I have purchased countless facial products which claim to lessen wrinkles, fade dark spots, even skin, tone, etc.… I am 64 years old and I've spent a fortune over the years from drug store to high end facial products. I began using platinum skin, care with their peels and then moved into their facial products. I have been extremely satisfied with every product. The fade and bright is an excellent product for dark spots and the eye cream will do wonders for crows feet around the eyes. In addition, the prices are phenomenal and they run many great specials. I highly endorse there products for anyone with mature skin.
They sent an international parcel without an international door-to-door tracking number. Parcel is missing and I cannot trace it. Since 11 January and it is now 14 February. I have emailed Jen at Platinum Skincare, but she honestly could care less. I have asked her for the waybill, because I reckon if they send it without a tracking number, why do they even tall me to insure the thing at point of purchase, it cannot be traced for goodnessakes. Honestly, from the point of purchase, third parties get involved (insurer and verifier), and after that you are on your own. I have emailed several times and nothing has been forthcoming. All pretty and charming upfront, and vacuous and non-existent after the purchase. I will never buy from here again.
I first came upon this website when I was 'dissed' by my local skin care place. I wanted a chemical peel treatment and they didn't reply to my inquiry. I have placed a total of four orders so far. I also joined the Platinum club that gives you 20% off each purchase and free shipping. I'm currently doing the prep for a Mandelic peel. I hope to move up to the TCA peels (which I had one in 2006). Their creams are fabulous and you can see results. Lots of videos to help educate you. If you have questions, email support and they get back to you really fast. I'm very happy and will continue to purchase from them. Can't recommend them highly enough.
Thank you so very much. We really try to be there for our customers with learning and simple ordering.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We have gone back a few times with very cordial emails in our support system until now.
1. Our fraud system flagged the order. You informed us it was most likely because you were in Greece but your card was S. Africa - I agree. Our fraud system looks for that and requires identity confirmation. That is for your protection and ours.
2. Your order was shipped via USPS which is trackable with the link we provided you. It was also fully protected by Route Insurance. I told you about filing this once 20 days hit if the package was not scanned. You were fully covered and have been refunded with that insurance. Being global I had to apply it to your card for Route and they will reimburse me on my end.
*Also, most likely you will still receive your package - as it is most likely just delayed.
I feel this entire process went quite smoothly.