Petco

Petco's delivery service is far from satisfactory. My order, which was supposed to arrive within a week, took over a month to reach me. Despite numerous attempts to contact customer service, I received no response. Petco, if you can't deliver on time, you're failing your customers and their pets.

Great variety & constantly changing stock makes it fun to accessorize the fur kids. The store is very clean & employees are friendly.

Great place for fish and aquariums! Employees are friendly and helpful. The only issue I had was when the store was understaffed and had to seek out help, but they did a great job when they were able to help me. I live an hour away from three different stores and always swing by when I'm in the area. Great selection of Bettas, aquatic plants and aquarium supplies. Will continue to shop at both the Springfield, MO and Rogers, AR stores!

I am an email subscriber and I always receive coupons and sales. Almost every day. They also offer reoccurring shipment, so I only have order it once and it's mailed to my house every so often! Thanks Petco!

Nice location nearby and like the selection of higher grade cat food and really liking the walnut litter.
Watch for coupons. They have some good ones
Nice people too

I like that Petco offers return delivery service. It's convenient and I get a nice discount. However, it doesn't always honor price matches. So, I left my feedback on the website. One day later, I received an unexpected call from Petco apologizing it didn't offer me the price match. In turn, I got $20 worth of points I gladly used for a new order. So, after all it wasn't bad after all for me.

The store in New York- their prices are a bit high, and the store offerings aren't vast. The service was excellent, and I would certainly recommend it.

I love Petco. You can find things online that are way cheaper sometimes... I usually like to buy in person but if it's an Item I am familiar with and it's cheaper online I get it... they are always having sales... definitely recommend checking out website first.

I really like using online Petco because our brick and mortars are staffed with twits.

Any and all online orders Ive ever made were shipped for free or inexpensively and the price was good.

Found some great deals at Petco for my cat and the customer service was very helpful and attentive. Maybe that's just my local Petco but I go regularly and have good service always.

Like its competitor, Petsmart, Petco is a one-stop shop for most pet needs. Peptic always has what i need, and staff are courteous and helpful.

They often have a great selection of items and I like that you can give your dog treats to taste. I do think it can sometimes be a little expensive, but the people who work there are usually very sweet.

Its pretty slow but I've learned many new things there about animals I didn't know. My co workers are great people and funny, we are a great team of workers. I think the harest part about the job is when you try to inform people about the animals need and they simply don't care or working at the register and they found the item to be a different prices then it is. And cleaning crickets, I'm still kind of jumpy about them. – less

Like most web sites: prices are good and delivery is fast

What I like is their layout
Very simple to use

Fido loves bones

They have a decent selection of items for you loved ones. The staff is friendly and helpful. It's a decent time when I go in the store.

Some time buy dog food at Petco. One time have a problem with delivery but we settle it with support in fed minutes. I can't tell that I change my local pet shop for Petco, but sometime I'll order from them for sure!

I agree with others that petco is one of the best places for your pet. Have two cats, and they are totally happy and satisfied^))

Better pricing than in the store

Overall good service

My frog died and i returned the tank with no complaints. I may puchase later but petco was very nice about it as i felt aweful. I will continue to but my dog food and cat food. Nice friendly people.

I tried only once and the service is good. I'll try to buy stuff here next time and see if it goes well.

Great finds. Good quality brands of dog food... And cat food. Lovely displays. Easy to access your pets needs. Good deals. I bring my pets in so they can also have a say in deciding their favorites. Pets are welcome. Good service store; and friendly staff.

I'm sorry if this is overly negative but I have repeatedly had issues with you website and had no choice but to shop in-store only. I really like the local Petco here and never had issues with the store or staff. The local petco store is amazing but not there website. As a regular customer and a family that spends hundreds of dollars at your store on a monthly basis I hope to be treated better in future. I have attempted to order from your website 4-5 times in the past few months, each time I added items to my cart but never ending up purchasing them for the following reasons: ERRORS, errors, errors on your website. I've tried to apply currant coupon/promo codes none of which ever worked (errors allows occurred). Free shipping did not work, % off never works, sometimes my Pecto Pals Rewards points don't/won't apply due to errors on your webpage. Then there is the payment issues... I've repeatedly saved my information and everytime it goes back to old card information, everytime I re-enter my information every single time I try to order from your website... this is annoying and ridiculous. I have contacted your customer service, I tried online without response, so then I tried the suggested phone #, repeatedly calling the customer service number and no one picked up... after being frustrated I emailed customer service and finally received a response that was to late to help me order online. I have tried to load my $5 rewards dollars to my card and everytime it fails to work... so my only option is to print them and use them in-store only or lose them. The Local Petco management & staff are all very nice & I've never had problems with them, have honored all coupons, points and will try to fix any problem they can, very knowledgeable and always helpful.