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Perfume.com

Overview

Perfume.com has a rating of 4.4 stars from 8,380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices and timely manner. Perfume.com ranks 1st among Perfume sites.

service
635
value
3,473
shipping
3,519
returns
102
quality
7,769
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131,348 reviews
+128
How would you rate Perfume.com?
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California
1 review
0 helpful votes
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Different package
May 29, 2021
Updated review

Immediately of opening package I could tell it was knock off. The genuine bottle is actually frosted but this one was clear. The smell is definitely not genuine and it's noticeably light in scent. Dissapointed to say the least.

Date of experience: May 29, 2021

Good delivery and exceed my expectations
May 21, 2021
Previous review

Good delivery and exceed my expectations

Date of experience: May 21, 2021
Illinois
1 review
0 helpful votes
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I never got my order. I ordered this perfume since December 6th 2020 and I'm yet to get my order. I've called the customer support line several times and no one is available to help. I sent emails and never got a response. Please what is the status of my order or better still refund my money. Thanks

Date of experience: October 11, 2019
California
1 review
0 helpful votes
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Great Scents
May 31, 2021

This is my first time using perfume.com and I was really impressed on the delivery time they were fast, and really easy to buy from, the 4 value pays made it easy for to purchase a couple of my favorite colognes.

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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Fast service
September 15, 2021

I ordered one day, the next morning my order had arrived very fast service. If I had gone to a store, it would have cost me gas fare. I really really appreciated such service if you want to give a gift to someone special and you don't have much time. Just order on
-line. I like the fastness and price.

Date of experience: September 15, 2021
New York
1 review
1 helpful vote
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I placed order0n 12/18/19 for $180.53. I never received my order. Call the company a few times and got respond on 12/25:
Your item was delivered at the front door or porch at 3:08 pm on December 19,2019. NEVER RECEIVED. I and my husband I were home on that day and nobody rings the bell.
Why not direct the carrier to deliver instead of drop it on the street. Now I have no purchase and not money. I filed a claim with USPS and Paypal.
Do I need this aggravation for my money? I Never will buy from this company again and strongly will not recommend it. It's the company's responsibility to make sure I will receive merchandise. They got my money and nothing else they care about. Very disappointed

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2020
Indiana
1 review
0 helpful votes
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Great cologne
June 10, 2021

Great cologne at awesome prices. You can spend alot or a little depending on your preference. I bought some very cheap cologne just to check it out and I was amazed at the quality for the price I paid

Date of experience: June 10, 2021
Ohio
10 reviews
54 helpful votes
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I placed 2 orders Wednesday. Although the first qualified for free shipping, I paid the extra $9.95 for 2 day shipping. The second one I paid $5.95 for regular mail delivery. The second order arrived Saturday but the expedited shipping package didn't arrive until Monday. How much sense does that make? The company refuses to acknowledge how ludicrous this is and refund the $9.95 I paid for nothing! They are completely unhelpful and have lost a customer

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2019
Colorado
1 review
0 helpful votes
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Great website with very competitively priced products
December 15, 2020
Updated review

I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.

Date of experience: December 15, 2020

Great website with very competitively priced products
December 15, 2020
Previous review

I found the website to be very easy to use. They accept PayPal which I prefer. Checkout was very easy. The gave a 20% discount on my order and free 3-5 day shipping making them the least expensive place to order the product. Communication after I placed the order was extremely good as well. My order arrived on my front porch within the 3-5 day delivery time just as promised and during the busy Holiday shipping season! Overall I am very impressed with this site and its products.

Date of experience: December 15, 2020

Easy to find items I'm looking for
December 7, 2020
Previous review

Easy to find items I'm looking for. Very competitive. Good communication.

Date of experience: December 7, 2020
Michigan
1 review
0 helpful votes
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Great price for one of my favorite products!
August 25, 2021

I love this site for ordering perfume at a reduced rate. But, the product is still top of the line. They carry one of my favorites that is difficult to find. I have had to use the waitlist feature a couple of times, but they always come through! Product arrives quickly, too. I can't say enough good things about perfume.com!

Date of experience: August 25, 2021
Denmark
2 reviews
0 helpful votes
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Very fast processing of the order and delivery to the transportation company. More than once I buy from this store. Great service and quality. So far, all went on five. I liked the design of the site, it is convenient and easy to choose the goods.

Date of experience: June 20, 2022
Utah
1 review
1 helpful vote
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My favorite perfune!
May 2, 2021

I was so pleased to find the site. I had purchased Tommy Bahama's Martinique perfume locally for a couple of years and the store was later closed. I was really happy to find this perfume again. Good price, shipping was quick. Love it, thank you Perfume.com!

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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Lost a customer over $3.12
July 8, 2021
Updated review

All I ask is for the BOD spray of $3.12 to be replaced since I received the item damaged and it leaked in the package. It was not visibly damaged however; the spray feature didn't function and it obviously leaked in the package and yet the associate name Vanessa wanted a picture. I had already cleaned up the mess since I had to check the other items which were perfectly fine. I spent close to $100 in this order alone and was looking forward to using Perfume.com again but, since the item was not replaced; I doubt that I will.

Date of experience: June 7, 2021

Wide variety of items at decent prices
May 31, 2021
Previous review

Wide variety of items at decent prices.

Date of experience: May 31, 2021
Colorado
1 review
0 helpful votes
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Great Purfume Great Price
June 13, 2021
Updated review

I found this site while searching for summer fragrances and could not be happier. The process was simple, the site informative and communication fantastic. I actually give them 5 stars but the site would only allow me to give 4 stars! They need to fix that!

Date of experience: June 13, 2021

Very easy and informative
June 6, 2021
Previous review

Very easy and informative

Date of experience: June 6, 2021
Philippines
1 review
1 helpful vote
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I placed my order October 4th, and I just got it today November 3,2021.
I ordered two Lalique L'amour 100ml. When I opened the first box, it smells like alcohol and foul. And the bottle gold plated top was tarnished and it's not even full. I am so disappointed. I have even recommend this shop to my friends and workmates, and I do not know what I should tell them now.

Date of experience: November 2, 2021
Washington
1 review
0 helpful votes
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Finally!
May 8, 2021

I have been looking for this cologne in stores for years for my husband. Buying it direct from their site was just too expensive. He wore it years ago and had been wanting to try it again. Ordering it through your site was easy and safe. It was also delivered quickly. Thank you.

Date of experience: May 8, 2021
Pennsylvania
1 review
0 helpful votes
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So much better than Walmart or Amazon!
January 3, 2021

We needed a last minute gift and have always bought it (a particular perfume we get every year for my MIL) from Walmart. Unfortunately, when we went to order it this year, it had a 2-3 week waiting period with no option for overnight/rush delivery. We tried Amazon, and it was the same result with the delivery date. We came across Perfume.com and it had exactly what we needed. We did pay for faster shipping, but it wasn't horribly expensive (& frankly it was our fault for procrastinating and then needing it so fast). Delivery was on the date I was promised from the start and packaging was perfect to protect the glass bottle during transport. Will definitely start ordering from this company vs. one of the big name companies I've always turned to in the past. Thank you!

Date of experience: January 3, 2021
Illinois
1 review
20 helpful votes
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I have tried several of your perfumes and they don't seem to last as long as the original scents for some reason. Are you getting leftovers from the original company's and maybe that's why the scent doesn't last as long? I almost ordered a bottle of Estee Lauder youth Dew today to try them again but I can get it cheaper from Zulily. I don't think you will post this you should! You want to be honest and forthcoming with us. I'm not saying I will not order from you again but if I can get it a lot cheaper somewhere else I'm going to.

Date of experience: April 14, 2020
Ohio
1 review
0 helpful votes
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First time ordering off the site. I love my order thank you
March 31, 2021
Updated review

First time user, five star rating with hopes that everything goes well. And if all goes well I will be utilizing the site quite often. I love my perfumes and if I can continue to get them at these prices I will return.

Date of experience: March 31, 2021

First time user, five star rating with hopes that everything...
March 23, 2021
Previous review

First time user, five star rating with hopes that everything goes well. And if all goes well I will be utilizing the site quite often. I love my perfumes and if I can continue to get them at these prices I will return.

Date of experience: March 23, 2021
Ireland
1 review
1 helpful vote
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Very poor service.
January 28, 2022

I ordered 3 perfumes as Christmas presents, they did not arrive within the time I was promised, I contacted customer service and was most dissatisfied with their response. I would not recommend this company

Date of experience: December 29, 2021
Colorado
1 review
0 helpful votes
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Super fast shipping!
January 31, 2021

My order arrived so fast, and I love the fragrance! The website is a little difficult to navigate, I am finding it hard to figure out how to add or remove or change my monthly perfume list. But otherwise I really like it!

Date of experience: January 31, 2021