• pinzoo

Overview

pinzoo has a rating of 4.3 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with pinzoo most frequently mention customer service, cell phones, and bonus minutes. pinzoo ranks 2nd among Phone Card sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    1
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
8
See all photos

What reviewers want you to know

Positive highlights

  • Pinzoo customer service with friendly attitude is ready to solve your purchase time card or sim card problem.
  • Easy n money saving will always b a customer as long as I HV a cell phone will tell people about the site too

Critical highlights

No critical highlights yet

How would you rate pinzoo?
Top Positive Review

“I think they are the best..”

Mary C.
6/19/23

I use pinzoo to refill my grands cell phones every month. It's so easy to go online then to go to dollar General or Walmart and pay that $3.10 for.taxes and with pinzoo, it's just.99 plus get a little discount. I recommend using this site.Just hate that its not a app..

Top Critical Review

“PIN ZOO IS A JOkE”

Thomas T.
8/4/23

Pin Zoo is a joke. I've called them everyday every minute every hour every second. Then I can automate it reply that says sorry we're closed. Don't use Pin Zoo they are a joke.

Reviews (143)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) cell phone (9) bonus minutes (4)
Thumbnail of user cudd828
1 review
0 helpful votes
June 19th, 2023

I use pinzoo to refill my grands cell phones every month. It's so easy to go online then to go to dollar General or Walmart and pay that $3.10 for.taxes and with pinzoo, it's just.99 plus get a little discount. I recommend using this site.Just hate that its not a app..

Service
Value
Quality
Thumbnail of user cyrusm43
1 review
0 helpful votes
April 2nd, 2020

Pinzoo customer service with friendly attitude is ready to solve your purchase time card or sim card problem. Greatly appreciate.

Thumbnail of user danielh663
1 review
0 helpful votes
July 9th, 2019

I absolutely recommend PINZOO.COM!
My $40 refill sells there for $39.75... And then?
No! Sales tax... And then?
No! Miscellaneous local fees... And then?
No! Traveling to retail store to wait in line...
The card is even added to my wireless account automatically so I don't have to call my provider and enter some 147 digit number...
One of the very, very few things that sounds to good to be true, but is not.
The one experience I had with customer service was very pleasant and my issue was resolved very quickly.

Products used:
Verizon Wireless Prepaid $40 Top-up/Refill pin.

Service
Value
Shipping
Quality
Thumbnail of user oliviam109
1 review
0 helpful votes
September 15th, 2018

We rely on Pinzoo to maintain our U.S. phone while in Canada and it has been a quick, solid and reliable service for us for nearly 5 years. We've dealt with only one snag in that time and the Pinzoo customer service guy was very extremely helpful and stayed with me on the phone (for quite some time) until everything was resolved.
Very much recommended.

Thumbnail of user frankb314
1 review
0 helpful votes
September 22nd, 2018

I just went on my account with Pinzoo or order minutes to both of my cell phones. The site has changed to make things easier. I was able to add the minutes to both phones immediately without any additional work. All I had to do is type in both phone numbers under each purchase on the same page. The addition time/funds were added without any addition steps on my part. What a great addition to the site!

Thumbnail of user jeand131
2 reviews
0 helpful votes
October 3rd, 2018

I never have to worry that I'll run out of minutes or exceed the "Top Up" date or that I will have to venture out in nasty weather, to go purchase an airtime card. Pinzoo.com has provided me what I consider a true "Keeper" of a convenient service! I will remain a loyal Pinzoo.com customer, from here on out, without any hesitation. Thank You, Pinzoo.com! Sincerely, Jean D.

Thumbnail of user davidj548
1 review
0 helpful votes
September 13th, 2018

Pinzoo has never failed me and there is no tax. Over time, this saves $$$. I love the reward points as well. Pinzoo get an A-grade!

Thumbnail of user isaach50
1 review
0 helpful votes
August 20th, 2018

I've been using them for little over a year now and overall I'm very satisfied with there service!
I highly recommend them

Thumbnail of user lindak379
1 review
0 helpful votes
September 21st, 2018

It's easy, quick and professionally done! However, if I am on Auto-Reorder, why do you have to ask to refill? Why isn't it automatically done? You already have my permission! I get confused thinking I am doing it twice. Please answer if you can.

Thumbnail of user edwardv52
1 review
1 helpful vote
September 30th, 2018

I have been using pinzoo.com for a while and never had a single problem. You can add money to your phone account from anywhere and at any time

Thumbnail of user omara107
1 review
0 helpful votes
October 1st, 2018

Lot of times I make mistakes when I am paying for my phones... With PINZOO don't worry about the mess because you dealing with PINZOO not anyone else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyl292
Kelly L.
1 review
0 helpful votes
October 23rd, 2018

Happy with ease of ordering and pricing.
NOT pleased that you are now charging a fee to order on line.

Thumbnail of user esthers52
1 review
0 helpful votes
October 2nd, 2018

You are the best because i believe you try your best. That is why I keep coming back. I get mad at you when I dont know how the mistakes happens between my phone company and you that sometimes messes up transactions. But one thing I believe you are not trying to cheat me. I believe you are an honest company. That is why Im with you all these years. Even when Im out the counry Im online with you

Thumbnail of user patrickl163
1 review
0 helpful votes
October 1st, 2018

I use Pinzoo to re-up my Simple Mobile account. It allows me to do so at my leisure, since I'm frequently out of the country for short trips and can save money by manually re-upping. But Pinzoo also allows you to auto re-up. Great service, and the best part is that the additional fees are less than what Simple Mobile charges.

Thumbnail of user elpomar1
1 review
0 helpful votes
November 16th, 2023

Lack of Service. Will not answer phone.Lack of Service. Will not answer phone.Lack of Service. Will not answer phone.

Thumbnail of user sharonb421
1 review
0 helpful votes
October 3rd, 2018

If you don't want the expense of a contract phone service, this is the way to go. I love how easy it is to put minutes on my phone. I have never used up the whole 300 hundred minutes that I purchase and its great that all unused minutes roll over. Awesome job.

Thumbnail of user janc172
Jan C.
1 review
0 helpful votes
November 6th, 2018

I Have been using Pinzoo for 10+ years.I love the ease of re-ordering minutes. I love that my minutes are mine until I use them! I don't spend a lot of time talking on the phone, I use mine mostly for texts and short calls, consequently I am buying minutes every other month, so my average 'phone bill' is $15.00 per month. Can't beat it!

Thumbnail of user dougm262
1 review
0 helpful votes
September 20th, 2018

I love Pinzoo. It's easy, it's fast, it's reliable. Would recommend it to anyone wanting a great site for refilling your cell phone. DDM

Thumbnail of user cathyp96
1 review
1 helpful vote
October 26th, 2018

Everything is wonderful with Pinzoo... then they started a convenience fee, which isn't really convenient at all... loyal customers shouldn't have this fee...

Thumbnail of user joanh154
1 review
0 helpful votes
October 4th, 2018

I'm a person who is by no means tech savvy, but pinzoo makes ordering and activation simple. They also send me a reminder email when it's time to refill.

Thumbnail of user davidr1044
1 review
0 helpful votes
October 15th, 2018

The best service for reloading my phone. I use H2O and it cost me $10 or less a month. Online is the fastest no more cards to buy

Thumbnail of user roswitham
1 review
0 helpful votes
October 23rd, 2018

Fast and easy when you find your way through the many possibilities of choices what to order. Using this system since many years.

Thumbnail of user lancew46
1 review
0 helpful votes
September 27th, 2018

Excellent service; keep the good work! No one comes close! Your ease of app. And secure financial data makes this a real pleasure! I find myself selling your product with collegues, and friends alike. Please do-not change a thing! How can you top perfection! Thanks again, Lance

Thumbnail of user justinao9
1 review
3 helpful votes
July 16th, 2021

It takes hours and on some occasions a day to receive minutes. My phone has been turned off many times because they do not approve orders in a timely manner. My account has also been charged for orders that I did not recieve. The customer service is horrible and they were no help. I would not recommend this company, save yourself the trouble and go elsewhere.

Tip for consumers:
Don't use this site!

Thumbnail of user bw109
1 review
0 helpful votes
September 30th, 2018

Pinzoo offers prompt excellent customer service. Representatives are always polite and helpful. Pinzoo offers a very convenient way to add minutes to your phone plus you get points to redeem so the cost is less than purchasing a card at a store.

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From the business

Welcome to the official PINZOO Twitter! Prepaid wireless bills/minutes, global refills, eGift cards, phone cards, SIM cards and phones at a discount!

Company Representative

Thumbnail of user edwinj23
Edwin J.
Typically does not respond to reviews

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4.3
143 reviews
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