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PetsmartReviews 546

2.7

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Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 16th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59

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California
41 reviews
127 helpful votes
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Yep, my Golden loves this place... all those great smells and stuff. Plus, he doesn't have to wait in the car.
Between me and you, I'm not too sure that this conclusion will hold up to scrutiny... I get the same reaction at any store that he can go into. Hmmm, makes you wonder...
Nonetheless, every pet supply (dog) that you could ever need/want for your pooch. Check it out!

Date of experience: August 10, 2015
Washington
2 reviews
13 helpful votes
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Being a happy customer of petsmart i gave 5 star and i am also suggesting to everyone who wants to buy pet.

Date of experience: August 8, 2015
New Jersey
40 reviews
113 helpful votes
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GREAT ONLINE STORE... MANY PRODUCTS. I have guinea pigs and sometimes finding treats for them is difficult... only trouble? They LOST MY ONLINE ORDER~never received it so i ordered again... that got lost! Went to pet mountain and petco. Adios!

Date of experience: August 6, 2015
Philippines
3 reviews
7 helpful votes
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Love the products
July 30, 2015

I got products that most pet stores do not have! Amazing!

Date of experience: July 30, 2015
California
2 reviews
9 helpful votes
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Overall is good.
July 29, 2015

PetSmart services are good. You will not disappointed, if you will use it.

Date of experience: July 29, 2015
India
2 reviews
2 helpful votes
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Very good pet products Available in heavy petshop18

Date of experience: July 18, 2015
GB
2 reviews
9 helpful votes
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I listened about PetSmart that it is good. Then i visited it is really smart. It's know the choice of customer.

Date of experience: July 15, 2015
Michigan
21 reviews
5 helpful votes
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Pets art always has sales and clearance items. It is my go to pet store!

Date of experience: July 13, 2015
GB
2 reviews
12 helpful votes
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Prices are very high but pet choice is finest. I recommended all of who read my review. Blindly can say it will be your best choice.

Date of experience: July 13, 2015
GB
2 reviews
8 helpful votes
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Good choice
July 10, 2015

Great website to find reasonably priced pet supplies

Date of experience: July 10, 2015
New Hampshire
5 reviews
7 helpful votes
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Store verse online
July 4, 2015

If you find something in store look on their website before purchasing online has better prices. I went to the store purchase a dog bed thinking instore and online would be similar in price but the dog bed was 50% less online with free shipping! When I asked the customer service rep in store (who was VERY polite and nice) she said they cannot honor online PetSmart prices so you should order it. Way to take business from store :(

Date of experience: July 4, 2015
Maryland
13 reviews
11 helpful votes
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So many good products for your pet! A large selection of foods and toys. And if you go to the store you can adopt a pet. Love all the creatures I've rescue through the PetSmart program!

Date of experience: June 29, 2015
Georgia
34 reviews
20 helpful votes
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Trying to find
June 26, 2015

I have been looking for a very small puppy but they usually have larger than I want. But there looking for me one. After I get back from Spain I will get one. The only thing about these places they usually has a Oder. Need to clean with a disenfectant
Brenda Carlton

Date of experience: June 25, 2015
New York
6 reviews
12 helpful votes
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Petsmart
June 18, 2015

Petsmart is great store
Many different types of animals
But it depends where it is like I drive to the one jersey city

Date of experience: June 18, 2015
Florida
19 reviews
54 helpful votes
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Has Everything
June 8, 2015

Website is very easy to navigate. I usually shop online and pick up at store. Order is always ready when I pick up. Great employees.

Date of experience: June 7, 2015
GB
3 reviews
4 helpful votes
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Like the store
May 28, 2015

Like the store very much. And I often buy products from it.

Date of experience: May 28, 2015
California
4 reviews
12 helpful votes
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This place is great and has much better prices than the competitor petco

Date of experience: May 19, 2015
Washington
18 reviews
5 helpful votes
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Quick!
May 13, 2015

Pet Smart has a great selection and quick shipping.

Date of experience: May 13, 2015
Tennessee
36 reviews
46 helpful votes
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I think they are way overpriced on a lot of items... it's easy to spend 100 on just a few things. The upside is the selection and seeing all the other pets. One thing, the birds they sell aren't used to people, so you can never touch one of them.

Date of experience: May 4, 2015
Texas
2 reviews
1 helpful vote
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They have the best deals on the internet for pet supplies! Look for promo codes to save you more

Date of experience: May 2, 2015