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Perfume.comReviews 8,465

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
647
value
3,477
shipping
3,523
quality
7,805
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Massachusetts
1 review
0 helpful votes
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Love the perfume
June 5, 2021

Great experience with distributor. Saw ad on Facebook and figured I'd give you a try. Will purchase from you again when needed

Date of experience: June 5, 2021
Iowa
1 review
0 helpful votes
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Smell good
June 4, 2021
Updated review

Awesome! Great service! The selection is always incredible.

Date of experience: June 4, 2021

Awesome!
May 28, 2021
Previous review

Awesome! Great service!

Date of experience: May 28, 2021
Virginia
1 review
0 helpful votes
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Quick, easy, great price
June 4, 2021
Updated review

Quick, easy, great price, Quick, easy, great price, Quick, easy, great price, Quick, easy, great price

Date of experience: June 4, 2021

Quick, easy, great price
November 2, 2019
Previous review

Quick, easy, great price

Date of experience: November 2, 2019
Iowa
1 review
0 helpful votes
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Perfume
June 4, 2021

I got my perfume delivered fast and the perfume smells amazing

Date of experience: June 4, 2021
South Dakota
1 review
0 helpful votes
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Perfume.com Rocks!
June 4, 2021

Great! Everything is perfect!
I'm so happy that I'm able to buy Estée Lauder Private Collection!

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
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Excellent
June 4, 2021

Fast, Easy & Safe Didn't take long at all & it was right on my door step

Date of experience: June 4, 2021
Tennessee
1 review
0 helpful votes
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Great!
June 4, 2021
Updated review

Great! Great prices! Had my perfume I normally wear & have for years & it was cheaper than what I normally pay for it & I could order it, so much easier!

Date of experience: June 4, 2021

Great!
May 28, 2021
Previous review

Great! Great prices!

Date of experience: May 28, 2021
Maryland
1 review
0 helpful votes
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So excited that the bottles were bigger then I thought! Such great prices.

Date of experience: June 4, 2021

So excited...
May 28, 2021
Previous review

So excited... so easy and so affordable

Date of experience: May 28, 2021
Tennessee
1 review
0 helpful votes
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Good
June 4, 2021

Easy, no problems. Order arrived timely and intact.

Date of experience: June 4, 2021
Massachusetts
1 review
0 helpful votes
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Very good service
June 4, 2021
Updated review

I have always had a great experience with Perfume.com

Date of experience: June 4, 2021

What a great program!
March 24, 2021
Previous review

What a great program!

Date of experience: March 24, 2021
Michigan
1 review
0 helpful votes
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Great
June 4, 2021

Shopping was easy. Very fast shipping and delivery

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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Good review
June 4, 2021

Great price, good discount, fast delivery, and availability of product.

Date of experience: June 4, 2021
Georgia
1 review
0 helpful votes
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Smelling wonderful
June 4, 2021
Updated review

The
message said free shipping and delivery was fast

Date of experience: June 4, 2021

The message said free shipping
June 27, 2021
Previous review

The message said free shipping

Date of experience: May 28, 2021
Texas
4 reviews
0 helpful votes
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I love Jivago 24k and I was so excited to see that you company still sells it. I use to buy it at Neiman Marcus, but they quit selling it. I've always received so any compliments about the fragrance, I really wouldn't want to wear anything else so please keep it in stock.

Date of experience: June 4, 2021

Easy, always have product in stock
March 17, 2020
Previous review

Easy, always have product in stock

Date of experience: March 17, 2020
VE
2 reviews
0 helpful votes
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Good attention
June 6, 2021

Excellent store, buy everything here and have very good customer service, I hope to return soon, thank you

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Broken seal and bottle will not spray!
July 4, 2021
Updated review

Did not receive the last shipment I ordered will wait and see what happens with this one

Date of experience: June 4, 2021

Did not receive the last shipment I ordered will wait...
March 2, 2021
Previous review

Did not receive the last shipment I ordered will wait and see what happens with this one

Date of experience: March 2, 2021
New York
1 review
0 helpful votes
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Overall I'm happy
June 4, 2021
Updated review

Quick and easy shipping. A little taken back by the size of the bottles but the scents were nice.

Date of experience: June 4, 2021

Quick and easy
May 28, 2021
Previous review

Quick and easy

Date of experience: May 28, 2021
North Carolina
1 review
0 helpful votes
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Easy ordering
June 4, 2021
Updated review

So easy to order this perfume online and get the perfume you want.

Date of experience: June 4, 2021

So easy to order this perfume online
May 28, 2021
Previous review

So easy to order this perfume online

Date of experience: May 28, 2021
Florida
1 review
0 helpful votes
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Great job
June 4, 2021

Item caned as advertised, very pleased. Very reasonable prices

Date of experience: June 4, 2021
District of Columbia
2 reviews
0 helpful votes
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What a "JOY" by Dior
June 4, 2021
Updated review

Joy was recommended to me by a dear friend who always wear pretty fragrances. I ordered it and I received it within a few days. To my surprise! I'm wearing Joy at this moment! Love it!

Date of experience: June 4, 2021

Easy to shop!
May 28, 2021
Previous review

Easy to shop!

Date of experience: May 28, 2021