PlumbersStock

Let me tell you, if you have a question about the products youre ordering and cant find the info online, give the Customer Service department a call. I was trying to replace a old sink with a new one. I couldnt tell from the manufacturers site if it would fit or not. I shot Plumbersstock an email and they actually contacted the manufacturer for me and got the owners manual that gave me the info I needed. Thats over the top service!

Placed an order for a tool four months ago that has not been delivered and have try numerous times to cancel and get a refund. Called in beginning of October to cancel and also submitted online to cancel beginning of November.

plumbersstock.com is a joke... a bad joke. My first order of three faucets took way too long to arrive. However, I decided to give them another try since they had the best price on another item. Also, the system showed this item in stock in a warehouse in a neighboring state. I thought this will allow me to receive this item in a timely manner... WRONG! My order is still pending, so I emailed customer service about this order. They told me that "It looks like there was a glitch with this order and it never arrived into our system. I am very sorry but you will have to place this order again." This is despite the fact that I received an order confirmation email and the order (with an assigned order number) appears in my account. They are right about one thing: I will have to place another order... but with a DIFFERENT company. Avoid plumbersstock unless you like horrible service.

I purchased tankless water heaters from these people twice and I am very happy with the efficiency of both the products. Nice packaging and prompt delivery. Really nice services at such a reasonable pricing

My package shipped on time! Im really upset that I hesitated on my order based on some bad reviews. Its difficult to trust a company when so many people post bad reviews. I guess the happy people like me dont leave reviews. Well, Im glad I placed the order. I got the best deal I could find on the web and my order shipped within 2 days and I got it 3 days later, just as promised. Dont let the negative people sway you. Theres probably another side to the story.

I am a licensed plumber. Found a part I needed for a T&S Brass faucet. Knew the part number, did a search, several options popped up. They offered "Free shipping ", so I began the order only to find that the "Free Shipping " nearly doubled the cost. Contacted them and they said they cannot do anything if I haven't placed the order. I told them all I wanted was the part I ordered, at the price listed. With the free shipping advertised. They can't understand why I did not order…. I moved on to the next supplier. You should also.

In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks". After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost. This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement. They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023. Buyer beware. Support ticket: #*******

Inept customer service rep is also an understatement.
Rude person is so aware of how inept he is at customer service he won't tell you his name. Ask for his supervisor and you get put on hold until the line just goes dead. Call from a different line and caller id instead of picking up the line just goes dead. It is impossible for this business to operate this way and be anything but a scam. What they tell you is in stock, isn't. When they tell you they will order, they screw up the order. Stay away from PlumbersStock at all costs..

I purchased a "White" toilet seat. The color has a greenish color to it. I contacted their support and sent a picture. "The warehouse manager said that it is not all the way white, it has a a bone color to it". They sent a replacement seat that is the same color. I have asked for a refund, but they want to change me $10.99 shipping and Handling fee to send it back. As a customer, having to be charged to return something that is out of their control is unacceptable. If they cannot send the correct color product, why am I changed to return the wrong color item?

We ordered an item which says 50 count and green so it wasnt 50 count item and wasnt green. It was red and didnt ask to choose us. So it also says 50 count per packet but they send 1 count! We paid over hundred bucks for piece of crap such a bad business do not recommend it at all.

They were straightforward, fair and cooperative. When I changed my mind, they immediately refunded my money. When I ordered something, they shipped it promptly and in great condition. Would highly recommend for product, customer service and delivery.

We needed to exchange an item. Aaron was very helpful and quick to respond. He listened to our concerns and responded accordingly. We really appreciated his attention to detail!

Recently purchased an American Plumber 5 Micron Filter from Plumbers Stock and the checkout and payment was seamless. The filter swap was quick and now I have fresh water. Happy with my purchase. Thanks Plumberstock! You get 5 stars!

I ordered 8 items. They took weeks to deliver 7 of 8 items. Then they billed me twice for the item that never came. They refunded one of the two charges for the 8th item, but never sent the 8th item. They kept asking for documentation (which I provided), till they said the order was too old and they could no longer honor the request for a refund or the item. Won't buy anything from them again.

I purchased an expensive toilet from Plumber's Stock on line. Their customer service immediately contacted me to answer any questions I might have. We held an online chat and all of my questions were answered honestly and diligently. The order was placed and 4 weeks later, my new toilet arrived. Plumber's Stock told me it would take up to 4 weeks to receive the toilet. This company went out of their way to repack the toilet wrapping it in thick plastic sheet and then putting a foaming agent all around the toilet to fill the box completely. That toilet could be dropped from a 2 story building an nothing would happen to it the way they took care to encase it in foam. I couldn't be happier with my purchase and Plumber's Stock was 100% true to the transaction. Their Customer Service was tops and constantly in touch with me to assure I was satisfied throughout the process. Would definitely do business with them again.

The cartoon arrived promptly a day pr so sooner. It arrived in excellent condition. Haven't installed as of yet.

I had actually purchased this item from another online retailer but returned it as Plumberstock had a much better price. The difference in cost paid for the wall flush control and with some left over. When that order arrived it was simply in the carton, which was a bit deformed and squished but not broken open or torn. The delivery from PS was in the carton but it also had additional cardboard corner reinforcements around all corners and was strapped together in all directions with mesh strapping. No squishing! Looked like new!