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The company faces significant challenges regarding customer satisfaction and product quality. Common concerns include delayed shipping, with many customers expressing frustration over items arriving much later than promised, undermining trust in their express delivery claims. Additionally, the quality of products frequently falls short of expectations, often differing markedly from advertised descriptions. Customers report poor craftsmanship and sizing issues, exacerbated by an unresponsive and inadequate customer service approach that complicates returns and refunds. Overall, the sentiment is overwhelmingly negative, with many customers labeling their experiences as scams and advising others to avoid purchasing from the company.
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Clothing arrived after a few weeks. Material is terrible, just poor quality. I don't even know what type of material it is. The material looks wrinkled, but isn't. It's very thick, and doesn't hang on the body at all, just sort of puffs out in places. The worst quality of any items I've ordered online. I was really stupid and ordered it in a peach color, and black. The pictures looked so nice online, but definitely was not what was advertised. Also, their customer service is horrible. I am in the process of trying to return it, however, I just keep getting emails to explain in detail why I want to return the items.
This company is a scam and the clothes are NOT like the pictures. They are cheap knock offs. The sizing is completely off too. If you ask for a return they will email you a sad story about supporting 3 kids with this business. I field a complaint with PayPal and waiting for a solution. After a lot of back and forth, the company went from 15,20, to 40% refund if I keep the clothes. They finally gave me an address to return but I don't even trust that they will get the package or refund me.
Zero stars deserved! Do NOT order from this company! Con artists! A very small percentage of a refund was offered when I inquired about a return. And...they will not give you an address to return it to as they advertise on the site!
DO NOT ORDER...6 WEEKS AND THE TRACKING # DAYS ITS STILL IN CHINA...
PAYPAL IS WAITING FOR RESPONSE FROM THEM.TRYING TO GET A REFUND
I never received my order. Wish I had read the reviews before I did. I feel they are scammers! They made me give at least 1 star for this review but they shouldn't even get a star!
I ordered a top over 3 weeks ago because I wanted to try out their clothing...it's been a horrible experience so far...it's taken almost 4 weeks just to begin shipping procedures, and my package is STILL in China...tracking says it still hasn't shipped yet...this is horrible customer service, the website says ships within 10-15 business days...unfortunatelt this is false advertising
Products received are nothing like the pictures on their site.
I was expecting a linen sort of fabric and got parachute plastic instead. The fabric is so thin and terrible quality. Inquired about a refund and they will not provide the address to send back.
I wish I had checked reviews before ordering.
Awful, awful, awful. I wish I'd checked the reviews before buying.
I ordered the jumpsuit in rust and navy. Fabric is hideous polyester, rust is closer to vibrant coral, quality is just terrible. Loose sewing thread hanging everywhere and the shape is just a box.
I ordered two jumpsuits the same size and received two different sizes.
When I contacted company for a return address to refund, was told to supply proof that their warehouse sent wrong items. I attached pics etc and was denied the return address and once again told to "measure the items" and send that info back. I believe they were just trying not to refund me and never did provide me with the return information. Even if the clothes did fit; they were not what was advertised. Buyer Beware!
I tried to return the product I purchased from them. They offered to refund me 10% of my purchase which is $35.00 so the offer is $3.50 If I mail it back it cost me $20.00 and i would receive a full refund making my return $15.00 total after spending $20.00 to return. This company is a scam and they sell trash clothing.
Terrible clothing. Nothing like the pictures. Don't buy from them! Doesn't even look the the same style
I ordered 2 of the sequined sweatshirts. They were completely sewn inside out. The material was silky, thin polyester. I am pissed that I spent $60 on this crap
Ordered 2 dresses 84.00 they would fit a small child, will not return they will give me 20% off. Says its from NC then they tell you they are from China.
Placed order 2/22 and it still hasn't been shipped. Paid through PayPal and am disputing through PayPal.
I placed an order weeks ago. They lost my package, so I emailed them asking if they know where it is bc the tracking link had not been updating. I got an email from a seemly random account in response apologizing for the "busy wait" and saying my package would be shipped within 2-3 days, and I would get a follow up email with tracking information. I have not heard anything since, no idea where my package is or if I will ever get it. I also can't figure out if I will be able to get my money back. Do not order from them. The clothes are really cute, but there is no promise the clothes even exist from this company.
Yikes! Clothes come from china and are Temu quality… nothing like the site described. They will not give return address
This items do not appear as on site. Poor quality and sizing. They didn't want to give address for return but I didn't accept any of their discount offers. I'd never order from them again. But once again this is what I get for not checking into site and ordering from a Chinese company. Hope I have learned my lesson and J may never get a refund but if not I will seek PayPal for refund
PayPal should do their homework in whom to do business with.
Product was complete garbage, fabric thin and misshapen!
No contact info for refund
Complete scam! Don't buy from them.
I ordered a viral sweater for $34.99 plus paid $7.99 for "express shipping" promised to be at my house in 3-5 days…just shy of a month later it arrived. It looked raggedy and did not fit the way it's described (it was much much shorter than the description). I emailed the company for a return and went back and forth with complete nonsense. They went as far as asking for my measurements and photos in an attempt to prove I ordered the wrong size (it fits everywhere but the length). At the end they offered me 30% to keep the sweater. I paid with PayPal and filed a claim. I am now getting a full refund thanks to PayPal. I will never do business with them ever again! It's nothing but an absolute scam!
I ordered 2 shirts online, in the model so cute. I did my measurements to be sure that it would fit. The shirt I received had sleeves 2 inches shorter than in the size chart. I have been emailing back and forth with this "customer service" representative for 3 days now and she will not give a the return address. She just keeps having me take pictures and trying to blame me that the shirts do not fit. I screenshotted the return policy and it states that I can return within 14 days of receiving the item if I'm not satisfied. The company will not give me the return address. I would never purchase from this company again.
Answer: I ordered a 2x according to size chart. When it arrived the actual size would git a small child. 😤