PlumbersStock exhibits a mixed reputation among customers, with notable strengths in product quality and competitive pricing. Many reviews highlight positive experiences regarding timely deliveries and helpful customer service interactions. However, significant concerns arise from frequent service delays, inadequate communication, and cumbersome return processes, leading to frustration for many customers. The inconsistency in customer service experiences, ranging from helpful to dismissive, reflects a need for improvement in support and operational efficiency. Overall, while the company offers attractive pricing and quality products, its customer service approach requires substantial enhancement to build trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
The customer service was patient and friendly. The item I ordered last time has been discontinued so they helped me find the replacement one, which thank you very much, it less expensive! Plumbersstock never disappoints! Why will I will come back? I want good prices from a company thats willing to help their customers!
I made a mistake and ordered the wrong thing. Lucklly they have a good return policy and didnt charge me reshelfing fees. Got my money back and customer service helped me get the stuff I was looking for.
Fast service. Wish the colors options were on one page, but I found the color I searched for and got a confirmation it shipped today!
My package shipped on time! Im really upset that I hesitated on my order based on some bad reviews. Its difficult to trust a company when so many people post bad reviews. I guess the happy people like me dont leave reviews. Well, Im glad I placed the order. I got the best deal I could find on the web and my order shipped within 2 days and I got it 3 days later, just as promised. Dont let the negative people sway you. Theres probably another side to the story.
Fast delivery. Pictures were lack-luster, but spec sheets and manuals that I found next to the product were very helpful. Product arrived as stated.
I'm surprised how fast my order arrived! I wish the post office didnt hold may packages though. I could have gotten this yesterday.
It seems everything I need for my home is on this site. I was going to order a couple of things from another site, but these prices were 15-20% cheaper! They seem have it all!
Never been disappointed with their customer service. Prices are affordable. Bought a few things over the past year or so and they continue to be my go to site.
Yes, I am saying a toilet is beautiful. I ordered the Toto Drake 2 and it looks amazing on my newly tiled floor. And guess what? It works great too!
2 weeks after my order I gave up and asked for a refund. They told me 5 days for a refund and that a manager had to approve it. They never shipped my item so I'm not sure why an approval from upper management was required. This company has proven to me that there are still places out there that believe they can treat their customers however they want. I thought I was saving $5 on this item over the lowest ebay seller but now I wished I'd just paid the extra $5 since I'm going to have to do that anyway and 3 weeks later. My recommendation is to avoid doing business with this company even if they are the lowest priced.
Pretty glad my last order came on time. It was the last thing I needed to finish this ***** project. Why go to a store when you can buy from companies like this over the web.
Very easy and quick online transactions. I have them bookmarked and order fairly regularly. I would recommend this store to everyone.
My BILs a contractor, and said I should order from them. I had a hard time finding the finish I wanted, but realized I was speeling ;) it wrong. Got it yesterday and it looks amazing!
My order arrived incredibly fast and came sooner than expected. Now Ill be able to install it this weekend! Very happy with my experience at this website. I highly recommend it.
I highly recommend using this site if you want to order a toilet online. My toilet was packed so well, the UPS guy could have dropped it off the back of his truck and nothing would have happened to it. Those other sites can take a lesson from plumberstock.
I thought I was shorted an item on my order and I called customer service. A young man helped me separate the items in the box. Fortunately for me, the small bag I was looking for had stuck to the bottom of a package I had previously retrieved from the box. He was very patient with me and thoughtful, even though I was at fault. Thank you, young man. You know who you are.
TOP NOTCH website! I needed parts for my sprinkler system and they had everything! I went online to save money on a new controller and decided to see how much other stuff they had. I found PVC fittings, pressure reducers and even some funny pipe I needed and its all gonna be delivered to my door. Ya cant beat that!
I bought a high end sink and figured the price was too good to be true. I ordered it anyway and was surprised when it arrived, that it was in a new, sealed box. I assumed it had to be open-box for the price I paid, but it wasnt!
My wife has a thing for Delta. We have Delta sinks and faucets in all our bathrooms and our kitchen. One of the faucets started to leak so my wife asked me to buy a new one. I hoped it was under warranty and called Plummerstock to double check. Sure enough it was and they told me how to get my faucet replaced. Im sure they could have talked me in to buying a new one, but they didnt and were very helpful.
I had a pump go out in one of our buildings today. I ordered my last pump from these guys and ordered another one today. It was in stock and trackings got it delivering by the end of the week. Just in time for the new tenants to move in.
Answer: I have to double box it and then send it. Which is BS if you ask me.
Buy plumbing supply online wholesale, as well as tools, sprinklers and HVAC supply. Save on plumbing with the home improvement experts at PlumbersStock.com.