Overview
PlayerAuctions has a rating of 4.3 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 3rd among Virtual Goods sites.
They dont let you get your item before 6 hours. I waited 6 hours before i just contacted customer help and they corrected their system. Either its that long of a wait time, or people working on playerauctions are just really lazy / bad. Would not recommend.
I bought a CS: GO steam account for $180, including their 'insurance'. The owner reclaimed the account, however my dispute was immediately closed with no response from the seller. I contacted support and they told me that the decision was final and their was nothing that could be done. It is a blatant scam. If you are thinking about using their service, don't. Extremely dodgy.
Hello Kaine,
I'm very sorry for the experience you had with your CS: GO order. I checked on your order and I'm very sorry to say that the evidence we received is insufficient. In order to make the process fair for both sides, if no compelling evidence is received during the dispute window, we will have to close the case in his/her favor. Please note that buying insurance still requires buyers to prove their case by submitting sufficient evidence, as stated in the disclaimer before paying for insurance: https://i.imgur.com/xuvAhYo.png
If you have further questions about this, kindly use the Q&A form here in SiteJabber so we can get back to you. Thank you.
Best regards,
Richard
Just a bit of 10 minutes delay nitpicking if I'm being honest. The delivery itself was alright and there were no issues. Never scammed or anything. Seller's name is cheaprsgolds.
Thanks a lot for the patience you've extended for this. Enjoy your purchase, Allie!
If I could rate this site less than one, then I really would. Everything being said about their customer service is absolutely true, their policies which are in place are to 'protect the buyers and sellers from scams' but in reality its to legally protect themselves while having nonchalant attitudes about their customers.
Hi Michael,
If you have an order ID # you could provide, I'll look into the experience you had. Contrary to what is stated, the vast majority of users on the site have positive experiences trading through a secured platform such as PA. So I'd be curious to know more about your transactional history with us so that I might understand better where you are coming from.
Cheers,
PlayerAuctions
Replies were a bit late and verification was a little too strict but thanks are still in order because they helped with an account I had back in 2016 when it came to recovering it, changing the number, then completing an order which I was really gunning for for quite some time now.
Thank you very much for bearing with our process, Edward; I apologize if there were any snags. Many thanks for appreciating our agent's efforts. :)
While it may seem tedious to purchase or sell from this company you're left with a piece of mind that you aren't losing potential hundreds if not thousands of dollars on when using their service. Over a decade of using their sites and I haven't been the victim of fraud on the buyers or sellers side.
Hello again, Shaun,
Thank you very much for the kind review update; we are beyond grateful for this. We'd like to thank you as well for the report you made; the second account is now permanently banned and you have greatly assisted in preventing further problems caused by the user.
Have a nice rest of your week, Shaun.
Sincerely,
Richard
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First reply:
You are fully refunded on this order already and the user you reported is already permanently banned several days ago.
If you need anything else, please let us know.
Seems great, looks good, but this payment verification has taken too long and at this point I'm starting to feel forgotten about. No where on the site does it state that this whole process could take up to 12 hours. The site makes it seems pretty instant in terms of it's delivery but it is not which is misleading.
Hello George,
I'm sorry you had to eventually cancel the order; rest assured that you will get a full refund in 2-5 business days. I've also flagged the documents you sent for verification on this order so it may be used on the next order you place, if you decide to try buying again. My sincere apologies for the delay.
Best regards,
Richard
This website has very slow, crappy, third party operatives that don't know anything about what they're talking about, they point you in the total wrong direction of help. They say you will get an email from them, but you never do. Don't sell on this site. They scam you out a good portion of your money.
I love that they're on point with the deliveries. Ask for IGN and location > delivery > confirm the order > give feedback on the site. It works like a well oiled machine.
Many thanks for the awesome review about your experience, Jansen!
Their payment verification is worthless. One order my payment verifies and goes through fine but try to make any more purchases and they all failed. I was only able to make 4 successful purchases before I gave up on this site. Too secure if you ask me to the detriment of their consumers. I contacted their support all they could say was well that is just the way it is go make a bitcoin account. $#*! off.
Hello Paul,
I'm sorry for the inconvenience this has caused. Your payment is declined because we found out there are currently a lot of purchases made on your account. This is a security and safeguarding process to 1) avoid your game account from potential banning, and 2) as a security process on our site to ensure purchases are being made as duplicates.
You should be able to pay and order again on September 6 and anytime after that. Sorry again and I hope this explains it.
Best regards,
Richard
I paid top dollar for an account earlier this year which was usable for the three months until the paypal money back warranty falls off, at that time your account will be retaken and you will not be given a refund or an compensation no matter how closely you follow their rules or buy their insurance.
Hello Chad! I appreciate the time you have taken to let us know that your PlayerAuctions experience was less than ideal. I and my team would like to work with you to make things better. Can you let me know your PlayerAuctions username and Order ID so that I can investigate what happened and see what we can do for you?
Please send the information requested via private message. Thank you!
It seems some sellers can provide 10 or 20% more gold as a freebie but it really depends.
My first had an extra 20% but on the second one, though a different seller, there's no extra. No complains here, however - free is free so maybe next time.
Thank you very much for sharing the order process you had, Fran.
For a single purchase they require you to send in solo much info only to say it's not good enough. I retook their stupid pictures 8 times (whole set), and still told it's not good enough. I even used Gpay with my fingerprint to avoid the mess. After a whole day of back and forth between their verification office I decided it's definitely not worth the hassle. Just a warning for anyone who was thinking of using this site.
Hi Steven,
I sincerely apologize if you were inconvenienced by this. I'm afraid all buyers have to go through our verification at some point because it's our way of validating your identity and the authorization for your payment method with us; this is our way to combat fraud and account info theft. If you wish to buy again, we also offer Coinbase as a payment method which no longer requires verification.
Best regards,
Richard
Yeah i honestly think none of their customer service speaks english, it really feels like they wait for your questions to be translated and still they dont answer your question. Ive been waiting about 3 weeks for them to pay me 60$, yes 60$ and they still cant get it to me its just excuse after excuse and the customer service leaves the chat before you(i thought leaving or hanging up before the customer was the biggest no in customer service)when they cant answer your question. Unless you like being frustrated and annoyed i would avoid this.
Hi mate,
If you could provide either an order ID number or your username, I'd be happy to look into this for you.
Thanks,
PlayerAuctions
In the logs it says that "payment authorization completed" 3 whole minutes after I paid! That would be amazing, if the order had gone through and I got the goods I needed and paid for. On both Paypal and my records it says that there was a withdrawal made, so me and the seller are waiting on the transaction to go through. Game's going down tonight for maintenance and I need it asap as by tomorrow it'll be far too late. Might have to take my business elsewhere sadly.
Hello there, Vega,
Sincere apologies about what happened with your payment. I was able to check on our agents about this and they said they sent you a final verification message and there's a possibility you might have missed that or the mail got filtered into spam. I sent you a PM about it for more details. I'm sorry you ended up cancelling the order, but in case you decide to avail of our services again, please know that we'd love to offer whatever assistance we can in order to make your next purchase smooth and hassle-free.
Best regards,
Richard
I was with Player Auctions for around 9 years. Until recently I really enjoyed their service. But now, it seems like their staff have checked out and just don't give a crap about customers, or for that matter money coming in. Their verification process is overdone, they are slow to respond and they don't even read the support messages properly and just keep passing the buck around or ignoring responses. I just wonder why they are so intent on throwing money away and alienating customers. All I wanted to do was spend money on the site, but apparently they just don't give a crap about that either.
Hello there, Agostino,
Thank you for sharing your thoughts about your experience with this latest order. I'd like to sincerely apologize for the hassle you went through in trying to secure this order, and I understand this has taken you a lot of time. The reason why we had to conduct the verification (even if you have already done that before) is for us to combat fraud and make sure your information at PlayerAuctions is up to date. In the event that your account is compromised, we have solid info to fall back to when it comes to validating your identity.
In case you decide to place an order again, we'd like to make it up by expediting the transaction to make sure it's hassle-free and convenient for you. I'm going to send you a private message so you can write back to us any questions you may have. Again, my sincerest apologies, Agostino.
Best regards,
Richard
They stole me 80€, after a month of emails and giving them all proof they need from my bank, they were responding less and less and now I know that I will never see this money again... I buyed their "security" fees but they didn't helped me... support is made of bots that send the things again and again... avoid this if you don't want to get problems... (sorry for bad english)
The staff team takes forever to reply to messages even when we paying a hefty fee for thier service, my account was suspended due to violation of posting discord, they told me to contact back and i did still no reply.
Bought an account that was reclaimed by the original owner and the owner still posted the same exact offer on their site i told the staff and seems like no one gives a $#*! about it.
Overall never recommending this site again.
Hello Jame,
Your case with the bought account is still on-going and rest assured, we haven't closed our doors on this yet. As for your account reinstatement on ticket 560111, we are indeed delayed and for that I sincerely apologize, I have now requested for this to be taken care of.
The offer you reported was already closed by our team for good measure, and dont worry, as per initial checking, it looks like a different account. It seems he has another with the same stats but different login information. As mentioned, we already closed it for good measure.
Thank you for your time and I'm sorry again for the inconveniences, Jame.
Best regards,
Richard
A great site all around. Easy to navigate and even insure and protect your purchase in case a buyer goes back on their word. I was able to find a few things I needed for much less than I would have found anywhere else.
I'd recommend playerauctions to anyone.
This is it folks. Best place to get your gold.
I've had several deals already and they are all amazing.
No scams, just honest trading on the part of the sellers.
I will continue to use and it will recommend it to in-game friends.
Many thanks for the very kind review and recommendation, Lucas.
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- Los Angeles, CA, United States
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eskil,
I know that this has already caused you inconvenience and we apologize to that. I sent you a PM explaining the issue and have given an advise if ever this happen again on your future purchases.No worries, we are continuously making an improvement when it comes to our support team's response time.
Best,
Krys