I called to tell Pet care Rx that I never received my package. It was supposed to be delivered on Tuesday and today is Friday! The customer service rep kept calling me by the wrong last name, put me on hold for 10 minutes. They said they could resend the package (my dogs pain meds) express delivery, but I would have to pay first. It was only 9 dollars. I told them I needed the meds today. But the rep didn't seem to care. I said I just want a refund. I went to get the meds at my vet and had to pay double. Customer service at Petcarerx is terrible. I found cheaper prices on Amazon for non prescription pills cheaper. I'm going to wait for my refund then cancel my membership and remove my credit card info.
Company engages in false advertising. Prices and discounts are one thing in your cart and final order but then they change the prices telling you they can't apply the discount or they can't send you the quantity you wanted.
My rep Andrew was very helpful with my order. I had an issue with my order going through and he clarified the issues and walked me through what need to be done. He also informed me that I was missing out on cost saving opportunities that he immediately applied to my existing order. I will continue to use Pet Care RX because of the service
Thank you for your review Brent. We are glad to here the concern has been addressed and you are happy with our service. We look forward to continue in providing you excellent service and keeping your pet happy and healthy.
I am new to PetCareRX, it was easy to sign up online. Andrew at customer care was professional, caring and able to help me save on my dog Nala's medication. I highly recommend using this service. It will save you time and money. Our pets are family and Andrew really showed that PetCareRX cares about our pet's health. Thank you
Melissa H
Thank you for your review Melissa! As pet parents ourselves we know ho expensive our fur babies medications and supplies can get. We are happy to help our fellow pet parents save money and conveniently get all their fur babies needs.
First of all I found it very easy to navigate the site. I am unable to get my dogs prescription due to the Caronavirus, my vet asked that we use online service and I'm so glad I found Petcarerx. I got a very friendly and helpful call from Andrew, a Petcarerx rep after I placed my order, to let me know they would be contacting my veterinarian and that the order would be on its way. We set up easy monthly delivery, and I saved lots of money. It's great!
Thank you for your feedback Sherry! Glad you took advantage of the auto shipments, its so easy and convenient!
When I dial your Companys number I always think, I sure hope I get Peggy. When she answers the phone her voice is so pleasant and you can tell she loves her job. Always helpful. I am sure you know how very important it is to have such employees like Peggy. They can make or break you.
The process is very inconvenient for busy people. When I place an online order, it is for convenience, but after I placed my order with them, I had 3 phone messages and 2 emails asking me to call back. The first time I called back, I had to confirm my address which seems strange. I never had to call the company I place an online order with to confirm my address. Imagine Amazon had to call every customer for every order placed... After that call, I had two more phone messages asking to call back. This time, it was to confirm the weight and age of my cat. I did enter her age on the online form, and selected "I don't know" for her weight. Did they think the information changed within 12 hours? This process doesn't want me to order with them again.
I want to thank Peggy for her great customer service. She worked through a dilemma I made accidentally ordering the wrong dosage of a medication. I will continue to participate in the PetPlus Program with great outcomes like this one. Thank you, Peggy!
Thank you for your review Denise! We are happy to hear Peggie was able to clear everything up!
Overall good service that keep me well informed. Had some difficulty with getting and submitting the prescription for the medication but understand that the process is what it is. Price was good. Will see how things go with further interactions with the company.
Thank you for your review Perry!
Peggy was a joy to work with. She helped me make some decisions, was careful taking info about my vets, confirmed everything with me before placing order and encouraged me to join PetcareRX membership.
Thank you for your review Layne! Enjoy all the savings and extra benefits on the plan!
I was comparison shopping for a product and wen through the process to get 75% off the first order. Nothing indicated that this meant you would have to join for an annual cost of $50. The email I received gave an offer code. I was never given an opportunity to put in the code and ended up having the order processed. I called immediately to cancel the order. Customer service person was pleasant and cancelled the order immediately, but had to put in a request to have my "membership" cancelled because my card had already been charged for it. I was promised it would be refunded back within a few days. We will see. Short answer: DON'T BELIEVE THEIR OFFERS.
I recently found PetCare RX online while I was searching for a cheaper alternative for ny dogs annual allergy season meds. Cristina Flores was my sales representative and I cannot say enough about her! She was extremely helpful and patient. This am, I ordered my dogs monthly dog food and saved much $! I am looking forward to saving more and more $ in the future!
Thank you for your feedback Karen! We are glad you took advantage of Pet Plus as its a wonderful savings program with so many other great benefits! We look forward to continuing to service you and your pet!
I had an issue with my Pet Plus subscription and I spoke with Tyra in customer service. She went above and beyond to make right the difficulty and to also issue a refund to my account, some thing I was not expecting. She provided calm and competent customer service in a way that she must be a great asset to the company. Thank you!
They do not make the $50 membership fee clear before ordering and refused to cancel my order when I realized they overcharged me!
They did not charged me until after the items shipped and used the excuse, 'item has already shipped and we can't refund the order'. Don't use them.
Third time using them. I like the fact that you don't need a written prescription, they contact your vet and verify for you. Also this time I accidentally ordered wrong dosage and vet caught it and told me he refused the prescription. A simple reply to their email receipt had my order changed and reshipped in a matter of minutes. I also had a immediate email reply when I thanked them for such good customer service.
What a terrible company with terrible customer service. Bought a 'membership' for $65 only to find out I needed to buy it for each pet I would be buying Heartgard for. Customer service did not care nor did anything to try and fix it. Was told I would get a call back from a supervisor, I ended up having a call back myself. Take some tips from the reviews on this website and go somewhere else for your pet's medications.
Hi Kami, I am sorry about your recent experience and I would like to hear more from you about your encounter with our customer service team. Please reach out to me directly at mmherzai@petcarerx.com.
Our membership is $65 per pet and provides our entire catalog at wholesale pricing (including pet food), free shipping plus many other benefits. You are guaranteed to save the cost of your membership annually and if not we will refund the difference back to you at the end of the year. If the membership is not something you wish to join you we can have it cancelled for you and you can still shop on our site using any coupons you may have and access free shipping for orders over $48. Ill be happy to make any arrangements for you, just shoot me an email and I will work it out for you.
Overcharge for products widely available, offer half price discounts for their membership but only when you are cancelling, will modify an order after you made it in order to remove discounts, will even send and charge you for an order that has clearly been cancelled.
I have been a member of PetRX for over 2 years. I have called customer service many times. Each time I have called for any reason, the employees are terrific at explaining their products, and solve any issue that I am dealing.
Thank you PetRX!
Thank you for your review Liza! We are happy to have you as a customer and appreciate your review!
Peggy the lady on the phone helping me with my order. Was very knowledgeable and very pleasant. She helped me quickly and efficiently. I buy from them on a monthly basis. Prompt delivery. Works with my veterinarian to get prescription. Very pleased with this company
Thank you for your review Lora! We look forward to continue to service you.
Talked to a supervisor Andrew for medication that they were out of stock on, finally in and they doubled the price! It was $35.00 and they took it to $70.00! They will take advantage of you any chance they get!
Supervisor didn't care that they were losing a customer... Buy from Pet Value Mart!
Hi PS., Thank you for your feedback! As a Pet Plus member our prices on medications only increase if the manufacture price increases as you receive wholesale pricing on everything being ordered under the plan. There are no markup fees on member pricing. We do apologize for any inconvenience this may have caused you and can certainly understand the concern with the drastic increase but rest assured members will always receive the wholesale prices as we strive to provide the best prices and affordable medications for our furry ones and their pet parents.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Joyce, Thank you for your feedback! We are very sorry to hear about your recent experience. If you can email me with your order number at mmherzai@petcarerx.com I would greatly appreciate. I can further look into your concern on the call made as well as the delay in delivery. We strive to provide outstanding customer service and I am sorry we did not meet up to our ability but I will guarantee to look into this and have it rectified so that any concerns do not repeat and hopefully you will give us a second chance. Thank you!