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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy and fast. Have every cologne you can think of.
Not the same fragrance it doesn't smell right on me.
I love your website as well as your awesome prices!
I love your website as well as your awesome prices!
Very happy. It was larger bottle than I expected (bought from Walgreens). I got 2 bottles for less than I paid for 1 smaller bottle in store.
Appears and smells like the Real Deal.
I will be shopping with you for all my Cologne Needs.
Thank You!
Kenny Dunn
Great product, price, and experience other than the spam
Great prices and speedy delivery! Always bought from another perfume site, but now will use Perfume.com. Better prices and much faster delivery. Thank you!
I was Great! The thing is That the fragrances Disappear a little bit Faster. Than I expected.
The website style seems old and outdated. It's easy to navigate, but could use a freshing up from a graphic design standpoint.
The website style seems old and outdated. It's easy to navigate, but could use a freshing up from a graphic design standpoint.
Online order was easy and order shipped out fast. I would have to recommend it would be nice touch if customer received a sample of other perfumes with the order. Other competitors offer that touch.
I received an email that said 20% off and free shipping. I was charged for shipping.
I received an email that said 20% off and free shipping. I was charged for shipping.
The package was taken to the office without my knowledge, but after a day and a half... I located it. This delivery had nothing to do with your fast service. Your prices and service are fantastic. Keep it up!
I will in the future need more it's all I love nothing else will matter
Price was great and arrived less then a week from when it was expected
Would love to get more discount as a regular customer
I have been a loyal customer with perfume.com so hope that I can get a loyal customer account so I could get further discounts
Too many items I wanted to buy but they were out of. This close to the holidays I expected more items to be available.
Excellent, Priced great, free shipping and received product in a few days.
Great experience!
Quick and easy. No problems with ordering or delivery at all.
I bought a perfume that was a bit too strong for me. But I'll use it anyway.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members