On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions has a rating of 4.4 stars from 3,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
We monitor reviews for authenticity
If something goes wrong, you might as well stop wasting your time because it isn't lucrative to them. Your complaint is worthless to them and they only see dollar signs in front of their eyes. Blind for any improvements and care for the customer is as far as it gets there. You're the simple savage and the verified seller is the judge. There is only one truth there. They didn't even bother to respond to my complaint, even though I wasn't even asking for a refund or anything that would cost them money. Now my younger brother is broken because their unprofessional instructions led him to be scammed by a very manipulative method which only exists because of their incompetence. Additionally, I want to add my complaint here to show you what I wrote to them:
-----------------------------------------------------
Hello,
I'm writing this complaint in behalf of you and all the other customers that will come. Recently, my brother has been manipulated by a person and as a result he was unfortunate enough to lose his currency that he bought from you. My gift to him was lost because he failed to act competently to his manipulator. Huge excitement and lack of experience in life led to this. However after reading the emails thoroughly I saw that there was not a single warning given. Additionally proper instructions were lacking. And the ''place'' of deliverance in game was kept open for any visitors of this site. I believe that you as a successful seller should do a lot more to prevent situations like these and instruct your buyers more properly. In my opinion there are still many loopholes left and there is a danger that the manipulator's method could grow even more intelligently and potentially harming your business. Therefore, I hold you partly responsible for this loss.
Yours faithfully,
-------------------------------------------------------------------------
I hope this review was of any use for you.
Do not use this site sell any game accounts, If someone wants to scam you, they can easily.
DO NOT USE THIS.
I lost all items on my account and the guy walked away with his money.
This site is full of scammers. They're very fast in charging your bank account or credit card but will take centuries to return your money back. Also, they're selling stuff like game accounts and gold non legit from non-original owners. Be careful and good luck if you still buy to this site...
Very smooth transaction and fast delivery. I feel very safe purchasing and selling through PlayerAuctions.
The process for paying was smooth, and the delivery for my gold was even smoother, got my gold in less than 5 minutes after paying. Best experience I've had buying WoW gold.
Sold an account for 65 USD. The owner confirmed that he got the account but the player auctions staff said he didn't. And refunded him his money
- Never use this site Pure crap
Beware with this site. They ask/require A LOT of information to secure their transactions. A lot of sensitive information is requested by their authentication dept. This is WAY too much. I've done many sites with simple 2 step authentication. But these guys are over the top. In this day and age of identity theft and scams, this could be a night mare if they're ever compromised. I found them not really concerned and overly cautious. Maybe their paranoid speaks for itself and they're under constant scams. Beware.
If you are there to buy accounts, it is no safer than ebay. It has happened to me 2 times now that an account was taken back after the transaction is complete and they wolnt do anything about it. Dont use this site and give them money.
Its a good range, slightly clunky site, but transactions can be quick
I bought an account one month ago. The account was banished, i lost 360euro, and player auction, not reply to me from 7 days and more, surprise, they suspended my account. Is a web scam, don't give money to this site
If i could give them a negative star i would. They ask for so much stuff to verify you are the owner of card being used and then if you messed up on the first time being used page you get suspended and still get charged for the transaction and you must wait 3 days for them to reimburst your money
Five months after my purchase the account was taken back by the OO. I know this happens and yup not happy but i paid for insurance. Unfortunately these guys will renege on your claim, they want proof and the way the account was pulled back no proof was possible. After i showed them the exact account using a varied name from the original purchase they still would not honor there insurance. So with in a day of filing a claim they denied it. When i fought back they canceled my account. Most dishonest group stay clear.
I sold an account for $600 USD, the delivery was confirmed and the new owner confirmed it was working. He then got it banned, and then attempted to get a refund through player auctions blaming it on me.
They have not paid me in 3 months, they refuse to answer any emails. Absolutely horrible service and I would not recommend ANYONE to use this webpage.
The payment methods can be hard to use, due to the nature of the business, but that's totally understandable. Customer support was very helpful, and it was easy to use paypal. Assuming the account is delivered, this will be great
I got scammed on this site by someone who knew that what he sold would have adverse actions in game. When I started the dispute a month ago it is still going on and when I ask customer service about it only answer I ever get is an email was sent this day and person has 2-3 days to respond. Customer service is not good at all. When I show evidence that I been scammed, im supposed to be protected. So far I have not been, just ripped off.
Had my hesitations from a lot of the flak you'll find on the net regarding PA. Mostly account related stuff and not much in the field of currency sales. My experience was for just currency; dealt with a player and all went well.
Was scammed through PlayerAuctions. Terrible site for selling accounts. Inadequate support and lack of guarantees.
Bunch of scammers refusing to immediately refunding the money even if the order had been canceled. I advise anyone to steer clear of PlayerAuctions.
Buying with safety and security is number 1 on my list of things when it comes to buying stuff online and with there player guardian service I never felt scared of not getting the product I ordered and losing my money. Would recommend to others.
I sold an account on PlayerAuctions and the buyer refunded after I gave him all the account's details. PA for whatever reason sided with the buyer and I lost my account, got 0 money and they suspended my PA account. Do not deal with them.
Answer: You don't want to buy from them.
Answer: Just don't use their service. Trust me, you will save a lot of your nerves and time if you don't.
Answer: How to get started. Click the URL bar and type anything other than your terrible website. Unless you want to be scammed to lose time and money, in which case go ahead and continue using playerauctions.com.
Answer: You got scammed! So did I. PlayerAuctions is nothing but a SCAM!
Answer: Maybe this will help: https://en.wikipedia.org/wiki/Playerauctions Regardless they have terrible Customer Service. Their english is not proficient to be doing business in the US and their work ethic is just terrible. It's a shame that they show the stereotypical greed of chinese who just does it for money and doesn't care what gets in the way and cuts too many corners to be acceptable to be called "The worldโs safest player to player trading marketplace for WOW Gold, Runescape Gold, Guild Wars 2 Gold, ArcheAge Gold, CS: GO items and much more."
Answer: Don't do business with this company, they stole my money after my account was recovered merely a month later -- I'll be reporting them to the BBB after tonight.
Answer: Hello Mikael. Could you please try accessing the site again on a different browser? It might have just been a temporary website server issue, and this might be sorted out already. If you continue to have problems with this, please take a screenshot of where there seems to be an issue, then send it along with your username to support@playerauctions.com.
Answer: Absolutely. As a buyer, your payment is secure with us and will not be released to the seller until you click confirm on our website, once you have decided that the item/gold/account that you bought is good and complete. If you find any problems with the sale, you may dispute it and if the sale you received is not as described, you will be issued a refund. As a seller, your payment will be released once buyer is satisfied with the sale, and this guarantees that you will receive payment as opposed to transacting blindly on the internet with someone you don't know. In the case of disputes, if you've proven that you were able to deliver the sale successfully and as described, you will get the payment. Please note that we enact the User Assumption of Risk as stated in the front page of our website, in that we cannot guarantee that all trades will be free from risks. However, by carefully securing your order and being wary of scamming attempts, together with our team's efforts to secure an order, this can be thoroughly mitigated. I can elaborate more if you'd like, just post another question, Sabrina.
Answer: They will make sure you don't get refunded. Be sure of that. There sites a massive scammed just Google them...
Answer: Hi there. Kindly check here: https://support.playerauctions.com/hc/en-us/articles/360052300733-How-to-sell You may email support@playerauctions.zendesk.com if you have any other questions.
Hi Anthony,
I'm sorry this happened to you. A different team used to handle disputes, but it's now been absorbed into our Support and Safety department. Can you send me a private message with your Order ID and PlayerAuctions username so that I can investigate and help you out with this?
Moving forward, I would recommend also getting in touch with the game publisher and show screenshots of their responses of why the account is locked. This is usually pretty strong evidence that the account is unusable due to the previous owner's actions, and if you have insurance, we can get you some market credit to purchase a replacement.
Thanks,
Lei