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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I received a coupon for an extra 20% off. However, it was not an extra 20% off because the merchandise had a discount already. So there was no discount.
Very easy to buy quality perfumes. My son loves to use my perfumes bought here
Very easy to buy quality perfumes. My son loves to use my perfumes bought here
Perfect. Obsession is a great price and ordered the tester, well worth my money. Will be a returning customer!
Awesome, easy to find everything. Love love love this site
Expected the product to be in original bottle. Smell is not original either
Not able to use internet site. Customer Service rep did it all!
Happy to find fragrances I like at good prices. Very appy with my first purchase. Hope to shop again.
Quick and easy ordering and check out
Great site. You have my discontinued perfume and that makes me happy!
Great site. You have my discontinued perfume and that makes me happy!
I love how handy the perfume container os and it exactly smells the same
I love how handy the perfume container os and it exactly smells the same
Shopping was easy, but I hope I get my order faster then last time
I like it that I can find what I want
I love Perfume.com and the scents I've purchased are the real deal. Thank you for how you pack the perfume so the glass doesn't break.
I ordered my product gave my billing info and blame I had my product.
I will be ordering a bunch at Christmas can some hit me with a discount code? I would greatly appreciate it.
Great experience easy to place order. Great service.
From the initial order to opening the box with exactly what I ordered, the entire process was simple and efficient. I have absolutely no complaints.
I'm quite happy to see the competitive pricing at Perfume.com
I really enjoyed shopping here. Quick, easy ordering and fast free shipping. Awesome. Will definitely shop here again. Thank you!
Only complaint I have is that you delivered it at 8:30 on the last night in the time frame for delivery, but other than that I like the smell and the site was easy to navigate
Excellent. Easy website to navigate and quick delivery
This is the best site to get Real' perfume for an awesome price. Will always recommend this site!
I liked the perfume I bought from you I hope to buy more...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members