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How would you rate Pgmdress?
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Hong Kong
1 review
0 helpful votes
Follow Virginia C.
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This dress is absolutely beautiful. It is very high quality materials and beautifully made. Fits perfectly when you follow the size chart.
It is for a very special occasion. The whole family loved it.
I have never ordered a dress from Pgmdress before. I thought it would be a horrible experience but I was pleasantly surprise. It was so easy and fast and the people at the company that shipped the dress were amazing. The nicest people to work with. We wanted to get the size just right and they really cared sending me several emails to make that happen.
Love the dress!

Date of experience: September 8, 2018
1 review
3 helpful votes
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Amazing dress
April 30, 2018

We were hesitant to order in line for fear it would not fit and we would be pr seed for time to find a new one. This dress for like a glove and was absolutely beautiful on her. She got a million compliments and hers was as one of a kind. We will definitely look at getting her Prom dress her as well. This. Ring her senior year, I wish we had found this site sooner. Thank you for being part of making her senior homecoming so memorable.

Date of experience: April 28, 2018
Pennsylvania
1 review
4 helpful votes
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Great customer service
September 8, 2019

I ordered a customized dress that was very specific to my requirements. Pgmdress's customer service has been extremely good. I got my dress on time and exactly the way I wanted. Really happy with my purchase and quality of craftsmanship. Thanks a lot!

Date of experience: September 6, 2019
Hong Kong
1 review
1 helpful vote
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THE DRESS SO STUNNING!
September 19, 2020

Thank you, thank you for the beautiful dress! Prom was cancelled, but last night she put on her dress and we took pictures and tried to make her night special. Your dress was stunning!

Date of experience: September 19, 2020
Washington
1 review
0 helpful votes
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This company is horrible and will not accept returns. They are unethical and will steal your money. They have terrible customer service and are hiding behind the internet.
They are the very worst.

Date of experience: May 20, 2021
Australia
1 review
3 helpful votes
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The dress I purchased from this company was horrible. You couldn't even compare the two. Not to mention the dress didn't even fit. Kindly asked for a refund and was refused.
Wouldn't recommend risking any purchase from this website!

Date of experience: September 2, 2020
Japan
1 review
0 helpful votes
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Beautiful A little bit long for me. But beautiful upon receiving, much better than even my expectations of just seeing pictures online.

Date of experience: September 8, 2020
Japan
1 review
0 helpful votes
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Pretty dress
September 19, 2020

Got pink dress for my prom. The straps were long but worked well when adjusted. The customer service itself was really good! I had a time constraint and they delivered the dress to me on time.

Date of experience: September 19, 2020
Hong Kong
1 review
5 helpful votes
Follow Jennifer M.
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We were nervous about placing this order because it was a few weeks away from my daughters homecoming and I couldn't imagine that they could do a quality custom dress in time. She is tiny and I assumed that even if we could get it in time it would need some altering. Well, the dress arrived and it was BEAUTIFUL and fit perfectly. The material and the cut were so much nicer than I expected for the cost and it arrived several days earlier than promised. We did choose to make it slightly less low cut so we had the straps shortened,, but she could have easily worn it as is.
Before we ordered we read all the reviews and we thought they must be filtering them because they were so positive, but really, this 5-star review is deserved

Date of experience: March 15, 2018
Ohio
1 review
0 helpful votes
Follow Lindsey B.
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Do not order anything from this site under any circumstances. Poor quality from China and they will not allow return. My dress was supposed to be 28.5" waist (it was made to less than 25"), the bust was to be 34" (it was made to over 36") the length was supposed to fit 5'7" with 2" heel and it was more than 8" long! Terrible. They will respond that they do not see any problem with your dress and cannot return. NEVER BUY Anything from PGM Dress. It's a scam.

Date of experience: March 9, 2020
Florida
1 review
2 helpful votes
Follow Heather H.
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From the beginning I had a bad feeling about ordering my daughter's prom dress online from a manufacturer in China. We ordered the dress 5 weeks before prom, corresponding with them and were assured the dress would arrive in plenty of time. We did the custom color and custom fitting options. The dress arrived just days before prom and in the wrong color! When we tried to request a refund they simply tried to get us to keep the dress and wanted to refund only 20%, even though the website states if the error is theirs, you will receive a full refund. They quit responding to us via email, and we have had to file a dispute with our bank to try to get our money back. When you call the number listed for the company, it is not a business number but a U.S. personal cell phone. For the way we have been treated over this, I would never recommend PMG Dress! Good luck and buy American!

Date of experience: May 29, 2019
Texas
1 review
2 helpful votes
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We ordered a custom dress for my daughter's prom. The staff was AMAZINGLY friendly and helpful. The dress arrived earlier than promised and is absolutely beautiful. It's made well and is sized as promised. It's beautiful! Although my daughter's prom was cancelled due to COVID-19, she wore it around the house and got to pose for pictures. I will definitely return when we need another dress!

Date of experience: April 20, 2020
Denmark
1 review
2 helpful votes
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Well the dress fit wonderfully and just needs to be hemmed because it is way too long. It did take over a month to arrive but it arrived in great condition,

Thank you from my granddaughter

Date of experience: June 28, 2018
Kansas
1 review
0 helpful votes
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Bad idea
June 25, 2018

We bought a dress from this manufacturer and is was ill fitting and so poorly made that my alterations lady said it was beyond help. I'm still trying to get my money back. Steer clear!

Date of experience: June 25, 2018
Australia
1 review
0 helpful votes
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VERY DISAPPOINTED
September 4, 2019

Purchased dress online for my daughters Year 12 formal. We were so excited thinking that as we had provided measurements that this dress would be perfect. When it came the beading/sequins started falling off all over the floor. Dress did not fit perfectly- to close the dress at the back you have to pull lacing through - so basically could fit any size. When my daughter tried to get her arms through the arm holes it would only go as far as her elbow. I have contacted the company on many occasions asking for a full refund and then reduced to 50%. All I get are emails saying they will refund 20% and send more material so that I can fix the dress. This is not acceptable I am not a seamstress. In mY opinion the dress was not cheap, I could have picked a dress up form Myers for roughly the same price. TOTAL WASTE OF MY MONEY I WOULD NOT RECOMMEND THIS COMPANY AT ALL.

Date of experience: September 4, 2019
KR
1 review
1 helpful vote
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A very unique dress
September 4, 2020

I'm very pleased with a final result. The team was very responsive to all my needs by changing the texture of the fabric and the color of the embroidered flowers.

Date of experience: September 3, 2020
California
1 review
3 helpful votes
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Best Clothing Store.
September 11, 2019

I fully trust Pgmdress online fashion clothing store. I always got compliments on everything I wear from their beautiful collection literally! I like to shop further for trendy pieces from Pgmdress.

Date of experience: September 11, 2019
Hong Kong
1 review
0 helpful votes
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Amazing dress!
March 14, 2020

Amazing! The dress I received exceeded my expectations. It was perfect! I have recommended the tower to my best friend, it is going to hold a wedding!

Date of experience: March 14, 2020
Australia
1 review
2 helpful votes
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LACE wedding dress
June 19, 2019

Not as advertised! Cheap material!
They do not let you return the dress! The top of dress was completely different to the one they advertised! Do not waste your money!

Date of experience: June 19, 2019
Hong Kong
1 review
2 helpful votes
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Hi! I just wanted to say thank you, Pgmdress! The dress turns out to be same as photo shown. Perfect! You do a great job!

Date of experience: March 13, 2020

Overview

Pgmdress has a rating of 4 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pgmdress most frequently mention and customer service. Pgmdress ranks 29th among Wedding Dresses sites.

service
10
value
9
shipping
9
returns
9
quality
9