Melvin C.

The truck I rented got the job done. The only issue I had with mine was one of the cabin compartment latches was broken, so it wouldn't stay closed.

That said, the overall service or customer experience was crappy. Problems began before I even arrived at the rental office to pick it up. On pick-up day, I called the location where I reserved the vehicle for an unrelated matter, and the agent happened to notice that they did not have the truck size I reserved on-site. So I was sent to a farther away location. When I got there, I learned that I could have gone to a closer location that closed later in the day so I didn't have to rush. If that wasn't bad enough, when I got home I noticed a couple grease stains on the back of my jeans. I examined the driver's seat and found the source. They did not clean the inside of the truck before putting it back in the rental pool. So you see, my whole customer experience was awful.

Although, the customer service agents may be quite friendly, there is a definite disconnect in execution. Poor quality of service!

I purchased a catalytic convertor from Eastern Catalytic via RockAuto. It was the first product I ever bought from RockAuto's website. This item failed after 3 months of use. It was advertised to last either 5 years or 50,000 miles. Eastern Catalytic claimed that I was responsible for the failure because the exhaust leaving the engine is allegedly overheated, thereby burning the converter. However, I am certain Eastern Catalytic doesn't supply/make quality products, which subsequently, reflects poorly on RockAuto, since they promote EC to their customers. Although, I am not an automotive expert; I am certain the quality is poor because it is improbable that my vehicle is the cause of the failure if my original OEM converter, which worked well for 10+ years, did not fail due to overheating/burning. It simply became less efficient over years of use. I still have it and the the internal structure is totally intact.

Bottomline, I didn't get a refund from EC, and RockAuto didn't try to meet me half-way to keep a new customer. I lost $300. Stay away from RockAuto. They don't care about their customers.