PetCareRxReviews 653

I couldn't get my cats prescription food locally as the company was having distribution delays. I came across your website and with the help of Theresa, an account was established, my vet was called promptly for required prescription and the order for cat food was placed. Not only are they on a prescription diet, they are also picky about their food. Fortunately I received the delivery of their food before I ran out.

Thank you.

When I call in to order I love Peggy answering my call. She has always been upbeat and positive. She makes great suggestions and is very thorough. She is the best and makes the orders easy. Hats off to Ms. Peggy

The customer service rep I spoke with resolved my issue with a lost order within a few minutes, I apparently had 2 accounts and the 'lost' order was under a second account. Very satisfied with customer service rep. She was courteous and professional and knowledgeble, She also was very patient with me.

I had problems ordering online, and, Theresa helped me. She was WONDERFUL! She was extremely helpful, pleasant, and, knowledgeable. It was like speaking to an old friend. She is DEFINITELY an asset to Petcarerx!

We've been with PetCareRX for 15 years, and always have excellent service and the best prices around. I just spoke with Peggy in customer care department, she answered the phone so cheerful and I could tell right away, that she loves her job, she has been with petcarerx for 10 years, it was so pleasant speaking with her. When I call again to place an order, im asking for Peggy to speak to. She made my day with her happiness. Thank you Peggy and thank you petcarerx for all you do for the animals and their human parents. God bless you all.

Best customer service I have ever received. If I could give her 10 stars I would. She was well informed, patient and kind. I will continue doing business with your company for my 2 dogs. I hope you have a reward program for your agents because she certainly deserves it. Thank you!

Theresa provided excellent and very personal customer service, went extra mile to complete my order!
Thank you!

Today I placed a phone order with Liz. She exemplified outstanding customer service. She was very friendly and knowledgeable about all of your products. In fact, she introduced me to your pet cots! Liz is definitely a keeper!
Kay Brooks
Montgomery, AL

This was my 1st experience ordering from PetCareRX, and I was pleasantly surprised by a few things. The dog food I needed was not in stock elsewhere, but I received it within just a few days of ordering it. (Thank you ~ I did not want to have to switch my dog's food with his sensitive stomach!) And the customer service was fantastic. I didn't have a problem, but they contacted me when they realized I could have saved more money by using their Pet Plus Membership, at a discount! I will be a repeat customer for sure!

Peggie was lovely answering my questions and taking my order! We'll see how it all works out. Thanks, Peggie!

I was contacted by the company to make me aware of a way for me to save money on my order. I appreciate the fact that somebody wanted to help me save money. That to me is a sign of a good company that has the customer in mind instead of making a quick buck!

Liz was everything one would want when ordering a product-patient,
Knowledgeable and understanding.
I signed up for your membership due to the excellent customer service I received.
Thank you Liz for taking the time to research several products for me and
Offering this service with a "Smile"! Sally

Great customer service. I really appreciated the care and concern expressed by both. Teresa was patient and knowledgeable and put in the extra effort to solving my problem.

Kudos to Teresa for helping me! She was awesome. I am not sure if I spelled her name right. She was so polite and helped me with all of my concerns!

In today's world where COVID is impacting our food industries both for people and our beloved fur babies, it's such a relief to find a company that treats it's customers with courtesy, kindness and professionalism!
Words can't express how truly grateful I am for the wonderful care I received today. I look forward to doing all my shopping for my little ones here. Thank you!

I recently had occasion to call the call center; I had made an error in my typing of my vet phone number. I was lucky enough to get Miss Peggy on the line. She was so professional, courteous, upbeat and helpful. She fixed my issue immediately and made me feel like a valued customer; that is a rare feeling these days when one must call any call center. I so appreciate being treated so valued and will definitely be recommending PetCareRx. Miss Peggy deserves an extra paid day of vacation, a gift card and a trophy. She's a shining star.