Pepperfry

Hi we purchased king size cot and 5seater sofa through online paperfey.com...paying huge money expected it will be very good because paperfry branding...but everything is worng after receiving the product we came to knowvot is giving lots of noice if we sit also lots of notices are coming and sofa is very bad condition not at all comfortable...when we spoke to the customer care they sent carpenter and sofa installation person to check...both have informed the quality of the product is very bad please return paperfry technician him self confirm that qeakity of the product very bad and they confirmed that if u buy from online 3rd party will diliver your product...it's waste of money another 3month u r cot will give lots of problem...he informed us...when we spoke paperfry customer care they clearly denied they will help us...and products refund will not happen...it's so hurthing because with lots of expectations and trust we buy products from paperfry...buy result is we loose our money...we are very disappointed by our decision please u please don't buy anything from paperfry.com

Very bad service, I have ordered a wrong item. I have placed a return request and they rejected and the customer executive was very rude. Better to buy from amazon and other online platform.

They dont repair or replace the product which is under warranty and don't take responsibilty of any damage of product. Very bad customer service.
Very rude people

Ordered Herp Executive Chair for 11K odd. The Pros are:

1. Received the chair well before promised delivery date.
2. Chair "looks": exactly as given in the website.

It may be my fault or misleading advertisement, that I got a poor quality product.
1. There is absolutely no manual or instruction to assemble the chair. Not that it is too difficult to assemble, but still it shows absolute lack of professionalism. This is not a toy set and should have come with assembly instructions.
2. The picture showed as if it has a metallic base, but it is made up of very cheap plastic. I'm not sure how long will this work. If the base breaks (which is often the case with most executive chairs), the chair is completely useless. All the money I spent on now hinges on this good-for-nothing plastic base.
3. Whatever glittered as metal in the picture is all plastic. The cladding around the handle which I thought is a chrome plated metal is very cheap plastic. China made toys could have had better plastic. My 5 year old can remove the cladding just with his nail. Also, the base of the handle is of very cheap plastic. Even if plastic is used, it could have been of better quality. I assure you that this is the worse kind of plastic that could have been used on a 11K+ chair.

Overall, I'm thoroughly disappointed with the quality of the product. I will never ever visit pepperfry (or for that matter, any online furniture store, for I got the raw end of the deal) or will buy any product from them.

The furniture are really good and the products are really amazing. The person helped us throughout the selection and his behaviour was really helpful. Seems to order more in the upcoming days!

Pepperfry toll free number.[629]035-9060. All problem solve helpline number refund related call nowPepperfry toll free number.[629]035-9060. All problem solve helpline number refund related call now

Beware!

Never buy anything from pepperfry.
Better buy from local store.
They will send u inferior/worst quality items and you don't have option to return it.
I bought a "Okinawa 4 Door Wardrobe in Coffee Finish by Mintwud" for rupees *******/- but when it reached me i felt cheated.
Product was not at all same as described on website. Weight was less than half of what was on website. Material and clamps are clumsy. Backside of the wardrobe is like thick paper which a 5 year boy can break with bare hands. Drawers fittings are clumsy too. P

The "Okinawa 4 Door Wardrobe in Coffee Finish by Mintwud"wardrobe was not as prescribed on website. The plywood weight was mention around 92 kg, which would have made a sturdy wardrobe. So I ordered. Whereas what I received, the weight was hardly 30 kg combined which makes it clumsy
Dont fool people please

And guess what I couldn't return/replace it because of absurd/vague return/replacement policy.
So ended up wasting ******* and more importantly, peace of mind.

Rahul
*******237

I selected a product on their website. It was out of stock, But it was available on the manufacturer's website, and so I purchased it there. Had I not seen it on the Pepperfry website, I would not have known about it. So I have Pepperfry to thank for this. However, after purchasing it from the other website, I received no reply either via whatsapp or email as confirmation. And I have not received the product as well. The cell number on their website is invalid and spam. I chose to request Pepperfry to supply me with a Telephone number that they surely must have on their records, so that I could connect with the manufacturer directly. I was surprised to be told, Pepperfry had nothing to do with it and had no number to part with. Essentially it was my issue and I had to find my own way. So much for the reputation that Pepperfry has built over these years. I categorically mentioned that I was not asking them for a refund ONLY the number of the vendor that they were promoting on their website.

So be careful with online purchasing with Pepperfry, for products that they sell, but don't back. Now you may wonder, which products would those be? Your guess is as good as mine.

I would assume it's better to be circumspect about any product you want to buy here. There's no question of quality. It's a question of whether the products are 100% backed by Pepperfry. And, I was told that this brand was being discontinued. So, then one wonders what was it doing on that page on that website of Pepperfry.

Pepperfry or Peppercry. Hmmm.

I bought a chair rs. 8011 in 23rd of may 2021 and it got damage in December2021. I have filed a complain and company sent a boy to visit and he told me that the party of the chair needs to be replaced. But manager sitting in Mumbai just denied to replace the part of chair by saying that this damage is developed by the usage while they have mentioned in this description of the product under Warranty and Installation section that it has 5 years of warranty including One-year manufacturing defect which includes service with FOC material input and rest five years warranty limited to the only service excluding material input.
Pepperfy is selling the poor quality of product as well as providing poor service to the customers.

DO NOT BUY ANYTHING *******@pepperfry.com.

Pepperfry is fraud y'all. They charged the amount and later showed the order has been cancelled. On contacting the customer care they blame us that we've canceled the order and they've not received the payment. DO NOT ORDER STUFF FROM HERE

I had purchased a gold-leatherette gaming chair from Pepperfry and the order when delivered was in very bad shape as the carton that it came in was in horrible condition on 6th April 2023. Raised a complaint through the app with the customer service team and there hasn't been any resolution to the case. Wrote to them as well via email and they say they haven't received the email(this had included the pics of the gaming chair). Eventually the Pepperfry customer service did say that they had received the email however the pictures were blurred as per the team(I had to re-upload the images again).

Customer service did not provide any timeline and had always advised a 24-48 hr turnaround for two weeks(what a joke) as every call I had made, this promise was made. I had later contacted the grievance team via email on 19th April and they too as usual promise a 3-4 days turnaround wherein a technician will visit and provide their concurrence. They never came as on the date I am writing this. Grievance team called again asking if the technician arrived - again seems funny that they aren't aware of their own systems and they in turn ask the customer if the needful has been done.

A very bad experience and as a customer I would suggest not picking up anything from the online website or store. You will definitely regret it.

Damaged products delivered - Order was of INR. 41,000/- When i called the customer service team, the team was reluctant to take back the product, Customer service sucks big time, they will shamelessly tell you that they will repair the damaged product and give you the same product for the same price. If a customer has to buy refurbished product, they can buy from OLX, why would they pay the inflated price at Pepperfry? Customer service representatives are rude, unhelpful and also lie so please RECORD ALL YOUR CLLS WITH THEM without fail or else they will tell you all lies. Also, their ticketing system is very opaque, you will get a ticket number in an email after you speak to them, but they will never mention the exact issue that you have faced in that Ticket. When you challenge them for it, they say it is an internal policy that such details are not to be shared with the customers. Now think, what kind of a person will not like to document the details of a customer issue? Let me answer, the kind of person who does not want to leave any proof of the customer's complaint and have deniability in case something goes massively wrong. The product finish is not good at all in addition to the damages. They very smartly use fillers to cover up cracks in the wood. The chair which I received had balancing issues. After many heated calls, they have finally agreed to process refunds. Will uninstall this application from my mobile the day i receive the refunds. Horrible experience.

Pepperfry is the most untrusted of them all, I had ordered a mattress from the app and it is supposed to get delivered by 27th, which they didn't, after waiting for long I called them and tried to verify the matter, I was told that they are not in contact of the delivery agents and that they don't know the status, I was surprised but what to do, I had no other option but to wait, so I keep calling them everyday, and every day they come up with different excuses, now finally after 10 days suddenly when, I had called them, I was told that the product has been delivered, which was uttered lie, I raised complain and asked for the signed details of the me and they said they will give me the refund after investigating the matter, and if they found that it's not delivered i will get my refund, I had no option to wait, though it cost me a lot of tension, (obviously if you pay and still they try to do this kind fraud, how it feels) now immediately next I'm getting a message and an email to rate the app. Which is dangerous. I wonder why they are in the in business like way. We as costumers trust a site and order, they as company do $#*!ty tricks to do all sort of discomfort and try to do fraud. Horrible company. Try not to trust