$100 mysteriously missing from our checking account. We bought Rx meds for our dogs in 2015 from them. Now all of a sudden, $100 charged and we didn't buy anything. We had to cancel our check card for this.
Peggy Johnson customer service rep was very kind, assisted me in placing my order that was in my shopping card,.
Peggy was so professional and cheerful, such a pleasure to chat with her, a real asset to your company
Gabriella was informative and very efficient. I appreciated how she was able to quickly help me renew my PetPlus membership and place an order. She spoke clearly and was easy to understand. Thanks. A great experience.
Thank you for your feedback James!
I placed an order online after business hours. I called the next morning with my questions. The customer service rep was very nice and helpful and took immediate care of my issues that I called about.
Thank you for your feedback Cindy!
I ordered my pet's medicine on Thursday and told them I needed it sent Federal Express. I said I was leaving on vacation Monday. They said they provided one day UPS service. I expected it on Friday given one day service or Saturday at the latest. It came Monday after I left. When I called them about the $20 that I paid for delivery they said, after talking to a manager, that they would refund half the delivery charge. They were not even sorry my pet did not have her meds. I will be moving my dogs prescriptions.
Hi Teresa, I am so sorry to hear about your recent experience. I hope you were able to get your pets prescriptions before leaving for vacation. Please email me at mmherzai@petcarerx so I can further look into this matter. Thank you,
Michelle M.
PetCareRx is wonderful. My dog Buck has a prescription drug he takes daily and will take for the rest of his life. I was having to go to the Vet every month to get the prescription refilled as they would not refill for more than 30 days at a time. It was not convenient at all because of both location and how busy their office always is. Then I found PetCareRx and it has been fantastic. They are so nice to work with. Everything was SOOO easy to set up and now I don't have to do anything or even think about it. The refill shows up in the mail automatically every month. Especially now with the added stress of Covid in our lives. I don't even have to leave the house! Thank you PetCareRx!
Thank you for your review Deborah! We are happy to help and hope you and Buck are staying safe!
We have been very pleased with the service. Quickly contacts our VET for prescriptions and eliminates that hassle for us. We had originally chosen to not become a member because of the age of our dog. Andrew walked us through the process and explained the savings we could see. He could take our savings back to our most recent order plus the current. Huge savings plus he is able to follow the pets health status.
Thank you for your review Nina!
Placed an order online late Tuesday evening. Got a call from Alicia the next morning. She told me about wholesale pricing available by becoming a PetCare member. The savings are phenomenal. I almost became a member when I placed my online order but it cost $65 PER pet. I couldn't afford that. So PetCare told me they would give me a two pet memberships for the price of one. Alicia was super nice and knew her product extremely well. Great customer service.
Hi Chip, thank you for your feedback! We are glad to hear Alicia was able to help you enroll and explain all the great benefits to you! Thank you, Michelle M.
My suggestion is to order elsewhere. Don't get caught up in their 'club' pricing. Previous consumer review hit that correctly. I ordered 2.5 weeks ago & still no receipt after several emails and calls. Was told couldn't fill part of the order due to shortage. They should have known that when entering the order. The other lbs I ordered apparently is in stock but never received that order either. I have cats that are due REVOLUTION. They've chosen to ignore my last 2 emails sent 5 days ago. My suggestion is to not get caught up in this frustration with a company terrible in customer service and support. Take your business elsewhere. My vet suggested chewy... Vetsource...
Thank you for your feedback Boot. We are sorry to hear about your recent experience with us. I would like to further look into this matter and ensure we have all concerns corrected and hope you give us a second chance. Please email me directly at mmherzai@petcarerx.com. I hope to hear from you.
This service really knows how to take care of their customers. They're very kind and want you to get the most out of what you're getting. Cristina Flores was amazingly helpful. She helped me save money on my pet's medication and told me about the perks of being a part of PetPlus. I'm greatful for the help. And it was very fun talking about Chineae Crested with her!
Thank you for your feedback Alice! We are happy Cristina was able to get you the best options on pricing to take advantage of. We value our fellow pet parents and pets and will continue to strive in ensuring all of our pets are healthy and happy and our customers are happy with our service!
When I first called customer service, I was feeling very anxious and not a happy camper. Gabriella came on the line with a voice that was eager to help me and that is what she did. By the time I was finished with the call, I had a smile on my face! Thank you so much for the "eager to please" help that you happily gave me! :)
Thank you for your feedback Teresa! We are glad to hear Gabby was able to turn your experience around!
I had a problem with establishing my first Vet prescription with your company because my Vet's office could not find the correspondence you had sent them requesting the prescription. I talked to Michelle Mherzai who was very helpful in getting the issue resolved. She stayed on a phone call with me so that I was able to contact my Vet simultaneously & get the problem resolved. She made me feel like a valued customer! Thank you!
Thank you for your review Oat. It was a pleasure speaking with you. I have a fur baby too and know what its like to just want to keep them healthy and happy. Glad to help and look forward to continuing in servicing you.
This was the third time I had the pleasure of speaking with Peggy J. She is a wonderful rep. She cannot do enough to help you with your order, if you ask her about a product she is right on the ball to answer your question.
Thank you for the review Mary!
It was a bit hard to get ahold of a rep via email or live chat, but I was able to speak to a rep on the phone. My shipment got lost in transit and he was nothing but helpful in getting me a replacement overnighted at no extra cost. They also have a great program that someone getting monthly shipments can take advantage of. Overall, I've had a great experience with this company and would recommend others.
Thank you for your feedback Wendy and we are sorry about your experience on chat and email. We are glad you got someone though who was able to sort everything out for you.
My title sums up the awesomeness of Ms. Gabriella. It's inconceivable to me that service rendered to a very concerned customer could possibly be better than what Miss Gabriella provided to me. She immensely brightened my morning
Thank you for your review Tony! We are very lucky to have Gabby on our team and happy to hear you are happy with her as well. We plan on continuing to provide you the best service, best prices and convenience.
Andrew was very helpful showing me how I can save money. He handled my order promptly and was very patient with me. Rare to find in Customer Service these days. I became a member because of him... and to save money.
Thanks for your review Michelle!
We had a membership for one year and at least twice they shorted us the medication we ordered for our dog. They do not honor replacing the medication they steal from you but did give a refund which is nothing when you need the medication for the pet. We have had several problems with company and they are rude when you have to call to try and get it corrected. We are also concerned about the quality of the medication also as our dog is acting like it is not working at all. Also they keep your credit card information on file even after you cancel your membership. That is unethical and I wonder why(?) they do this.
Thank you for your feedback Sarah. We have several checkpoints in our pharmacy to ensure the correct and full medications are being dispensed. Our medications are the same as you would essentially get from a veterinarians office and come directly from the manufacturer or licensed distributer. The membership is an annual reoccuring membership therefore an automatic charge would be made annually, however if cancelled which you can do at anytime as its non contractual there will be no further charges to your card. I would like to further look into this matter and I am sorry for your experience, if you can reach out to me directly at mmherzai@petcarerx.com please.
It was a pleasure ordering from petcare rx. Andrew Singer, called me shortly after i placed an order for my dogs medication. Explained to me the benefits about becoming a member and it was a no brainer since the meds I ordered for my dog has to be for the rest of her life and I got it significantly cheaper than anywhere else I've seen. I also am going to start purchasing her food from them as well, since it's more than 50% cheaper here! Thank you for making it such a pleasure and so convenient to get my dog the stuff she needs.
Thank you for your review Karissa! We welcome you as a new member and look forward to providing for your fur baby!
I lucked in to reaching Oneika French one day, she made up for all horrid agents I dealt with in the past. She knows true great customer service, and this comes from someone who worked in an airline call center for 18.5 years.
Hi Jamie, thank you for your feedback. We are glad to hear about the great service you received from Oneika, she really is amazing! We truly appreciate your feedback as it helps us in continuing our mission to deliver excellent service to our customers. Thank you, Michelle M.
Non existing customer service, they do not reply to emails and their online "chat" is never available (maybe its the time zone? I'm in california, but they still never reply to emails).
Also their discounts and pricing are very odd. They more you buy the more you pay per product!, if you try to leave the site, they will offer you a better pricing. Feels like a market in morocco, nor offence to the market in morocco. Terrible. I paid for pet plus, so i will continue ordering from them, until the "discount" they offer has paid that pet plus fees, than never again. Such a dishonest way of doing buisness, its awful.
Thank you for your review Ayelet. We apologize if our team was delayed in responding to you. We are based in New York so our chat may be closed when you reached out. Emailed typically take 1-3 business days for a response. For faster response you can always call us at 800-844-1427. Our prices on our products do not change based on order amount. We only offer two separate prices which is our retail price for non members and our wholesale price for members. You can reach out to me directly at mmherzai@petcarerx.com and I would be happy to further assist you.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review Leslie! We couldn't agree with you more about Peggie!