An excellent money saver... especially when you have 3 cats. The website is easy to use, products easy to find. When one of my items was out of stock, I was called the next day and I received an email as well. I would like to acknowledge Cristina Flores as the employee on the phone who gave me excellent service.
For the last eight months we have been ordering our dogs heart meds online and they were being delivered to us no problem. Last week the meds we ordered didn't show and we found they were delivered to our old address one hundred miles away. We called and said it wasn't their fault and that we would behave to pay for it again. The supervisor on Saturday would not help us and said the GM would call us Monday which never happened. Terrible customer service and no compassion at all for my sick dog. My bank has reimbursed us and will deal with these morons. Banfield Pet Hospital has refilled the meds and will be our supplier from now on.
Hi Alan, I am sorry to hear about your recent experience with us. I would like to further look into this matter as your pets health is our top concern, if you can please email me directly at mmherzai@petcarerx.com. I am glad you were able to retrieve your pets meds and I would like to rectify this concern to ensure it doesn't repeat itself. Thank you!
Liz was everything one would want when ordering a product-patient,
Knowledgeable and understanding.
I signed up for your membership due to the excellent customer service I received.
Thank you Liz for taking the time to research several products for me and
Offering this service with a "Smile"! Sally
Thank you for your review Sally!
Be very careful when you order medication from this company. They will claim you signed up for a membership when you placed your order (cannot provide proof) and then charge your credit card the next year without your consent! What a scam! When you call, they will pick up if they think you are ordering but just try to get to membership. Indefinite hold...
Hi Rhonda, thank you for your feedback and we are sorry about your recent experience. All of our calls are answered as a first call first answered. We apologize if there may have been a longer hold time. We do have an annual membership to provide customers savings on their orders, however you still can shop with us without enrolling into the membership. You can just select the price listed without the "join petplus" option. Your membership fee will be fully refunded if you have not used the benefits and call within 60 days from when it renewed. If theres any further concerns please call us at 800-844-1427 or you may email us at customerservice@petcarerx.com.
I was called by Andrew Singer after my first order and asked if I was interested in joining the club. We kept missing each other on the phone but finally were able to connect. Andrew was very friendly and professional. I didnt feel pressured at all to join in their club, but really appreciated him reaching out to me to help me save money. As an added bonus, my order had already shipped by the time we finally connected by phone, so thanks for the quick shipping!
Thank you for your feedback Audrea! We are glad to hear you guys were able to connect and you have joined our membership! Enjoy the great savings and all the benefits you have access to now!
I spoke with Andrew who provided excellent service. He actually called me to discuss best options from a financial point of view. He also spent as much time as was needed to go through all different types of foods, as well as prescription plans. I was very pleased with the service I received.
Thank you for your review Victoria!
My dog has a chronic condition that requires long-term medication and I prefer to place my orders online because of cash back promotions. One medication only comes in a week's worth of dosage so I have to order 4 boxes at a time if I want a month's supply. Each box is processed as a separate item so my vet gets one notification of a refill, okays it, then gets 3 more which they usually decline because they just approved the first one. I have to call and tell them - no it's just because PetCareRx makes each box go through individually rather than grouping it into an order of 4 boxes like I requested.
When I've called PetCareRx, I usually talk to Peggy who is so nice and helpful. That's the only positive to come out of my frustration with the online ordering process.
Hi Christie, thank you for your feedback! We are happy to hear you are happy with our service and thank you for bringing this matter to our attention! As a pharmacy we are required to attain a separate approval for each prescription being ordered even though it may be the same medication being ordered more then once. However, I can certainly understand the confusion here. I have passed this matter onto our development team so we may be able to find a solution to this so we can continue to attain approvals as needed following all pharmacy board requirements as well as make the process a bit easier and better to understand. Thank you, Michelle M.
I really love this site. I get better pricing on my pet meds and the customer support is awesome. Miss Peggie Johnson helped me set up auto delivery today on my dog's meds and was so helpful and fast.
Thank you for your review Kristine! We are glad you are taking advantage of our easy autoship option!
This rep went the extra mile to help me today. Seeing to it that the RX for my dogs food was received and filled. Proving your company is only as good as those who represent it. Thank you agin Ayesha for going the extra mile.
Thank you for your feedback Cindy!
Firstly, Andrew was phenomenal. Professional, knowledgeable and respectful.
I had just returned from PetSmart and spent $181.00 on wet and dry Science diet dog food and Andrew went through the pricing with me and I could have saved $40 (total) if I was a member of Petcare Rx. I signed up immediately, hard to pass this up!
Thank you for your feedback Michelle N. $40 savings is certainly worth joining, plus you get wholesale pricing sitewide and free shipping on every order. Enjoy the benefits and we are here to help!
I love petcarerx, they have great prices and I've called up their customer service two or three times in the past two years and each time they're very pleasant and helpful! They are in the same state as me too so I usually get my orders in 2 days! I couldn't ask for more.
Thank you for your review Dan! We appreciate having you as a loyal customer!
I was very impressed with the ease of the process but most importantly they had the best price for my dogs medication. I was also pleased to have them reach out to me to offer me additional discounts. Very excited and appreciate Andrew's immediate responses.
Thank you for your review Cindy!
I am absolutely amazed at this company, everyone I had the pleasure of talking and dealing with this morning were a great help and for the first time in the last 19 years of ordering my Pets supplies and Meds did I feel that I have found a home. I have never had anyone call and inquire and offer any special deals. They made me feel that my business was important to them.
Thanks Cathy Addonisio and Tiara for being there with me today and for all your help.
Tony
Thanks for your feedback Tony. We are happy to have you as a new customer and look forward to further servicing you and your fur baby.
A rep, Andrew Singer, contacted me after placing an order regarding the PetPlus program and was very professional and easy to work with. He clearly explained the details I needed and made the experience pleasurable.
Thank you for your review Mark! Glad to have you join and access all the great benefits!
I initially called in upset because I was charged for a membership fee I didn't remember I joined last year looking for a refund but the agent I got on the phone said I can cancel for a full refund, no issues. Easier then anticipated. She then went over the details and savings with me that I had no idea about and got me to keep it. I wish I remembered her name but the membership really makes sense. I use them for my dogs food and prescription now and save so much in shipping alone!
Hi Ghezal, thank you for your feedback! We are happy to hear that our rep was able to help you understand the benefits and savings of the membership program. Yes, shipping alone on pet food generally saves our customers the cost of the membership fee alone through the year! We hop you continue to enjoy the benefits! Thank you, Michelle M.
So I made my first order and received a voicemail the next day to discuss it. Andrew left his direct phone # and I was able to reach him on the first try. He worked out a resolution to my original prescription on back order and saved me some money. So far pretty good service. I'll update if there's any issues later.
Thank you for your review Cristina!
Great savings! Great people! Great company. Andrew was super nice and gave us additional savings by enrolling in the yearly program. Glad to find PetCareRx. Thank You Jesus for leading us to this great company!
Thank you for your review and for sharing your fur babies photo! They are adorable and we are happy to help keep them happy and healthy!
We are super excited to be using PetcareRX. We have 3 dogs, 2 of which have significant health needs. Their pricing on food and prescriptions is going to save us a bunch! They called me personally and walked me through how this will benefit all 3 of my dogs to be a part of their PetPlus plan.
Thanks for your review Hannah! We are glad to have your fur babies join as you will save a lot through the year!
My representative was Andrew and he is very good at his job. I have not been able to get my fur baby Scrappy his heart meds until my niece found PetCareRx. Got a phone call from Andrew went over my order, said order was being filled, then said they were out of the medication. Andrew went over things with me and said he would call me tomorrow. Got an email saying the order was filled and would be on the way.
Thank you for your review Victoria! Your pets health is our top concern, thank you for trusting us to fill his prescriptions.
I just want to thank Aaliaya for her kindness and being so helpful! She got the answers to my questions right away, had a smile in her voice and made my day. You are lucky to have such a beautiful person representing your company! I have a membership for my two dogs, as well as a Group membership for the Jamesville Second Chance Canine shelter where I am Treasurer on the Board. Always great service!
Thank you for your review Debbie! Aaliaya is a gem and we are happy to have her. Also glad to have you and your 2 fur babies and we look forward to continuing in providing you great service and prices.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Lynbrook, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Doreen! We are really happy to hear you are happy with our service and prices for your 3 cats and we will continue to deliver that to you!