Penske Truck RentalReviews 3

We rented a truck in July.
We dropped it off early. At the Picketville rd location in Jacksonville FL.
We were told to just leave the key in the truck so that they can clean it.
A week later I got a call from corporate saying that I had to drop my truck off.
I called the location we dropped it off at and was told that everything was fine.
Today I see a charge on my card for an excess of $500.
I called corporate and was told that I dropped the truck off late.
I asked to be connected with the location in question.
When they came on the line I told them that I have 2 adult witnesses who can say that my truck was dropped off early.
He changed his story and said that they don't have the key.
Why wasn't this mentioned when I called them?
Why didn't they reach out to me?
We left the key in the truck as directed.
They lost the key and they are trying to change me for it.

Went to job interview and was highly qualified for the position. I have 2.5 million miles of truck driving with no accidents. I didn't get the part-time job and was confused why not. The only explanation that I came up with was, the color of my skin. I am a black man with 25 plus years of driving experience. I should have known better because I don't see people of color in their ads and no/one on their Penske Racing Team. I seen the same job posting on the web again, not going to waste my time.

The truck I rented got the job done. The only issue I had with mine was one of the cabin compartment latches was broken, so it wouldn't stay closed.

That said, the overall service or customer experience was crappy. Problems began before I even arrived at the rental office to pick it up. On pick-up day, I called the location where I reserved the vehicle for an unrelated matter, and the agent happened to notice that they did not have the truck size I reserved on-site. So I was sent to a farther away location. When I got there, I learned that I could have gone to a closer location that closed later in the day so I didn't have to rush. If that wasn't bad enough, when I got home I noticed a couple grease stains on the back of my jeans. I examined the driver's seat and found the source. They did not clean the inside of the truck before putting it back in the rental pool. So you see, my whole customer experience was awful.

Although, the customer service agents may be quite friendly, there is a definite disconnect in execution. Poor quality of service!