pinzoo

ID BEEN USING PINZOO FOR 4 YEARS.THEN MY EMAIL SAID INVALID./WAS REROUTED TO PURCHASE MINUTES.3 CHARGES WENT THROUGH WHEN I PUSHED NEED HELP?
BANK NOTIFIED ME OF FRAUD CHARGES.I WAS SURPRISED AND DISAPPOINTED.I CALLED OFFICE SEVERAL WEEKS AGO TO REPORT THE PROBLEM AND TO HAVE MY CREDIT CARD NUMBER DELETED.NEVER RECEIVED A CALL BACK.I WOULD NOT REFER YOUR SERVICES TO A COMPANY WHOSE RESPONSIBILITY OF BUISNESS IS SO VAGUE AND DIFFUSE.

Purchased 3 refills but cancelled 1 out of the 3 refills and has not yet refunded me so far. Pinzoo cancelled multiple orders without any notification, so you have to go back and check every few hours. One of the worst companies

I absolutely recommend PINZOO.COM!
My $40 refill sells there for $39.75... And then?
No! Sales tax... And then?
No! Miscellaneous local fees... And then?
No! Traveling to retail store to wait in line...
The card is even added to my wireless account automatically so I don't have to call my provider and enter some 147 digit number...
One of the very, very few things that sounds to good to be true, but is not.
The one experience I had with customer service was very pleasant and my issue was resolved very quickly.

It takes hours and on some occasions a day to receive minutes. My phone has been turned off many times because they do not approve orders in a timely manner. My account has also been charged for orders that I did not recieve. The customer service is horrible and they were no help. I would not recommend this company, save yourself the trouble and go elsewhere.

Very happy for several years. Initial use had hicup with credit card but that I attribute to PinZoo making sure all was kosha. Not a high profit company with tons of phone support. 4 stars cause always ways to improve and who reads the 5 star reviews anyway.
July 2024 posting

Pin Zoo is a joke. I've called them everyday every minute every hour every second. Then I can automate it reply that says sorry we're closed. Don't use Pin Zoo they are a joke.

I ordered PINZOO and the minutes did not apply to the phone as they stated. They took my money and my phone still doesn't have minutes. I called again to have them refund since the minutes would not work. The rep stated that he saw that they applied the minutes and he didn't know why the minutes were not working on the phone. He said after the minutes were applied (even though they never worked) there was nothing they could do to provide a refund. If you want your money stolen and you want to be ripped off, buy at PINZOO. If not, go to a reputable distributor of mobile minutes.

They took 24 hours to activate my phone but sent wrong sim card. No one to talk to on Saturday until noon instead of 9am. Had to talk to several reps had to repeat problem over and over. One rep just quit talking to me, she was still on the line, I could hear other reps talking, I kept asking if she was there but she wouldn't answer, If you think I was being rude or angry I wasn't at all. I was asking for help. So I had to hang up and start all over again! I went to Net10. Then got an email from pinzoo wanting my phone number. I gave it to them 30 times they activated my phone supposedly but didn't have my number. They reminded me that i had already paid $44.00. I e mailed back and requested a refund since they were unable to activate my phone and sent the wrong sim card and left me without my phone for 4 days. I don't know whether they will send it back or not I hope so. We'll see. After reading other reviews on other sites it doesn't look good.