchase. Thank you so much