• Perricone MD

Perricone MD

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Overview

Perricone MD has a rating of 1.6 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perricone MD most frequently mention customer service, and credit card problems. Perricone MD ranks 182nd among Anti Aging sites.

  • Service
    29
  • Value
    28
  • Shipping
    28
  • Returns
    24
  • Quality
    26
  • Full refund
  • 30-day money-back guarantee
  • Free shipping
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
19
19
See all photos
How would you rate Perricone MD?
Top Positive Review

“Excellent service with good products”

Natali G.
1/19/21

If you want to improve your skin, by making it bright, smooth and healthy, just try products of this swiss brand. My skin has never been so good and that is thanks to the excellent daily care programm. Lots of products of this brand aimed at improving skin with anti age effect. But thanks to the girl from customer service I ordered Perricone MD hypoallergenic cbd sensitive skin therapy cream which also hydrate the skin, make it so bright, despite being for senstitive skin it has firming effect but without skin tightness. Also want to recommend vitamin C brightening serum, guess this product will be suitable for girls with post acne dots.

Top Critical Review

“Poor quality of the Perricone product”

Natalya G.
12/1/23

This product is a very poor quality. While they claim it is a wrinkle remover in fact it dried my skin badly and made more wrinkles to appear. On top of that after I purchased a sample for $40 I was automatically signed up for auto delivery. I called the customer service and they stopped further deliveries but didn't give me the option to return their product. So now I am stuck with $173 of useless junk.

Reviews (63)

Rating

Timeframe

Other

Thumbnail of user natalyag27
1 review
2 helpful votes
December 1st, 2023

This product is a very poor quality. While they claim it is a wrinkle remover in fact it dried my skin badly and made more wrinkles to appear. On top of that after I purchased a sample for $40 I was automatically signed up for auto delivery. I called the customer service and they stopped further deliveries but didn't give me the option to return their product. So now I am stuck with $173 of useless junk.

Thumbnail of user janv275
1 review
0 helpful votes
January 17th, 2024

This product did not work at all. And try to get a refund because they will rip you off. I purchased 200 dollars worth and after 17 tries, two months of battle, and finally going through my credit card with a complaint, I was given back just a portion of the purchase. STAY AWAY!

Tip for consumers:
This is a horrible product with even worse customer service.

Products used:
None of the products

Service
Value
Shipping
Returns
Quality
Thumbnail of user tcaddell2017
1 review
0 helpful votes
April 1st, 2024

My original order was delayed due to an incorrect zip code, which when I called 2 weeks later to find out where my order was, I was told the zip code issue was fixed and my order would take another 2 weeks to go all the way back to NJ and re-ship. 2 week later still no product and it was just arriving on the east coast at the warehouse again this week. I would further have to cancel the order and re-create my entire order myself - no customer service, just "sorry". My order and products were substantial and I don't need them that bad if a company can't do better than that with their customers. I don't recommend if you need their product right away, it seems they use the slowest methods possible to get them to people. And their customer service is even slower.

Products used:
none - cancelled order

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalig8
1 review
0 helpful votes
January 19th, 2021

If you want to improve your skin, by making it bright, smooth and healthy, just try products of this swiss brand. My skin has never been so good and that is thanks to the excellent daily care programm. Lots of products of this brand aimed at improving skin with anti age effect. But thanks to the girl from customer service I ordered Perricone MD hypoallergenic cbd sensitive skin therapy cream which also hydrate the skin, make it so bright, despite being for senstitive skin it has firming effect but without skin tightness. Also want to recommend vitamin C brightening serum, guess this product will be suitable for girls with post acne dots.

Service
Value
Shipping
Quality
Thumbnail of user kajson.pl
1 review
1 helpful vote
November 29th, 2023

Without signing up you will be charged $260 dollars a month later for a subscription! This is an absolute scam, and there is no email/phone communication to address the issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kateh591
1 review
0 helpful votes
January 26th, 2024

I purchased Perricone MD Sub Plasma during the black Friday sale, it was around 44.00. Then a few weeks later I got a package in the mail and opened it. It was another shipment of the same product, which I did not order. I checked my credit card statement and I had been charged 161.00. I absolutely lost it and called the company and the agent told me I was signed up for a subscription, which I had not signed up for and after making a big stink she told me to send the product back and I would get a refund.
I waited till after the holidays and paid 15.00 to send it back.
I waited and never got a refund. A few phone calls later I did get a refund of 149.00 and was told they wouldn't refund the shipping, so in essence I spent about 30.00 on shipping for something I never ordered. In my opinion this company is preying on people and it's wrong. They used to be a good company, but apparently were sold.I don't even know if the products are any good anymore, I certainly don't have that kind of money to find out. Stay away! They will rip you off!

Tip for consumers:
I think they should lose their lisence

Products used:
Perricone MD Sub Plasma

Service
Value
Shipping
Returns
Thumbnail of user ashleyh1605
1 review
3 helpful votes
August 31st, 2023

I received a very negative reaction from "Hight Potency Classics Face Finishing & Firming Tinted Moisturizer Broad Spectrum SPF 30". My skin (at 44 years old) broke out terribly and lasted for over 3 days. I requested a return less than a week after receiving the delivery direct from their website and they've been giving me the run-around for more than a week now. The latest request was a 4 page document I was asked to complete. I will never again buy from this company and I strongly advise others to stay far, far away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnam4028
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

DO NOT BUY FROM THIS COMPANY! They will charge your card for over $300 for products you do not want. They do it without your permission. I have never left a negative review but I want to protect others.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherinek402
1 review
5 helpful votes
February 19th, 2022

I've used Perricone products for over 15 years; overall I believe they are quite good and my skin improved while using; tone and texture. However I just opened a jar of brand new rejuvenating moisturizer and there is a huge hole showing how much product is actually NOT in the jar. For the price; it's really upsetting. How many new items do not contain the actual amount of product they're supposed to?

Products used:
Multiple

Value
Shipping
Quality
Thumbnail of user ninag188
1 review
16 helpful votes
August 1st, 2022

The company charged my account twice after it has been inactivated and yesterday sent me notification of upcoming transaction from my bank account.
For two months I'm trying to clarify the situation and get my money back. I contacted their customer service by phone and via email but my issue is still not solved. Perricone MD customer service is absolutely useless and disappointing.

Service
Returns
Thumbnail of user meta3
1 review
4 helpful votes
July 2nd, 2023

Bought: High Potency Hyaluronic Intensive Hydrating Serum, Face Finishing Firmness Moisturizer + Cold Plasma Sub-D
Used: 2 months
Results: No visible change
Other: *Products do not layer well. *They pill and sluff-
*Tried moistening face before applying, used even smaller amts of product with same results.
All 3 products were highly scented and eventually irritated my skin.
Price: Not cost effective for repeat purchase
Summary: Once again a Dr selling snake oil at exorbitant prices.

Tip for consumers:
That products were highly scented

Products used:
Cold Plasma Sub-D, High Potency Face Finishing & Firming Moisturizer, High Potency Hyaluronic Intensive Hydrating Serum

Thumbnail of user jasonl1830
1 review
4 helpful votes
September 4th, 2023

I tried 2 of these products and used them daily for 12 months.I took a photo once per month to document the change IF ANY. My conclusion is that. It did not do anything for me and
These products are very costly. If I could talk to dr p
Perricone I would ask, why do you dye your hair. Hair Dye is a chemical solution that u always talk negative about.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiam766
2 reviews
29 helpful votes
January 21st, 2021

When you buy direct from Perricone MD it is almost impossible to get a refund. The Lifting Serum caused a bad skin reaction on my face. I contacted Perricone from my logged in account, requesting a refund. The reply asked me several questions and wanted an uploaded photo. I did what they asked. They gave me a run around about how they were reporting the problem and never got back to me. Almost any store would refund your money without questions if you had a bad skin reaction. If you want a supplier that stands behind their product, do not buy on this site.

Tip for consumers:
If you like Perricone products, buy from a retail outlet that stands behind the product.

Products used:
Lifting Serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user peddycord84
1 review
5 helpful votes
August 3rd, 2023

No, no, no. Products are ok, smell is horrible. Wouldn't reuse. Biggest issue is it is a subscription service managed by Guthy Renker, so got charged almost $300 for the next shipment. Didn't know it was coming as I didn't read the fine print and it showed up. Never again. I have to pay to mail it back. And then 2 weeks later I get a refund. Willing to bet I have to call again to get the refund as he recommended "keep the tracking just in case". Yeah - you bet I will.

Thumbnail of user margaretm1150
2 reviews
1 helpful vote
September 7th, 2023

I bought 2oz Perricone MD Face Finishing & Firming Moisturizer. Sorry, nothing special and no results to my skin. Feels moisturizing, but no more than other products that are much less expensive.

Value
Thumbnail of user mikelap
1 review
3 helpful votes
October 2nd, 2023

The products are of average quality. The green bottle I like best. Bottles are filled a little more than half. The subscription cost per month is well hidden, with no informing email whatsoever. I did not know the amount until they charged me $285 in my PayPal account. When I saw it, it was too late to cancel the charge.

Products used:
cosmetics

Service
Value
Shipping
Quality
Thumbnail of user emilyc560
1 review
1 helpful vote
February 5th, 2021

Cold Plasma is perhaps the most famous line of Perricone MD. It is universal, suitable for skin with the first signs of aging and mature, serves as a base for all care - it can be used alone or combined with other products, since Cold Plasma is an excellent conductor of cosmetics into the deep layers of the skin.
A special highlight is the Sub-D Neck cream - it noticeably strengthens the contours of the face, smoothes wrinkles on the neck, and makes this area more toned. Probably the most working neck problem I've tried.
Also, I was surprised by the quick reply of girl from custoer service and her recommendations.

Thumbnail of user junel101
4 reviews
22 helpful votes
April 15th, 2022
Verified purchase

Product dried out skin and caused dry flaky spots. Company doesn't honor money back guarantee. Gave me one fake excuse after another. Asked me for lot#s then later told they couldn't find my order!
Update: I posted a review on product website but just received an email from Guthy-Renker telling me they couldn't post my review! Obviously they will only post positive reviews!

Tip for consumers:
That the company is a scam and they will steal your money

Products used:
I tried the face, eye and neck creams but didn't continue to use any of them

Thumbnail of user jenniferl190
1 review
14 helpful votes
December 30th, 2016

Not impressed with your new plastic jars & the way they are sealed. For a product that is $$$$ cheap jar.

Thumbnail of user deborahh2011
1 review
12 helpful votes
August 30th, 2022
Verified purchase

I purchased the Perricone MD Cold Plasma Plus Sub-D/Neck. It had an unpleasant scent, but after 3 weeks of using the cream the scent increased to a disgusting toxic like smell. I do not know what this product has in it to make it go bad, but it is pretty scary. Please read all reviews. This was almost $100 down the drain, but my health is more important to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimc1970
1 review
1 helpful vote
November 2nd, 2023

This product was my first absolute necessity in my morning make-up routine. I loved the perfect tinting it gave and the shine that made my face look healthy. The last jar I purchased directly from Perricone does not have a tint. Very disappointed that the tinting is not consistent.

Thumbnail of user d.s15
1 review
4 helpful votes
July 27th, 2023

I like the Perricone MD moisturizer and neck cream; however, if you order their promotion, they then start sending you the product automatically. I called to cancel getting the product and it took me almost an hour to get a cancellation confirmation. They offered me discounts to try to keep me on as a customer! I finally told them bluntly that I am canceling now. If you send me any other products, I will not pay for them! It was then thst I got a cancellation confirmation number.

Products used:
Cold Plasma Plus + Neck & Chest Cream and
Face Finishing & Firming Moisturizer
It would have been helpful knowing that you cannot order only when needed, but you have to subscribe to their sending the product every few weeks/months.

Service
Value
Quality
Thumbnail of user lindap3068
1 review
4 helpful votes
April 6th, 2023

This company is HORRIBLE! They sent me a shipment I didn't order. I had to contact them twice to cancel. The first time they didn't actually cancel. The 2nd time they kept me on a chat for almost 30 minutes refusing to cancel my subscription but instead kept trying to sell more products. I used an entire box with ZERO results.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jodeller1
1 review
13 helpful votes
March 9th, 2022

Perricone products gave me a rash. I'm not mad at the product, I'm mad at customer service. When I received my products they said if you need to return the product that there would be no questions asked. This is what they said to me... we need a picture of your rash and the batch number of each product and the expiration date plus the date you ordered. Who has time for that? I'm not very happy I lost my money and I can't use or return. So think before you order from them.

Thumbnail of user jenm393
1 review
7 helpful votes
January 17th, 2023

I bought from them once over the summer and they signed me up for a subscription without my consent. If their product was truly that great, they wouldn't feel the need to scam their customers.

Tip for consumers:
Don’t use it. They trick you into a subscription and make it hard to end it.

Products used:
Serum, mask, and plasma.

Service
Value
Shipping
Returns
Quality

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About the business

Perricone MD is the global leader in anti-aging skincare, with all products based on Dr. Nicholas Perricone's years of groundbreaking research and multiple patents.

Business Attributes

  • Full refund
  • 30-day money-back guarantee
  • Free shipping
  • Yes

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