business logo of Perfume.com

Perfume.com

Overview

Perfume.com has a rating of 4.5 stars from 8,377 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices and timely manner. Perfume.com ranks 1st among Perfume sites.

service
635
value
3,472
shipping
3,518
returns
101
quality
7,769
This company does not typically respond to reviews

Instant Feedback

131,314 reviews
+128
How would you rate Perfume.com?
grey star
grey star
grey star
grey star
grey star
Michigan
1 review
0 helpful votes
Follow Trinity J.
Unfollow Trinity J.
Send Message
Share Review
Report Review

THANKS FOR THE MEMORIES
February 10, 2021

Took longer to receive my order then if I had just purchased it at a department store! But the packaging was flawless! It was received in excellent shape, price was awesome, and I will be ordering again soon

Date of experience: February 10, 2021
Qatar
1 review
2 helpful votes
Follow Diana K.
Unfollow Diana K.
Send Message
Share Review
Report Review

Do not trust this store!
May 31, 2022

I recently made a purchase at this store! 7pieces and only received 6.and the expensive one, that was a gift set, is the one I dint receive.the customer service who told me will contact me back after the disappointment never followed through. I just need to warn anyone, purchasing from this store, they cannot be trusted 100%

Date of experience: May 1, 2022
Arizona
1 review
1 helpful vote
Follow C H.
Unfollow C H.
Send Message
Share Review
Report Review

No Exchanges for Gifts
October 8, 2020

This company won't do exchanges for perfumes received as gifts - even if you have the order number and receipt. They also don't answer the phones. You have to do live chat or send an email which is frustrating.

Date of experience: October 8, 2020
Georgia
2 reviews
0 helpful votes
Follow Alisa D.
Unfollow Alisa D.
Send Message
Share Review
Report Review

Very Satisfied
July 26, 2021

I ordered 2 scents and I hit the bullseye. One is Summer friendly and the other will make my sweaters smell yum yummy this Winter. My order was timely in its delivery. I'm well pleased with both purchases

Date of experience: July 24, 2021
Philippines
1 review
0 helpful votes
Follow The Big B.
Unfollow The Big B.
Send Message
Share Review
Report Review

Cancelled my order
February 15, 2024

Ordered online - then paid with paypal - then the order was cancelled. Will not do business with this company going forward. Since i used paypal - my billing and shipping address are all the same - there should be no issue to cancelled my order.

Date of experience: February 8, 2024
Canada
1 review
3 helpful votes
Follow Steve L.
Unfollow Steve L.
Send Message
Share Review
Report Review

Out of all the places that sell online fragrances, perfume.com is by far the best.
They have great prices and very good customer service
I mena the name says it all. If you are looking to buy perfume, cologne or other scents this is the only place to shop online

Date of experience: March 22, 2012
Illinois
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Send Message
Share Review
Report Review

Leaking
January 16, 2021

My husband Loves this cologne but both times we have ordered it is had a leak in the shower gel and half of the contents leaked out we don't want to return because he does love this but please check your products to see if they have leaks in them

Date of experience: January 16, 2021
Wisconsin
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Send Message
Share Review
Report Review

Loved my perfume from the monthly subscription serve, however selecting one was cumbersome. Seems like there were only about 40 choices, so I may have been doing something wrong. I did find one I really like. First shipment was missing the instructions / coupon card but contained a sheet a stickers.

Date of experience: September 13, 2021
Florida
1 review
2 helpful votes
Follow Rebecca G.
Unfollow Rebecca G.
Send Message
Share Review
Report Review

What a terrible company! I'm so disappointed!
January 12, 2021

I hate even giving one star but it doesn't leave you an option to go into negative stars. When I finally recieved my order almost two weeks late it was completely missing a bottle of cologne. I purchased two of them for my husband and only recieved one. It took almost four or five days after sending emails and tons of calls to finally get through to a person in customer service. They requested that I email them photos of the box I recieved along with it's contents and proceeded to tell me that they have to scan items three times before putting them in the box, okay

Date of experience: January 12, 2021
Pennsylvania
1 review
5 helpful votes
Follow Shanniiya M.
Unfollow Shanniiya M.
Send Message
Share Review
Report Review

This online company is by far the worst to order anything from. I ordered from them 3 weeks ago and still have not received my order although it says it was delivered. I received other packages to my home that day but not my perfume. I emailed the company numerous times any nobody has gotten back to me also tried calling multiple times and no one answers the phone after holding for about 15 mins the phone automatically hangs up.

Date of experience: July 1, 2020
Colorado
1 review
0 helpful votes
Follow Aspen E.
Unfollow Aspen E.
Send Message
Share Review
Report Review

Product leaking
June 13, 2021

One of the items I ordered the Britney spears variety pack, came with the products half full because they were leaking. Not sure what can be done about this but when you pay for a product you want it to be in tact when it comes

Date of experience: June 13, 2021
Illinois
1 review
6 helpful votes
Follow Tracy S.
Unfollow Tracy S.
Send Message
Share Review
Report Review

I will never do business with Perfume.com again. The double charged my credit card and then sent an email saying my "order was on hold" and I had to provide a 6 digit authorization number from my credit card company (which I called and provided them) but they told me that it was not the correct number for my order. They may have inexpensive prices, but I would rather pay more for better customer service.

Date of experience: May 17, 2018
California
1 review
0 helpful votes
Follow Edi W.
Unfollow Edi W.
Send Message
Share Review
Report Review

It's been great experience finding items that are either hard to find in stores or it is too much trouble to shop in person.

To be an online purveyor, the service is great. I liked to be informed when my items were shipped and estimated delivery date and time. All with minimal effort.

Prices are good too. Nothing more than purchasing in stores with the added convenience of home delivery. What else could you ask?

Date of experience: December 11, 2019
Texas
1 review
0 helpful votes
Follow Barbara R.
Unfollow Barbara R.
Send Message
Share Review
Report Review

Scam
January 12, 2021

I placed an order back in December and have yet to receive my colognes. I've tried calling customer service more times than I can count for a refund or a replacement and that doesn't exist. I've also emailed plenty of times and no response as of this day. Tracking has no update either.

Date of experience: January 12, 2021
Canada
1 review
4 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Send Message
Share Review
Report Review

My daughter bought me this for Mothers day I got it early lol) I absolutely love this perfume.its so fresh and clean smelling which I absolutely love. I've gotten tons of compliments in the shirt time I've had it... I'm am definitely getting it again. It also wears well with a lasting scent all day into the evening. You wont be disappointed!

Date of experience: May 9, 2020
New York
1 review
0 helpful votes
Follow vic e.
Unfollow vic e.
Send Message
Share Review
Report Review

Did not receive my order and tried to call for some assistance, nobody answered, i was waiting on line for 20-30 minutes to no avail, i even email them, if I could give zero stars I would. Beware, the worst decision i made is to buy from this company

Date of experience: May 20, 2020
New York
3 reviews
0 helpful votes
Follow COLLEEN M.
Unfollow COLLEEN M.
Send Message
Share Review
Report Review

Easy and on time
April 14, 2021

Your site is easy to navigate and place an order. Your prices do not even come close to other sites. Your discounts are amazing. I will always order my Calvin Klein Eternity for women from your site. That you for being so outstanding in every way. Including customer service.

Date of experience: April 14, 2021
Canada
1 review
0 helpful votes
Follow Sunshine G.
Unfollow Sunshine G.
Send Message
Share Review
Report Review

Not so sure...
August 10, 2018

The Antelope by Weil sample is nowhere near true and hardly smells 10 minutes later... plus it was half empty. The Giorgio leaked and was half empty (bottle). The others I can't tell as they were covered in Giorgio and smelled very weak, like they were cut with alcohol (Fiji and Must de Cartier). Kind of disappointed and wonder if these are knock offs. It's a lot of money for knock offs that are nothing like the originals.

Date of experience: August 10, 2018
South Carolina
1 review
0 helpful votes
Follow El H.
Unfollow El H.
Send Message
Share Review
Report Review

I had ordered a bottle of cologne months ago and it came quickly. I had just recently ordered two bottles and one showed up damaged and leaked out. So I thought I would have to call and be on hold and deal with someone that didn't speak English. I called and was on hold for about ten seconds and I talked with a wonderful lady named Riza. I sent her an e mail of the damaged bottle and she shipped me a replacement that very day. These people are great and I will purchase from them exclusively and no one else.

Date of experience: October 4, 2021
Tennessee
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Send Message
Share Review
Report Review

Very pleased
September 12, 2021
Updated review

I haven't received anything yet but the site was easy to use and they have quiet a few really good perfumes some that brought back some high school memories. Update I received my perfumes and I'm happier than expected. I will definitely shop here again

Date of experience: September 12, 2021

I haven't received anything yet but the site was easy...
September 5, 2021
Previous review

I haven't received anything yet but the site was easy to use and they have quiet a few really good perfumes some that brought back some high school memories

Date of experience: September 5, 2021