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Perfume.comReviews 8,465

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
647
value
3,477
shipping
3,523
quality
7,805
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North Carolina
1 review
0 helpful votes
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Happy Customer
June 7, 2021
Updated review

Easy to navigate. Love the fact that ya'll have the perfumes that I enjoy wearing. Great prices and terrific customer service.

Date of experience: June 7, 2021

Easy to navigate
May 31, 2021
Previous review

Easy to navigate.

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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Perfect
June 7, 2021
Updated review

I like your website and easy to find the product. Easy to order. The price was good and the delivery on time. Thanks. I recommend your site to my friends

Date of experience: June 7, 2021

Perfect
May 31, 2021
Previous review

Perfect. Good choice

Date of experience: May 31, 2021
Michigan
1 review
0 helpful votes
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Love this perfume!
June 7, 2021

Happy to have found the Olympea to replace mine that was long gone. Could not find in the usual stores or online (ie Macy's etc)

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
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Ciara
June 7, 2021

It was good.
No kidding... I dunno what else to say

Date of experience: June 7, 2021
Pennsylvania
2 reviews
0 helpful votes
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Awesome
June 7, 2021
Updated review

Easy to access lots of different styles to choose from

Date of experience: June 7, 2021

Easy to access
May 31, 2021
Previous review

Easy to access

Date of experience: May 31, 2021
California
1 review
0 helpful votes
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Lost a customer over $3.12
July 8, 2021
Updated review

All I ask is for the BOD spray of $3.12 to be replaced since I received the item damaged and it leaked in the package. It was not visibly damaged however; the spray feature didn't function and it obviously leaked in the package and yet the associate name Vanessa wanted a picture. I had already cleaned up the mess since I had to check the other items which were perfectly fine. I spent close to $100 in this order alone and was looking forward to using Perfume.com again but, since the item was not replaced; I doubt that I will.

Date of experience: June 7, 2021

Wide variety of items at decent prices
May 31, 2021
Previous review

Wide variety of items at decent prices.

Date of experience: May 31, 2021
Virginia
1 review
0 helpful votes
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Design's Scent
June 7, 2021

Ordering was easy, delivery was fast, but the Design that I have used for years smells so different I don't know if I'll still be using it. It really doesn't smell anything like it used to. I used to get so many compliments on my perfume. We'll see after finishing this last order

Date of experience: June 7, 2021
New Jersey
1 review
0 helpful votes
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Satisfied
July 7, 2021

Found what I want at a very reasonable price they have cologne that I haven't seen in awhile will be coming back to buy more

Date of experience: June 7, 2021
Florida
1 review
0 helpful votes
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Perfume
June 7, 2021

Website was easy to use. I found the scent I was looking for but it was not available. I was told that I would receive an email when the product became available.

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Follow up
June 7, 2021

Great experience product arrived earlier than estimated delivery.

Date of experience: June 7, 2021
Indiana
2 reviews
0 helpful votes
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GREAT sale price!
June 7, 2021
Updated review

This site is easy to use. It has been a good experieThis site w as s easy to use and they offered a good price for a quality product. Nce

Date of experience: June 7, 2021

This site is easy to use
May 31, 2021
Previous review

This site is easy to use. It has been a good experience

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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Cccc
June 7, 2021

Cccgood brgsfhf gfbehgefggej dfhrgggfhjh gvcvgfgggg

Date of experience: June 7, 2021
Washington
1 review
0 helpful votes
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Excellents!
June 7, 2021

Fast, good product and I recommend it! The service is great.

Date of experience: June 7, 2021
Michigan
1 review
0 helpful votes
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Jimmy Choo Man Colonge
June 7, 2021

I'm not sure how often it is that women buy colonge for themselves, but I did, and I love it. The price was excellent. I paid only a fraction of the cost for this colonge. I've seen sources charge for a $100 or more but got it for well under $50. Plus the bottle size will last me for eons. I may be smelling like a $#*!boy for years to come, but damn it all, there's no regrets here.

Date of experience: June 7, 2021
Virginia
1 review
0 helpful votes
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Awesome
June 7, 2021

Great. Been trying to find this for years. Will be ordering more.

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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New at this but satisfied so far.
June 7, 2021
Updated review

Just Fine.My first time and I love the product. I look forward to recieving my next order.

Date of experience: June 7, 2021

Just Fine
May 31, 2021
Previous review

Just Fine.

Date of experience: May 31, 2021
Missouri
1 review
0 helpful votes
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LADY MILLION PACO RABANNE
June 7, 2021

I brought the fragrance based upon comme/ Reviews. Never Tried It Before. Very Familiar With The Manufacturer... It Was Nice But I Wouldn't Purchase It Again. Not Long Lasting...

Date of experience: June 7, 2021
RU
1 review
0 helpful votes
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Fast shipping
June 6, 2021

Very satisfied with experience. I ordered 2-day delivery and because it fell on a holiday, Perfume.com contacted me to tell that they will ship a day later, but they upgraded my delivery speed at no cost. So I received my order even faster. That's great customer service!

Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Shopping for perfume on perfume.com was so fantastic. I've never shopped for perfume online until now. It's really ideal for the misanthrope that likes to smell great. I'll never shop for perfume in department stores again. Thank you perfume.com!

Date of experience: June 6, 2021
California
2 reviews
0 helpful votes
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Mixed Review
June 6, 2021

I received my order, but one out two perfumes that I received was acceptable, the other one I'm returning for a refund.

Date of experience: June 6, 2021