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Perfume.comReviews 8,473

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
648
value
3,477
shipping
3,523
quality
7,813
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Pennsylvania
1 review
0 helpful votes
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Smells great!
June 30, 2021

Order went through very quickly. Everything came in a nice little package.

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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Always happy
June 30, 2021
Updated review

Very easy to order and great deals. Thanks again and I look forward to doing business in the future.

Date of experience: June 30, 2021

Very easy to order
June 22, 2021
Previous review

Very easy to order

Date of experience: June 22, 2021
New York
1 review
0 helpful votes
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Customer Satisfaction
June 30, 2021

I love the smell and also received on time and enjoy the color

Date of experience: June 30, 2021
New Jersey
2 reviews
0 helpful votes
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Perry Ellis for women perfume
June 29, 2021

This is the second time shopping for this item and I was very satisfied with my purchase.

Date of experience: June 29, 2021
California
1 review
0 helpful votes
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I Loved it
June 29, 2021
Updated review

Very good cause I love having different kinds of Perfumes Ty. I
Love to try different perfumes ty even the containers is very pretty.!

Date of experience: June 29, 2021

Very good cause I love having different kinds of Perfumes...
June 22, 2021
Previous review

Very good cause I love having different kinds of Perfumes Ty

Date of experience: June 22, 2021
Oregon
3 reviews
0 helpful votes
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Awesome
June 29, 2021

I love this website! I buy all my perfumes here. They deliver very quickly too!

Date of experience: June 29, 2021
Kentucky
2 reviews
0 helpful votes
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Life perfume
June 29, 2021
Updated review

Great experience and quick delivery thank you so much

Date of experience: June 29, 2021

Great experience
June 21, 2021
Previous review

Great experience

Date of experience: June 21, 2021
Illinois
1 review
0 helpful votes
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Soft Lilac fragrance
June 29, 2021

The service and perfume are outstanding! I love the selections that are available and the affordable prices.

Date of experience: June 29, 2021
Florida
2 reviews
0 helpful votes
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Every product that I have chosen I loved veryone keep giving me complement oh wow what is that you are wearing it smells so good

Date of experience: June 29, 2021
Michigan
3 reviews
0 helpful votes
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Found my scent after 13 years!
June 29, 2021

I fell in love with Mugler's Eau de Star at the perfume launch here in the U.S. but just a few months later they discontinued it! Thought I would never smell it again, but found and purchased the last bottle here! Don't know if I will ever have the chance again, but it has been lovely to find again and am thankful Purfume.com made that happen!

Date of experience: June 29, 2021
Pennsylvania
1 review
0 helpful votes
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Easy to order from.
June 29, 2021
Updated review

Very easy. Great selection. Will order again in the future

Date of experience: June 29, 2021

Very easy
June 22, 2021
Previous review

Very easy. Great selection

Date of experience: June 22, 2021
New York
1 review
0 helpful votes
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Great but many items out of stock! I will continue to order from you and I have told my friends that you have good stuff

Date of experience: June 29, 2021

Great but many items out of stock! I will continue to order from you and I have told my friends that you have good stuff

Date of experience: June 28, 2021

Great but many items out of stock!
June 21, 2021
Previous review

Great but many items out of stock!

Date of experience: June 21, 2021
New Jersey
1 review
0 helpful votes
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Quick Delivery, Great Products.
June 29, 2021

Quick delivery, product just as promised, wide selections, good prices.

Date of experience: June 29, 2021
Missouri
1 review
0 helpful votes
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Awesome
June 29, 2021

Great deal overall. I've been looking for a decent price for this perfume. Finally found it here

Date of experience: June 29, 2021
Virginia
1 review
0 helpful votes
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Perfume
June 28, 2021

I am a regular customer and love the selections of perfumes.

Date of experience: June 28, 2021
Kansas
1 review
0 helpful votes
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Cologne
June 28, 2021

It came fast, was what I ordered, but didn't realize it was so small

Date of experience: June 28, 2021
Georgia
1 review
0 helpful votes
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I was cut I off several times on the phone, it's difficult to hange your order!

Date of experience: June 28, 2021

I was cut I off several times on the phone, it's difficult...
July 21, 2021
Previous review

I was cut I off several times on the phone, it's difficult to hange your order!

Date of experience: June 21, 2021
Louisiana
1 review
0 helpful votes
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Smell Good!
June 28, 2021
Updated review

Great shopping experience. Let's see about the shipping.

Date of experience: June 28, 2021

Great shopping experience
June 18, 2021
Previous review

Great shopping experience. Let's see about the shipping.

Date of experience: June 18, 2021
Texas
1 review
0 helpful votes
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Very Pleased With My Order
June 28, 2021

I am very pleased with my purchase and will continue to order from you all.

Date of experience: June 28, 2021
Washington
1 review
0 helpful votes
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Prompt
June 28, 2021

The delivery was on time with no hassle and I always find what I want on perfume.com

Date of experience: June 28, 2021