PetCareRx

I have been a member of PetRX for over 2 years. I have called customer service many times. Each time I have called for any reason, the employees are terrific at explaining their products, and solve any issue that I am dealing.

Thank you PetRX!

Maybe the worst experience I've had with any pet provider. Very unhelpful customer service - I'd go so far as to say they were dishonest. Horrible return policies. Endless delays for products and responses. Avoid if at all possible.

I recently ordered a prescription refill for my puggle from PetCareRx.com. Today I received a phone call from Cristina F. Informing me that my order has shipped. She also wanted to offer me a membership in PetPlus. She explained the benefits of membership, including wholesale prices and free shipping on all orders, and said she could offer me a membership for half the usual cost. She answered all my questions quickly and professionally... it was a pleasure talking with her. Of course I accepted her offer and Cristina promptly followed up with an email confirming my membership in PetPlus. It's such a pleasure dealing with customer service as proficient as this. Cristina is a definite asset to PetCareRx and deserving of a 5 star review!

I called to clarify a price 'discrepancy' on a previous order, and Peggy politely explained that the price was correct. I went back to the page and realized that I was mistaken. Then Peggy suggested I add another pet on to their discount program, especially since it was on sale. I agreed. Shortly thereafter I got an email from Peggy letting me know that their system had charged me full price for the membership. She refunded the difference to my card before I even knew there was a problem. Great job, Peggy!

This business gives discounts had 30% off. Said sitewide. But some products are exempt. They said we say that, guess where word for word what they said. At the very bottom of the page in small print. Deceptive practices will have you join membership, say its free then charge you. Or renew without telling you. Check their BBB Complaints there are a ton. Do not use this company!

So I was checking my bank account and noticed there was $65 taken out by Petcare RX. I contacted customer service stating I would like a refund and the representative kept trying to get me to take on another year for half the price. I told her I didn't want that I just wanted a refund because as far as I knew I was no longer a member and was surprised to see money taken out of my account. She finally said she would cancel but had the gall to state on my cancellation reason that I was rude. She didn't even know how to spell correctly. I called back and told the next CSR I felt this was unprofessional and wanted the comment taken off of my account. She hung up on me! There isn't even a way to cancel your membership online at all.

I purchased their yearly petplus (which they renew automatically on your credit card). Often when I tried to order my dog's food or treats they were out of them for quite some time. So I had his medicine on auto fill & kept extra on hand in case they ran out. This was a packaged med not a specialty one for him. My dog suddenly passed away & I had two unopened packages of the meds which they refused to let me return because I had them > 30 days. I feel this is a bad policy since he had died & I wouldn't have known that was going to happen so I couldn't have returned them within that time. Period.
Also they act like you save so much with petplus but you don't save nearly what they tell you since you usually can get 25% off their prices even without purchasing it.

I bought a bag of Hill's Prescription cat food (c/d variety) in Dec 2021 that was delivered in early January. I just opened it last week and long story short, after a couple feedings, both my cats - who had been eating this variety of food since about Sept 2021 - threw up and wouldn't eat anymore of it. I called PetCareRx this morning to report the issue and waited about 10 minutes for a supervisor before soeone finally said someone would call me back. After 5 hours, I had gotten no response so I called back. The end result is that because I'd had the bag (which is stamped with a Best Buy date of 6/23) over 30 days, there was nothing they could do. They didn't seem to care about the lot # stamped on the bag to see if the product had been recalled, they asked no follow up questions, asked no info about my cats, offered no discount on another bag - nothing. So $60+ in the toilet. Even area stray cats won't eat it. Very disappointing and I've canceled my membership with them.

I have placed my first order for the tablet version of Selegiline for our almost 14 year old Mini Schnoodle with dementia. He was prescribed the capsule version from our vet which took 2 weeks to receive and he will not take this in his food! He shakes his head and spits out the food. I needed something smaller and PetCareRx was the only place I could find and at such a great discount! With dog dementia, time is precious with no time to waste! Andrew was wonderful, called me right back to follow up, offering discounts to help with a membership, etc. and it was wonderful to have that person-to-person contact! He was a pleasure to speak with and emailed with follow-up of our conversation! Great customer service! Great prices! I am even passing along your company to my veterinarian as their source takes too long!

I was introduced to PetCareRx by our vet. They normally carry a medication our dog uses daily. When I requested the refill I was told the medication was on back order.' They told me to try here. Indeed, PetCareRx had the medication in stock for at a cost less than our vet. They also had a promo code for free shipping.

After setting up the account and submitting my order I was contacted by Andrew S who said he was a case manager. He had a lot of valuable information and, ultimately, I registered for the annual savings plans. I also received an email after my vet faxed in the prescription stating the order had been approved and the medication is being shipped.

I've been with PetCareRX for 3 years now. Every time I've called I've had a friendly voice on the line who was ready to help. Orders come quickly and only once has a product been out of stock. Even then, they called around to find the dog food for me. Just recently, I spoke with Megan Clapp who assisted me with renewing my PetPlus - which has been a huge help with meds.