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The company faces significant challenges regarding customer satisfaction and product quality. Common concerns include delayed shipping, with many customers expressing frustration over items arriving much later than promised, undermining trust in their express delivery claims. Additionally, the quality of products frequently falls short of expectations, often differing markedly from advertised descriptions. Customers report poor craftsmanship and sizing issues, exacerbated by an unresponsive and inadequate customer service approach that complicates returns and refunds. Overall, the sentiment is overwhelmingly negative, with many customers labeling their experiences as scams and advising others to avoid purchasing from the company.
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Firstly, the quality of the product is very good. The size of the top and pants purchased on the website is very suitable, and the skin feels good when worn. Overall, I am very satisfied.
I placed an order on March 29, it took a week and 3 emails to get a response and a tracking number that doesn't exist. I've sent multiple messages asking for a refund and no reply. I paid through paypal and told the site I was going to blast them on every review site that I could to let everyone know. DO NOT ORDER FROM THIS SITE!
Answer: I ordered a 2x according to size chart. When it arrived the actual size would git a small child. 😤