PicMonkey

Recently when I upload an image to Pickmonkey and try to edit, the bottom half of the picture is hidden. How can I fix this? I asked Pickmonkey about this a few weeks back but got nowhere, Please can someone fix this? I am a paying member.and in four years this has never happened. You usually get five stars but not this time.

First off, I cannot stress this enough. NEVER agree to a free trial with this particular company, even if you plan to cancel. They will charge you for an annual subscription EVEN if you canceled on the same day you made an account. On Valentine's day, I used Pickmoney to make Twitch panels for my boyfriend. I decided to sign up for a free trial to get the most out of my experience but made sure to cancel soon after. Today (23rd), I was checking my statement when I saw a charge for $131.10 on the 21st. Picmonkey still charged me despite having canceled on the first day. I tried searching for a cancellation email but suspiciously did not receive one. Today, I canceled my subscription yet again and did receive one the second time around. Honestly, I would not be surprised if they do this on purpose to mind**** customers into believing that they did not cancel after all and to absolve themselves of any responsibility. Instead of calling customer service (waste of time), I immediately called my bank to report fraud and suggest anyone else with this problem do the same.

I have a screenshot of my account settings attached below. If you notice, they do not state the date when you first signed up for a free trial. I didn't even receive the typical "Welcome!" email on the day of.

Btw, I changed my billing address in hopes that it'll keep them from charging me in the future since there's no way to remove my card or delete my account.

My card was stolen and they charged NY card for an account I have never logged into. I tried calling and the number said to send email. I sent email stating theyvhvw charged my card with out my authorization. They sad my trial was up and it is self explanatory... Not if you know nothing of said acc. They sent me the acc info I refuse to login y something I have not authorized just so they can use tat against me. I want my money back NOW

I've been using PicMonkey for years. I loved it in the past, so I upgraded. It use to work great. I pay for a yearly subscription. I still love the tools BUT they're ALWAYS having issues, not working. That has been a big problem this year. I don't know why. When I try to have issues resolved through a representative, they don't get resolved. And it takes days of back and forth e-mails with them to get nowhere. One time I even had one of the representatives get pretty snarky with me. After many days, the tools start working again but they're temperamental. You have to be patient. As you use the tools, some of them take a while to apply. I have the most issues with the cloning tool sadly because it's one of my favorite tools. I use the clone tool and that just pretty much crashes it. My laptop is a fairly new gaming laptop and the diagnostic we did with the PicMonkey rep showed that it was working perfectly fine. So they wanted me to use a different browser. I didn't want to but I did. That did not resolve the issues. When I told them I just want my money back for the remainder of the year they told me no. I will not be renewing with them next year.

What's a 7 day FREE trial for if they charge you $70 3 days in. I even emailed a week ago asking for money back because I cancelled my free trial. NO ONE HAS GOTTEN BACK WITH ME. If I do not receive any contact before Christmas, I'll be disputing it with my bank. DON'T SIGN UP FOR PICMONKEY.

7 day free trial turned into a year of monthly charges. Now can't cancel for second year! Website puts you into a loop with no unsubscribe. Fraud!

I spent two hours working on an edit, and it went super slow and then two hours into it it deleted and didn't save to my hub so do not edit on there.