I ordered Lifeline service and was approved. I also ordered a phone and wanted to port my existing number. After about a week, I only received a sim card. I installed the sim, got an awesome calling/text/data package but with a new number assigned to me. I was told that it would take four hours by a rep for the port to finish. I found out by calling back the next day that the port could take up to four days. I called back a few days later and was told that the account number and pin that I gave them was incorrect, so the port had not been ordered. I contacted my original provider and they provided the info I needed. I called QLink back... gave them the info and was told to wait. They would send me an email when the port was complete. I called them on a Friday afternoon and they told me that my phone was having an issue that would require me talking with tech support. They were closed until Monday. I then started getting error messages stating that my sim was locked and to restart my device and then call their number. I called back yesterday, Monday and was told that my phone was locked, by their tech support. I have used my phone on three different GSM carriers without any problem. They told me to contact my previous provider and to request it be unlocked. It is not a locked phone! My current provider told me there was no port request dating all the way back to May and that they have no reason to unlock my already unlocked phone. Three/four different sim cards have all worked in this device and all I want is for my phone number to port over so I don't have to change it, I love my phone number! Lol. Anyhow, I called back and got the same rep on the line and she kept ignoring my statements that the phone is unlocked, instead reading from a script explaining the features and prices. She asked if I could give a rating between one and ten for the service provided today. Earlier this morning she got a 5, the last time she got a one. She asked what she could do to improve the rating, I said that it would be nice if it would not take two weeks to simply port my number over and to send me a new sim, AND to accept the fact that I know that my phone is not a locked device. All the time I'm using the phone, ON THE CALL with her, the sim is locked, not the phone. I then told her to just cancel the service, I was going to purchase additional data per month on an ongoing basis initially, but decided it was best to just cut my losses and give up on their services. I kept getting overseas operators that I had difficulty understanding yet very polite, and then when I got domestic call center reps, they were easy to understand but most often quite short with me and un-human in their care of my problem. I'm trying another Lifeline service, trying to save money because of limited income from a disability. I hope they treat me better than QLink did.