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PlumbersStockReviews 218

2.8
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PlumbersStock Reviews Summary

PlumbersStock exhibits a mixed reputation among customers, with notable strengths in product quality and competitive pricing. Many reviews highlight positive experiences regarding timely deliveries and helpful customer service interactions. However, significant concerns arise from frequent service delays, inadequate communication, and cumbersome return processes, leading to frustration for many customers. The inconsistency in customer service experiences, ranging from helpful to dismissive, reflects a need for improvement in support and operational efficiency. Overall, while the company offers attractive pricing and quality products, its customer service approach requires substantial enhancement to build trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
65
value
60
shipping
59
returns
44
quality
43
This company does not typically respond to reviews
Colorado
1 review
0 helpful votes
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Nice!
November 30, 2017

The customer service was patient and friendly. The item I ordered last time has been discontinued so they helped me find the replacement one, which thank you very much, it less expensive! Plumbersstock never disappoints! Why will I will come back? I want good prices from a company thats willing to help their customers!

Date of experience: November 29, 2017
Tennessee
1 review
0 helpful votes
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ON POINT
November 29, 2017

I made a mistake and ordered the wrong thing. Lucklly they have a good return policy and didnt charge me reshelfing fees. Got my money back and customer service helped me get the stuff I was looking for.

Date of experience: November 28, 2017
Massachusetts
1 review
0 helpful votes
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Pleasantly Surprised!
November 26, 2017

Fast service. Wish the colors options were on one page, but I found the color I searched for and got a confirmation it shipped today!

Date of experience: November 25, 2017
Texas
1 review
0 helpful votes
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Amazing!
November 24, 2017

My package shipped on time! Im really upset that I hesitated on my order based on some bad reviews. Its difficult to trust a company when so many people post bad reviews. I guess the happy people like me dont leave reviews. Well, Im glad I placed the order. I got the best deal I could find on the web and my order shipped within 2 days and I got it 3 days later, just as promised. Dont let the negative people sway you. Theres probably another side to the story.

Date of experience: November 24, 2017
Tennessee
1 review
0 helpful votes
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Damn Amazing!
November 23, 2017

Fast delivery. Pictures were lack-luster, but spec sheets and manuals that I found next to the product were very helpful. Product arrived as stated.

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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Perfection
November 23, 2017

I'm surprised how fast my order arrived! I wish the post office didnt hold may packages though. I could have gotten this yesterday.

Date of experience: November 22, 2017
New York
1 review
0 helpful votes
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Recommended to anyone
November 18, 2017

It seems everything I need for my home is on this site. I was going to order a couple of things from another site, but these prices were 15-20% cheaper! They seem have it all!

Date of experience: November 18, 2017
Wisconsin
1 review
0 helpful votes
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Pretty Affordable
November 16, 2017

Never been disappointed with their customer service. Prices are affordable. Bought a few things over the past year or so and they continue to be my go to site.

Date of experience: November 16, 2017
California
1 review
0 helpful votes
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Looks beautiful!
November 16, 2017

Yes, I am saying a toilet is beautiful. I ordered the Toto Drake 2 and it looks amazing on my newly tiled floor. And guess what? It works great too!

Date of experience: November 15, 2017
Texas
1 review
1 helpful vote
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Gave up after 2 weeks
November 14, 2017

2 weeks after my order I gave up and asked for a refund. They told me 5 days for a refund and that a manager had to approve it. They never shipped my item so I'm not sure why an approval from upper management was required. This company has proven to me that there are still places out there that believe they can treat their customers however they want. I thought I was saving $5 on this item over the lowest ebay seller but now I wished I'd just paid the extra $5 since I'm going to have to do that anyway and 3 weeks later. My recommendation is to avoid doing business with this company even if they are the lowest priced.

Date of experience: November 14, 2017
Florida
1 review
0 helpful votes
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Pretty glad my last order came on time. It was the last thing I needed to finish this ***** project. Why go to a store when you can buy from companies like this over the web.

Date of experience: November 14, 2017
Oregon
1 review
0 helpful votes
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Loyal fan
November 13, 2017

Very easy and quick online transactions. I have them bookmarked and order fairly regularly. I would recommend this store to everyone.

Date of experience: November 13, 2017
Pennsylvania
1 review
0 helpful votes
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No frills site
November 12, 2017

My BILs a contractor, and said I should order from them. I had a hard time finding the finish I wanted, but realized I was speeling ;) it wrong. Got it yesterday and it looks amazing!

Date of experience: November 12, 2017
Maryland
1 review
0 helpful votes
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My order arrived incredibly fast and came sooner than expected. Now Ill be able to install it this weekend! Very happy with my experience at this website. I highly recommend it.

Date of experience: November 9, 2017
Texas
1 review
0 helpful votes
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Quality toilet packaging
November 7, 2017

I highly recommend using this site if you want to order a toilet online. My toilet was packed so well, the UPS guy could have dropped it off the back of his truck and nothing would have happened to it. Those other sites can take a lesson from plumberstock.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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Splendid Service
November 5, 2017

I thought I was shorted an item on my order and I called customer service. A young man helped me separate the items in the box. Fortunately for me, the small bag I was looking for had stuck to the bottom of a package I had previously retrieved from the box. He was very patient with me and thoughtful, even though I was at fault. Thank you, young man. You know who you are.

Date of experience: November 5, 2017
Florida
1 review
0 helpful votes
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Lots of stock
November 1, 2017

TOP NOTCH website! I needed parts for my sprinkler system and they had everything! I went online to save money on a new controller and decided to see how much other stuff they had. I found PVC fittings, pressure reducers and even some funny pipe I needed and its all gonna be delivered to my door. Ya cant beat that!

Date of experience: November 1, 2017
Nevada
1 review
0 helpful votes
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Amazing stuff
October 31, 2017

I bought a high end sink and figured the price was too good to be true. I ordered it anyway and was surprised when it arrived, that it was in a new, sealed box. I assumed it had to be open-box for the price I paid, but it wasnt!

Date of experience: October 31, 2017
Texas
1 review
0 helpful votes
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My wife has a thing for Delta. We have Delta sinks and faucets in all our bathrooms and our kitchen. One of the faucets started to leak so my wife asked me to buy a new one. I hoped it was under warranty and called Plummerstock to double check. Sure enough it was and they told me how to get my faucet replaced. Im sure they could have talked me in to buying a new one, but they didnt and were very helpful.

Date of experience: October 30, 2017
Pennsylvania
1 review
0 helpful votes
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Helped me out
October 29, 2017

I had a pump go out in one of our buildings today. I ordered my last pump from these guys and ordered another one today. It was in stock and trackings got it delivering by the end of the week. Just in time for the new tenants to move in.

Date of experience: October 28, 2017

About the Business

Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.


plumbersstock.com
Founded in 2006