business logo of Perfume.com

Perfume.comReviews 8,465

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
How would you rate Perfume.com?
grey star
grey star
grey star
grey star
grey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
647
value
3,477
shipping
3,523
quality
7,805
This company does not typically respond to reviews

Instant Feedback

131,908 reviews

We monitor reviews for authenticity

Texas
3 reviews
0 helpful votes
Follow Janice L.
Unfollow Janice L.
Send Message
Share Review
Report Review

Perfume
June 3, 2021
Updated review

Great! Easy to manage through... speedy delivery! Am so happy!

Date of experience: June 3, 2021

Great!
May 27, 2021
Previous review

Great! Easy to manage through

Date of experience: May 27, 2021
Virginia
1 review
0 helpful votes
Follow Chuck B.
Unfollow Chuck B.
Send Message
Share Review
Report Review

Great
June 3, 2021

I have used this site a few times. Always great service, product, and shipping.

Date of experience: June 3, 2021
Massachusetts
1 review
0 helpful votes
Follow Janet Q.
Unfollow Janet Q.
Send Message
Share Review
Report Review

Happy with my order, reasonable prices!
June 3, 2021
Updated review

Easy to navigate this site!
Found what I was looking for.

Date of experience: June 3, 2021

Easy to navigate this site!
May 27, 2021
Previous review

Easy to navigate this site!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
Follow Enrique C.
Unfollow Enrique C.
Send Message
Share Review
Report Review

Discount prices... and discount service
July 3, 2021

I placed 2 orders within the past 6 months, first one went well so a few weeks later I decided to order some other items that interested me... that one has been a nightmare.
I've been emailing back and forth with these people for about two months now trying to figure out where my order is or how to just get a refund. In their initial response they stated that they opened an inquiry with the delivery company (USPS) and that it was under review. After weeks of not getting an update I emailed again and got the same canned response of "the inquiry is under review" - that happened a few times so finally I got fed up and contacted the Better Business Bureau, and magically the next day I got an actual update that the claim had been denied and that the Post Office confirmed that they delivered the package. I have no idea how that is possible because even today when I look up the tracking number that I got for this order it still says that USPS is still waiting to receive the package in N. Y. At this point I'm done with this site, I'd rather pay the department store prices than deal with incompetent, lazy companies. BUYER BEWARE! Good luck to all who do business with this company and I hope there's never an issue with your orders.

Date of experience: June 3, 2021
Georgia
2 reviews
0 helpful votes
Follow Paula H.
Unfollow Paula H.
Send Message
Share Review
Report Review

Efficient
July 3, 2021
Updated review

Good and fast. I was looking for an item to match a fragrance just received as a gift and found what I was looking for to order. It arrived within a couple of days as requested.

Date of experience: June 3, 2021

Good and fast
May 27, 2021
Previous review

Good and fast

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
Follow Jaa M.
Unfollow Jaa M.
Send Message
Share Review
Report Review

Great
June 3, 2021

Good thank you, plan on ordering more send More and letting everyone I know about it

Date of experience: June 3, 2021
California
3 reviews
0 helpful votes
Follow Regina M.
Unfollow Regina M.
Send Message
Share Review
Report Review

Happy with product Not Website
June 3, 2021

Great value completely! HOWREVER, I have tried putting my correct address several times... I have sent email after email, I have tried several times to contact the company via phone (bogus number) which left me holding for over an hour...

Date of experience: June 3, 2021
Massachusetts
1 review
0 helpful votes
Follow Leroy C.
Unfollow Leroy C.
Send Message
Share Review
Report Review

Memories.
June 3, 2021
Updated review

Very easy to navigate. Pleasant to look at. Great selection of fragrances. Very quick delivery. Everything was perfect.

Date of experience: June 3, 2021

Very easy to navigate
May 27, 2021
Previous review

Very easy to navigate. Pleasant to look at.

Date of experience: May 27, 2021
Idaho
1 review
0 helpful votes
Follow Tara P.
Unfollow Tara P.
Send Message
Share Review
Report Review

My Experience
June 3, 2021

I had no problem placing order and delivery was quick. I have opened product to check but not used yet

Date of experience: June 3, 2021
Maryland
2 reviews
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Send Message
Share Review
Report Review

Fantastic!
June 3, 2021
Updated review

You've got my favorite and for a lesser price! AND it arrived so quickly, it was amazing!

Date of experience: June 3, 2021

You've got my favorite and for a lesser price!
May 27, 2021
Previous review

You've got my favorite and for a lesser price!

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
Follow Kathy K.
Unfollow Kathy K.
Send Message
Share Review
Report Review

Order
June 3, 2021
Updated review

Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.

Date of experience: June 3, 2021

Shopping on this website is quick and easy
May 27, 2021
Previous review

Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.

Date of experience: May 27, 2021
New Jersey
3 reviews
0 helpful votes
Follow Kelly J.
Unfollow Kelly J.
Send Message
Share Review
Report Review

Scent Satisfaction
June 3, 2021

From ordering to delivery all was in an expeditious manor, love to try the different scents and premium brands at a discounted price.

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
Follow Dominique I.
Unfollow Dominique I.
Send Message
Share Review
Report Review

Great selection, great price
June 3, 2021
Updated review

I love the choices listed on the site, and the perfume I received was wonderful. Ordering was quick, easy and at a great price.

Date of experience: June 3, 2021

Quick, easy, great price!
May 27, 2021
Previous review

Quick, easy, great price!

Date of experience: May 27, 2021
Michigan
1 review
0 helpful votes
Follow Darryl L.
Unfollow Darryl L.
Send Message
Share Review
Report Review

Brickhouse
June 3, 2021

Very pleased it was wrapped very good I was just very pleased

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Send Message
Share Review
Report Review

The perfume was gave to my mom and she loves it
June 3, 2021
Updated review

It was fun and it will make my mom happy. And it did make my mom very happy and we can't wait until the other perfumes starts coming in so she can try some more

Date of experience: June 3, 2021

It was fun and it will make my mom happy
May 27, 2021
Previous review

It was fun and it will make my mom happy

Date of experience: May 27, 2021
Malaysia
1 review
0 helpful votes
Follow Nasya R.
Unfollow Nasya R.
Send Message
Share Review
Report Review

Not 100% authentic
July 3, 2021

Currently received the parcel after 18 days and its not 100% authentic. I bought this perfume as a gift for my dad. Want to give him as a gift because its bring back my childhood memory. Using his perfume when I was still 9 years old. The smells still on my cloth even after washing it and my mom can smell her ex husband even she's not seeing his face. But the perfume that I receive is not 100% authentic because I just now, I spray on my cloth, it won't longer lasting and the smells is not same as what I use 21 years ago. Short word. I was so disappointed.

Date of experience: June 3, 2021
Pennsylvania
1 review
0 helpful votes
Follow Fred V.
Unfollow Fred V.
Send Message
Share Review
Report Review

Great
June 2, 2021

No problems, Easy to order. The only thing I wanted the old bottle of cologne that I used to get but they must not make it anymore so I settled for the after shave. The cologne is a little bit stronger and will last longer than the after shave. Did you stop making it?

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
Follow Rita I.
Unfollow Rita I.
Send Message
Share Review
Report Review

Anick goutal
June 2, 2021
Updated review

I never got my discount as promised for. Putting in code p777
Full price was charged... how do in get the refund of 20%
Got a note that discount was applied and I'll get my 20% back

Date of experience: June 2, 2021

I never got my discount as promised for
June 25, 2021
Previous review

I never got my discount as promised for. Putting in code p777
Full price was charged... how do in get the refund of 20%

Date of experience: May 26, 2021
California
1 review
0 helpful votes
Follow Ben F.
Unfollow Ben F.
Send Message
Share Review
Report Review

Good price and quality
June 2, 2021

I have been looking for this perfiom for long time and I found it here, price was good and I believe it's original and it's not fake(hopefully it is original) in the end I'm happy with my purchase but I wish they could give us some Guarantee or Proof it is original

Date of experience: June 2, 2021
Arizona
2 reviews
0 helpful votes
Follow Tom T.
Unfollow Tom T.
Send Message
Share Review
Report Review

LIke the site and the prices.
June 2, 2021
Updated review

Tried the Lalique Eau de Toilette. Nice, subtle scent, but wish it lasted a little bit longer. But it was a steal at less than $12 for a 4 oz. Bottle.

Date of experience: June 2, 2021

Can't wait to try this perfume!
May 26, 2021
Previous review

Can't wait to try this perfume!

Date of experience: May 26, 2021