• Pets Market

Pets Market

Overview

Pets Market has a rating of 4.8 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pets Market most frequently mention good quality, customer service, and new bed. Pets Market ranks 18th among Pets sites.

  • Service
    69
  • Value
    69
  • Shipping
    69
  • Returns
    29
  • Quality
    67
149
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How would you rate Pets Market?
Top Positive Review

“First time ordering from Pets Market”

Erika B.
1/2/22

I came across Pets Market thanks to Instagram and was pleased with their product selection. Prices are comparable to the competition, and the shipping time was on par with other companies I've ordered from. It took about 6 weeks for my kitty's new bed to arrive but it was well worth the wait. Good quality and my cat loves her new banana bed! Would order from Pets Market again!

Top Critical Review

“Good product, bad prices.”

Leigh Z.
8/31/21

I purchased a silicone licky mat per an offer through Instagram. The product itself was perfectly adequate and I'm happy with it, but two details make Pets Market Official completely not worth it: the item was priced at $29.99 and I found comparable products at local shops and online box stores for less than half that cost, and the processing time. From purchase to shipment took twelve days, from shipment to arrival was another twelve. Since the item was traveling from China to the US, 24 days isn't an unreasonable amount of time at all, but there was nothing about the product - or the offered discount - that made 24 days AND $30 worth it. I could have shopped local and taken it home immediately, or shopped at a big box store and gotten it faster, and either option would have had a lower price tag.

Reviews (159)

Rating

Timeframe

Other

Thumbnail of user antoniag58
1 review
2 helpful votes
January 31st, 2022
Verified purchase

I ordered a bandana and the neck friendly bowls for my red cat. The products were shipped super fast! I am very happy with the quality and my cat loves both items. I also want to mention the customer service: they were very helpful, super friendly and communication went very smooth. I would definitely recommend them.

Service
Value
Shipping
Quality
Thumbnail of user bonniem642
2 reviews
3 helpful votes
June 24th, 2021

I ordered a pink and blue pineapple vest for two of my cats. Both loved them. In fact, Gus didn't want to take off his pink pineapple vest.

I also ordered an electronic butterfly toy that all of them loved. My cat Dean especially loved it and it already has given him hours of fun.

I highly recommended them to any pet owner who is looking for great and unique products for their furbabies.

Tip for consumers:
Even the outwear for dogs can be used for cats as well.

Products used:
All of them that have come so far. Still waiting on one more item to be delivered.

Thumbnail of user alexisb473
1 review
2 helpful votes
March 28th, 2021

I found this company on instagram. I found their products to be cute and reasonably priced. The process was easy and my items shipped quickly. When there was a slight issue with my customs code, a representative reached out and helped me resolve the problem quickly. I received my items in about 2 weeks. My cat likes his new collar and he lools super cute in his shirt.

Service
Value
Shipping
Quality
Thumbnail of user psichasd
1 review
0 helpful votes
July 22nd, 2021

Hello!

I want to say that I really satisfied with my order. My cat loves his new toy (it's a plush mouse) The shipping time was surprisingly short, it took only one and a half week.

Thank you so much!

Products used:
Toys

Service
Value
Shipping
Quality
Thumbnail of user nellym52
1 review
2 helpful votes
March 1st, 2022

I found this company on Instagram. I want to say that I am really satisfied with my order and my fluffy cat is happy now. PetsMarket has a wonderful selection.
Thank you

Service
Value
Shipping
Quality
Thumbnail of user tamaraa110
1 review
0 helpful votes
June 1st, 2021

Just purchased the lion head costume for our cat recently. Cute product and customer service was excellent. Pets Market has a wonderful selection. I would definitely purchase again.

Service
Value
Shipping
Quality
Thumbnail of user sitia7
1 review
1 helpful vote
January 23rd, 2021
Verified purchase

Been looking for a sturdy yet light weight feeding bowl that doesn't topple easily for months now and finally we got it! Awesome find for my two furry boys! Thank you!

Products used:
Cat bowl

Service
Value
Shipping
Returns
Quality
Thumbnail of user selvers
1 review
0 helpful votes
February 25th, 2021

I have bought a shirt for my cat. The material is good quality and does not seem to irritate my pet. Everything arrived in perfect condition.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brooklynnc1
2 reviews
0 helpful votes
August 20th, 2022

I always come to this company to buy anything for my cats. Every time the staff is so friendly and fast delivery. Love them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user alenak30
1 review
0 helpful votes
July 21st, 2021
Verified purchase

I bought a double hammock. I think that it doesn't worth this money. The quality is not very good. :( If the price was lower, it'll be okay

Products used:
Cat hammock

Service
Value
Shipping
Quality
Thumbnail of user shabanak5
1 review
0 helpful votes
August 11th, 2021

Absolutely love my grey and blue collared bow ties. Great quality & it seems to be comfortable for my cat's

Products used:
Collared bow tie

Service
Value
Shipping
Quality
Thumbnail of user allih12
1 review
0 helpful votes
October 20th, 2020

All over a great product, there is some difficulty attaching the rod srtraps to the suction cups and the bottom middle one doesn't stay stuck as well as the other two- but it does the trick and my kitty loves it!

Thumbnail of user erikab236
1 review
1 helpful vote
January 2nd, 2022

I came across Pets Market thanks to Instagram and was pleased with their product selection. Prices are comparable to the competition, and the shipping time was on par with other companies I've ordered from. It took about 6 weeks for my kitty's new bed to arrive but it was well worth the wait. Good quality and my cat loves her new banana bed! Would order from Pets Market again!

Tip for consumers:
Shipping time is where you’re going to have a bit of a wait.

Products used:
Cat bed.

Service
Value
Shipping
Quality
Thumbnail of user schlattd
1 review
0 helpful votes
January 1st, 2022
Verified purchase

Excellent service Lots of choices in clothing made it very easy and fun for me. Fair prices and good quality!

Thumbnail of user jenniferm67
2 reviews
5 helpful votes
April 26th, 2021

PetsMarket is pricier than some other websites, but they have great customer service and selection. I purchased a personalized hoodie for my cat "Ollie The Good Kitty" that took a while to ship (because it was being customized and shipped from overseas), but it's incredibly good quality and fits him like a dream! It does seem like they offer everyone the 20% off pet influencer code, which is probably why they've inflated their retail prices, but I'm pleased with my purchase and would shop them again for the great service and selection.

Tip for consumers:
The company uses suppliers from various locations across the world, so you may have products from the same order with drastically different shipping times. One of my cat shirts came within days, but a customized product from the same order took weeks.

Products used:
Cat clothes

Service
Value
Shipping
Quality
Thumbnail of user lilliemaib
3 reviews
1 helpful vote
October 26th, 2022

This is honestly such a nice shop, as a cat owner, I can find everything I need there. I also want to express my gratitude to the customer service politics here, they are always so helpful and friendly! I've made 4 orders already, and I am satisfied with all of them.

Service
Value
Shipping
Quality
Thumbnail of user leighz7
2 reviews
0 helpful votes
August 31st, 2021

I purchased a silicone licky mat per an offer through Instagram. The product itself was perfectly adequate and I'm happy with it, but two details make Pets Market Official completely not worth it: the item was priced at $29.99 and I found comparable products at local shops and online box stores for less than half that cost, and the processing time. From purchase to shipment took twelve days, from shipment to arrival was another twelve. Since the item was traveling from China to the US, 24 days isn't an unreasonable amount of time at all, but there was nothing about the product - or the offered discount - that made 24 days AND $30 worth it. I could have shopped local and taken it home immediately, or shopped at a big box store and gotten it faster, and either option would have had a lower price tag.

Thumbnail of user joyk124
1 review
0 helpful votes
June 20th, 2021

Bought a bed for my kitten from this site, and he absolutely loves it! It's super cute and soft, perfect for him to fall asleep in. There's a string of yarn with a ball for him to paw with it while he's resting. I absolutely loved it, and working alongside the team at Pets Market! Would certainly purchase more from there.

Thumbnail of user joannr139
1 review
0 helpful votes
June 9th, 2021

I purchased the pet hammock for my cat and we set it up today. There weren't any instructions on how to set it up, but it was very easy to put up without it. After we set it up, Juniper spent most of the day on it! She even brought up a toy to join her during her window naps! I also love that the hammock is held up with four sturdy suction cups, so not only is it stable, it's easily movable. Our fur baby is 12 pounds, and very long, and she fits on it just fine!

Products used:
Pet Hammock

Service
Value
Shipping
Quality
Thumbnail of user natasjac1
1 review
2 helpful votes
February 6th, 2022

Great toy for to play. Amazing we say bay this fissssss... amazing fis for your cats. I love the color too

Service
Value
Shipping
Returns
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Thumbnail of user moniquer144
1 review
0 helpful votes
July 22nd, 2021

Orderd a collar from the site and I'm really loving it. Fits my cat perfectly.
Great service and shipping.

Would definitely buy from them again.

Products used:
Cat collar

Service
Value
Shipping
Quality
Thumbnail of user sophiem142
1 review
0 helpful votes
May 11th, 2021

I found this product very cute! It was super fluffy and my cat loved it! I liked how it could stick to the floor so when you go to work or school during the day your cat has a fun toy to play with! I would definitely recommend this product! :)

Thumbnail of user gemmam71
0 reviews
0 helpful votes
August 1st, 2021

Reasonably priced and great quality. My beautiful short hair is very happy with her pink heart shaped bowl and white feeder. The bowl is stainless steel, so more hygienic and the water bottle pump the water slowly when you gently push it down. Really happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user careinag
1 review
0 helpful votes
August 20th, 2021

I love that I get a timely response from the Pets Market team. Kai and I also love the new bow tie bell collar we just received. I've been telling all my pet lover friends to check the website out!

Products used:
pet collar

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliannaw12
1 review
0 helpful votes
October 20th, 2020

I have bought a sweater and the cute scarf for two of my flat faced felines. The material is good quality and does not seem to irritate my beloved pets. My only issue is with shipping time but everything arrived in perfect condition so I'm perfectly willing to overlook that. :)

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Thumbnail of user mohameds358
Mohamed S.

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4.8
159 reviews
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